Nos offres d'emploi

Client Services Manager W/M

Publié le 02/10/2019
Lieu : Madrid
Nombre de postes ouverts : 1

Votre mission

Who are we?


Personal insurance (Health, Welfare, Retirement, Medical Services) has been at the heart of the Henner Group's DNA for more than 70 years.

A recognized player in the market, the Henner Group draws its strength from its 1,500 employees spread over all continents.

They advise our 10,000 client companies in the development of their social protection policy and support our 2 millions policyholders in the management of their health contract on a daily basis, whether they live in Paris, Singapore or Lisbon.


At Henner, play your part and join our teams !


What is the context of the position?


The International Operations division, which has more than 250 employees in 10 countries, manages the health care contracts of 250,000 expatriates in 198 countries around the world.


As part of its international development, the International Operations Department is opening a new office in Madrid. We are therefore looking for a Client Services Manager who will be in charge of creating and animating the new site.


What are your missions?


Under the guidance of your Regional Manager, you will have to create your new team and will manage at least 10 people.

You will be responsible for the quality of customer service in the field of international health insurance plans in a client-based organization.


You will be responsible for the following activities:

•  Coordinating and supervising the activity of your team;

•  Coordinating and monitoring the development of the team through recruitment and employee assessments, etc.;

•  Overseeing activity reports and drawing up forecast tables;

•  Contributing to the improvement of administration processes;

•  Cooperating with our sales managers to improve client satisfaction for our more sensitive cases.



Votre profil

Do you have the right profile?


We are seeking an energetic Client Services Manager (CSM) with previous successful experience in improving customer journey, client service or similar job roles.

You are able to work well in a self-directed, fast paced environment and you use initiative.

You are familiar with administration software, KPI’s.

You are open-minded and able to work closely with you Regional Manager on strategy and execution to promote a great level of service

You are thorough, well-organized, and enjoy working within a team.

You speak English fluently and Spanish is a plus.