VOTRE POSTE ET VOTRE VIE CHEZ HENNER
Votre poste, en CDI, est basé à Nantes, à quelques pas de la gare TGV accès sud.
Au sein de notre Direction des Opérations Santé, nous recrutons un Responsable d'Unité de Gestion pour répondre à nos enjeux de croissance.
Rattaché au Responsable du Centre de Gestion, vous managez une équipe de 10 à 15 collaborateurs :
Vous êtes garant du pilotage opérationnel de votre activité
- vous animez les indicateurs de performance (flux entrants, traités, délais, …)
- vous maîtrisez les différents outils d’analyse et d’aide à la décision
- vous adaptez l’organisation de votre équipe selon les besoins pour atteindre les engagements pris envers nos clients
Vous assurez la satisfaction de tous vos interlocuteurs (assurés, partenaires, clients internes et externes …) :
vous garantissez le respect de notre processus qualité dans votre équipe
vous coordonnez, avec l’ensemble des équipes supports, toute action liée à votre activité et aux attentes de vos clients,
vous proposez vos idées pour améliorer nos process de Gestion (qualité, efficacité, délais...)
vous représentez l’entreprise auprès de vos clients et partenaires
Vous accompagnez votre équipe au quotidien :
- vous recrutez, intégrez et accompagnez la montée en compétence de tous vos collaborateurs dans le respect de nos valeurs de « Caring »
- vous définissez et challengez les objectifs collectifs et individuels
- vous détectez les talents et faites grandir vos collaborateurs par votre écoute, votre proximité et votre analyse des besoins de formation
En rejoignant notre équipe, vous intégrez un site dont la richesse repose sur la diversité des clients, des activités et la polyvalence des équipes. Vous pourrez compter sur une forte dynamique d’entraide et de partage de connaissances au sein de l’équipe managériale.
Votre prise de poste, en CDI, peut se faire dans les prochains jours (ou prochaines semaines) en fonction de votre disponibilité.
Vous bénéficierez de tous les avantages sociaux accordés à nos équipes : 13e mois, prime vacances, prime variable, prime d’intéressement, plan d’épargne entreprise et retraite avec un abondement employeur attractif, prime garde d’enfant, tickets restaurant, téléconsultation médicale, 11 RTT par an en complément de vos congés payés, prise en charge à 100% du régime de base de la complémentaire santé.
Vous avez la garantie d’un respect de l’équilibre vie pro / vie perso grâce à nos accords d’entreprise et une organisation de travail flexible qui permet d’effectuer jusqu’à 2 jours de télétravail par semaine voire 3 jours pour les personnes en situation de handicap, les proches aidants ou les salariées enceintes.
VOS QUALITÉS HUMAINES ET PROFESSIONNELLES POUR CE POSTE
Vous avez, minimum un Bac +2 en management d’équipe, avec ou sans expérience en assurance … c’est avant tout votre personnalité et votre parcours qui nous intéressent.
Vous avez un leadership naturel, vous savez embarquer votre équipe et donner du sens aux actions.
Vous avez un bon esprit d'analyse, vous êtes force de proposition et vous êtes dans une démarche d’amélioration continue.
Vous êtes à l’aise avec les outils de pilotage et d’analyse.
Vous aimez profondément la relation client et êtes curieux de maîtriser les aspects techniques de notre activité.
Vous savez vous adapter aux exigences de réactivité de votre environnement.
Vous êtes un manager exemplaire, de nature dynamique et mettez de l’enthousiasme dans votre travail.
Bref, vous êtes quelqu’un sur qui on peut compter et qui aime aussi pouvoir compter sur un environnement de travail respectueux et solidaire.
HENNER PRESERVE TOUTES VOS VIES
Nous savons que vous n’avez pas qu’une vie professionnelle. Certes, elle est essentielle dans l’équilibre et l’épanouissement de votre vie mais elle ne doit pas empiéter sur vos vies personnelle, familiale, sociale, culturelle ou sportive. Nous le savons et nous y veillons.
Chez Henner, notre métier consiste à protéger la vie et la santé de 2,1 millions de personnes. Nous les protégeons comme s’ils étaient des membres de notre famille. Nous appelons cela le Caring et cette approche s’applique aussi à nos équipes. Et donc à vous que nous souhaitons recruter aujourd’hui pour renforcer nos équipes et rejoindre notre Groupe, leader français de l’assurance santé collective et spécialiste de la protection sociale (santé, prévoyance, retraite, garantie obsèques, épargne salariale et actionnariat salarié). Nous mettons à disposition de nos bénéficiaires le plus important réseau mondial de partenaires de santé (1,6 million de professionnels dans 196 pays).
HENNERGES
YOUR POSITION AND YOUR LIFE AT HENNER
Your position is based in Nantes. Within our management center, we are recruiting new health managers to meet our growth challenges.
Because at Henner, we are here to provide concrete solutions, but also to anticipate the needs of our policyholders to make their lives easier:
You are the primary contact for our beneficiaries and healthcare professionals, mainly by telephone and email:
- You accompany them on a daily basis in their care,
- You inform them about their contract coverage, reimbursements and all aspects related to the life of the contract (subscription, amendments, cancellations, contributions, etc.)
- You actively contribute to their satisfaction through the quality of your response and the efficiency of your treatment contributes to the achievement of our site's performance indicators.
Please note that there is no prospecting or selling within the framework of your function.
You carry out the administrative management in accordance with internal procedures:
- management of the contract life: registration and cancellation of contracts, collection of contributions,
- management of health benefits: recording of reimbursements, preparation of estimates, issuing of reimbursements, etc.
- management of updates and modifications of files (contract, address, bank details, etc.).
By joining our teams, you will benefit from training on our management site, and full support in our business and tools. Your job is not routine, you occupy a position with great versatility and prospects for development.
You are not familiar with the insurance or management professions?
Our internal training team will be there to support you from the moment you arrive. You will be able to count on a strong dynamic of mutual aid and knowledge sharing within your team, and you will benefit from a local management team that will be attentive to your progress throughout your career at Henner.
You can start work in the next few days (or weeks), depending on your availability.
You will benefit from all the social advantages granted to our teams: 13th month, vacation bonus, variable bonus of up to 5% of your gross annual salary if you achieve your objectives, profit-sharing bonus, company savings plan and pension plan with an attractive employer contribution, childcare bonus, luncheon vouchers, medical teleconsultation, 12 RTT per year in addition to your paid vacations, 100% coverage of the basic mutual insurance scheme.
You are guaranteed to respect the balance between your professional and personal life thanks to our company agreements and a flexible work organization that allows you to telework up to 2 days a week, or even 3 days for people with disabilities, caregivers or pregnant employees.
YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITION
You preferably have a bachelor's degree, with or without experience in insurance... but your personality interests us just as much.
You appreciate teamwork and you have excellent interpersonal skills. You are a good listener and you have a sense of customer service. You are methodical and demonstrate rigor, organization and reactivity on a daily basis. You are dynamic and enthusiastic in your work. You are concerned with achieving the objectives set: processing quality, volumes, deadlines.
In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.
HENNER PRESERVES ALL YOUR LIVES
We know that you don't just have a professional life. Of course, it is essential to the balance and fulfillment of your life, but it must not encroach on your personal, family, social, cultural or sporting life. We know this and we take care of it.
At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach applies to our teams as well. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral coverage, employee savings and employee shareholding). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).
HENNERGES
VOTRE POSTE ET VOTRE VIE CHEZ HENNER
Votre poste est basé à Nantes. Au sein de notre centre de gestion (140 collaborateurs), nous recrutons un animateur. Parce que, chez Henner, nous sommes là pour apporter des réponses concrètes mais aussi anticiper les besoins de nos assurés afin de leur rendre la vie plus simple :
Vous participez au côté de votre responsable au pilotage de l’activité :
Vous coordonnez et organisez les activités de votre périmètre pour garantir la satisfaction de nos assurés
Vous garantissez le traitement des dossiers dans le respect des délais et des process tout en y contribuant
Vous assurez le reporting de l’activité et êtes garant de la fiabilité des données
Vous accompagnez la montée en compétences des équipes
Vous formez les nouveaux arrivants et accompagnez la montée en compétences des gestionnaires de l’équipe
Vous assurez la validation des dossiers de votre périmètre
Vous assurez le relai technique et managérial auprès de l’équipe
Vous êtes le référent technique et dans ce cadre vous serez amenez à prendre en charge les dossiers complexes et traiterez les éventuels dysfonctionnements
Vous êtes garant du bon climat social de l’équipe et vous alertez le responsable de l’unité de gestion en cas de besoin
En rejoignant notre équipe, vous intégrez un site dont la richesse repose sur la diversité des clients, des activités et la polyvalence des équipes. Vous pourrez compter sur une forte dynamique d'entraide et de partage de connaissances au sein du réseau d’animateur du site et sur l’équipe managériale.
Votre prise de poste en CDI peut se faire dans les prochains jours (ou prochaines semaines) en fonction de votre disponibilité.
Vous bénéficierez de tous les avantages sociaux accordés à nos équipes : 13e mois, primes vacances, prime variable, prime d'intéressement, plan d'épargne entreprise et retraite avec un abondement employeur attractif, prime garde d'enfant, tickets restaurant, téléconsultation médicale,
12 RTT par an en complément de vos congés payés, prise en chargé à 100% du régime de base de la complémentaire santé.
Vous avez la garantie d'un respect de l'équilibre vie professionnelle/vie personnelle grâce à nos accords d'entreprise et une organisation de travail flexible qui permet d'effectuer jusqu'à 2 jours de télétravail par semaine voire 3 jours pour les personnes en situation d'handicap, les proches aidants ou les salariées enceintes.
VOS QUALITÉS HUMAINES ET PROFESSIONNELLES POUR CE POSTE
Vous avez, minimum un Bac +2 en management d’équipe, avec ou sans expérience en assurance … c’est avant tout votre personnalité et votre parcours qui nous intéressent.
Vous êtes à l’écoute et vous avez le sens du service client.
Vous êtes méthodique, pédagogue et vous faites preuve de rigueur, d’organisation et de réactivité au quotidien
Vous êtes de nature dynamique et mettez de l’enthousiasme dans votre travail.
Bref, vous êtes quelqu’un sur qui on peut compter et qui aime aussi pouvoir compter sur un environnement de travail respectueux et solidaire.
HENNERGES
LE GROUPE HENNER
Henner est un groupe international et indépendant, qui crée et gère des solutions innovantes en assurances de personnes pour les particuliers, les professionnels et les entreprises.
Nous sommes 1 650 collaborateurs présents dans 20 pays dans le monde. Nous accompagnons chaque jour 15 000 entreprises clientes et 2,1 millions de bénéficiaires.
VOTRE POSTE ET VOTRE VIE CHEZ HENNER
Notre Direction des Ressources Humaines recherche son apprenti(e) « Chargé(e) des RH » pour une durée de 24 mois.
Notre Direction des Ressources Humaines est notamment composée d’un pôle RH Opérationnel en charge de la gestion administrative du personnel. Les équipes sont les interlocuteurs principaux des collaborateurs afin de répondre à toutes les questions liées à la vie de leur contrat de travail.
Rattaché(e) au Manager du Pole Support RH, vous intègrerez une équipe dynamique et d’experts au siège social situé à Neuilly-sur-Seine (92).
Dans le cadre de cette alternance, vous serez associé(e) aux activités suivantes :
Prendre en charge les processus de gestion individuelle ou collective :
Établir des Lettres d’intention d’embauche, les contrats de travail et les avenants
Suivre les périodes d’essai
Rédiger les courriers divers en lien avec l’activité RH
Suivre les visites médicales
Transmettre les éléments variables de paie
Élaborer des processus d’amélioration de l’activité
Travailler sur des projets transverses RH/Paye
VOS QUALITÉS HUMAINES ET PROFESSIONNELLES POUR CE POSTE
Vous êtes rigoureux et doté(e) d’un excellent relationnel et d’une capacité à travailler en équipe.
Vous savez prioriser les missions, respecter des délais et assurer la confidentialité de notre service.
Vous préparez un Master Ressources Humaines.
Vous êtes à l’aise avec Outlook, Excel, Word et PowerPoint.
L’ALTERNANCE AU SEIN D’HENNER, C’EST ?
Un environnement de travail international et multiculturel
L’appartenance à une communauté d’alternants et de stagiaires
Un parcours d’intégration sur-mesure et un Buddy dédié dès votre arrivée
Une ambiance de travail professionnelle mais surtout conviviale et bienveillante
Un accès libre à une plateforme e-learning avec un large choix de formations
Une expérience qui vous permettra d’affiner votre projet professionnel
La possibilité de décrocher un contrat CDD/CDI à l’issue de l’alternance
L’opportunité de devenir Ambassadeur entreprise et faire rayonner le Groupe Henner au sein de votre école.
Le remboursement des transports à 50%
La prise en charge des frais de repas à 50% (accès au Restaurant Inter-Entreprises ou tickets restaurant, en fonction de votre site d’appartenance)
Un forfait mobilité durable pour les utilisateurs du vélo
Une mutuelle 100 % gratuite
Un accès à un Plan Epargne entreprise avantageux
Des réductions sur des activités loisirs négociées par notre Comité social et économique (CSE)
Une rémunération avantageuse basée sur le SMC (salaire minimum conventionnel) et non le SMIC
Chez Henner, nous avons à cœur de fournir à nos stagiaires et nos alternants la meilleure expérience qui soit. Une démarche pour laquelle nous sommes récompensés avec l’obtention de la labélisation Happy Trainees !
Henner est fier de porter au quotidien la diversité et l'égalité des chances. Ainsi, tous nos emplois sont ouverts aux personnes en situation de handicap.
HENNERALT
LE GROUPE HENNER
Henner est un groupe international et indépendant, qui crée et gère des solutions innovantes en assurances de personnes pour les particuliers, les professionnels et les entreprises.
Nous sommes 1 650 collaborateurs présents dans 20 pays dans le monde. Nous accompagnons chaque jour 15 000 entreprises clientes et 2,1 millions de bénéficiaires.
VOTRE POSTE ET VOTRE VIE CHEZ HENNER
L’équipe Développement RH recherche son apprenti(e) « Chargé(e) de recrutement » pour une durée de 12 à 24 mois.
Notre Direction des Ressources Humaines est composée :
D’un pôle RH Opérationnel
D’un pôle Développement RH qui met en œuvre la politique de recrutement et de formation selon nos orientations stratégiques et nos objectifs de développement.
Rattaché(e) à notre Chargée de développement RH et en collaboration avec les Responsables RH du Groupe, vous rejoindrez une équipe dynamique et chaleureuse au siège social situé à Neuilly-sur-Seine (92).
Dans le cadre de cette alternance, vous serez associé(e) aux activités suivantes :
Diffusion des annonces sur différents supports
Sourcing et chasse de profils sur différents canaux spécialisés
Sélection des meilleurs talents français et internationaux
Pré Qualification téléphonique pour valider les critères indispensables
Rédaction de compte-rendu du candidat évalué
En plus de ces missions vous vous verrez confier des projets transverses liés aux autres activités de l’équipe : relations écoles, évènementiel RH, communication…
Votre périmètre opérationnel sera la France et l’international (Madrid, Lisbonne, Tunis, Singapour), de ce fait l’anglais courant est impératif.
VOS QUALITÉS HUMAINES ET PROFESSIONNELLES POUR CE POSTE
Vous êtes àl’aise avec les outils informatiques, vous aimez le contact humain, travailler en équipe, tout en étant rigoureux et autonome.
Vous disposez d’un niveau d’anglais courant.
Vous préparez une Licence ou un Master en école de commerce (spécialisation gestion des Ressources Humaines)ou école de RH.
HENNERALT
YOUR JOB AND YOUR LIFE AT HENNER
As part of our BRH subsidiary, a social protection engineering firm, we are recruiting an Account Manager to meet our growth challenges.
As part of a team dedicated to SME and VSE customers, you will support your contacts as they develop their health and personal protection needs for themselves and their employees.
As a true sales referent, you will be more specifically in charge of :
- Developing a portfolio of customers/prospects among VSEs/SMEs
- Drawing up and monitoring sales proposals through to validation
- Follow up existing customer portfolios
Your position is based in Villeneuve d'Ascq.
YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITION
You have a 2/3-year higher education qualification, and ideally at least 1 year's professional experience in a similar position.
Rigorous and committed, you're keen to take on new challenges, but are also able to stand back from them. You are organized, enjoy teamwork and have good interpersonal skills. Knowledge of group health and welfare would be a plus.
HENNER PRESERVES ALL YOUR LIVES
We know you don't just have a professional life. Of course, it's essential to the balance and fulfillment of your life, but it mustn't encroach on your personal, family, social, cultural or sporting lives. We know this, and we take care of it.
At BRH, a social protection engineering firm since 2003, we offer our customers personalized support. We base our development on our founding values: dynamism, proximity and transparency.
HENNERFR
YOUR POSITION AND LIFE AT HENNER
Your position is based in Kuala Lumpur. Within our entity (25 employees), we are recruiting 1 new Nurse Coordinator to meet our growth challenges.
You take charge of coordinating the care path of our insured persons with severe and / or chronic illnesses (regular contact with our affiliates and our healthcare providers)
You control and validate the requests for insurance contracts: identification of the examinations necessary for the correct apprehension of the current and potential health of the insured,
You control the performance of the business by analyzing the profitability of the various accounts, setting up key indicators and identifying levers for performance improvement
You organize the prevention and well-being services subscribed by our clients.
You prepare regular reports for our insurers and our clients.
By joining our teams, you will benefit from training at our Kuala Lumpur site, full support in our businesses and tools, and local management.
You will occupy a position with great versatility.
Your position is a permanent contract and you benefit from all the social advantages granted to our teams:
free healthcare insurance for you and your family, annual variable bonus if you achieve your objectives, quaterly bonus & annual bonus depending the results of the company and medical teleconsultation.
You are guaranteed to respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities or pregnant employees.
The job can be taken in the next few days (or weeks) depending on your availability.
YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITION
You have a medical training (nurse type).
You have 2 years of professional experience in the hospital environment.
You have an high sense of customer service.
You must be bilingual in English in order to carry out your missions.
In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.
HENNER PRESERVES ALL YOUR LIVES
We know that you don't just have a professional life. Of course, it is essential to the balance and fulfillment of your life, but it must not encroach on your personal, family, social, cultural or sporting life. We know this and we take care of it.
At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach applies to our teams as well. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral coverage, employee savings and employee shareholding). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).
HENNERINT
YOUR POSITION AND LIFE AT HENNER
Your position is based at Neuilly-sur-Seine. Within our Health & Medical department, we are recruiting one Medical Network Coordinator to meet our growth challenges.
As Medical Network Coordinator, you will be responsible for developing and managing partnerships with healthcare professionals in a predefined geographical area, enabling Henner policyholders to have easier access to healthcare: you will have a predefined portfolio of countries and your daily missions will be:
-Analyze your portfolio, and define the action plan for the development and maintenance of the care network;
- Prospect for healthcare professionals based on customer needs;
- Negotiate partnership contracts and care rates;
- Train care partners in contractual procedures;
- Interact daily and maintain fluid relations with care partners in your country portfolio;
- Master current practices in each country and ensure compliance standards are met;
- Organize regular visits to partners in your portfolio (international travel to be planned);
- Coordinate with various Henner internal departments in relation to the care network;
- Help resolve billing issues and unblock emergency situations at care partners (regular phone calls, regular meetings and training).
By joining our teams, you'll benefit from detailed training at our Neuilly-sur-Seine site, an introduction to our businesses, full support with our tools, and local management.
Your job is not routine, you occupy a position with great versatility and prospects for development.
Your position is a permanent contract and you benefit from all the social advantages granted to our teams:
free healthcare insurance for you and your family, annual variable bonus if you achieve your objectives, quarter bonus depending the results of the company and medical teleconsultation.
You are guaranteed to respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities or pregnant employees.
The job can be taken in the next few days (or weeks) depending on your availability.
YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITION
You are fluent in English and German;
You are organized and methodical;
You have an eye for detail but also an analytical and synthesizing mind;
You're easy to talk to and enjoy interacting with a variety of people over the phone and in person. Field or remote sales experience would be a plus, but we're just as interested in your personality and positive attitude.
You like challenges and are solution-oriented;
You enjoy working in a multinational, respectful and supportive environment.
HENNER PRESERVES ALL YOUR LIVES
We know that you don't just have a professional life. Of course, it is essential to the balance and fulfillment of your life, but it must not encroach on your personal, family, social, cultural or sporting life. We know this and we take care of it.
At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach applies to our teams as well. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral coverage, employee savings and employee shareholding). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).
HENNERFR
YOUR POSITION AND LIFE AT HENNER
Your position is based in Madrid. Within our entity (15 employees), we are recruiting 2 new Client Services Officers – Night Shift to meet our growth challenges.
You are the privileged contact of our insureds :
- You will advise and assist them whatever channel they choose: telephone, e-mail or mail and you will manage the payment of their benefits,
- You actively contribute to their satisfaction through the quality of the response provided, the quality of processing and your contribution to the achievement of our site's performance indicators.
You manage calls from our beneficiaries and health professionals :
- You inform and advise our clients on the coverage they have taken out,
- You accompany them on a daily basis in their care.
You carry out the administrative management :
- management of the contract life: registration and cancellation of contracts, collection of contributions,
- management of health benefits: recording of reimbursements, preparation of estimates, issuing of reimbursements, etc. in accordance with internal procedures,
- management of updates and modifications to files (contract, address, bank details, etc.).
You manage customer relations :
- You will provide information to policyholders on their contract coverage, reimbursements and all aspects related to the life of the contract (subscription, amendments, cancellations, contributions, etc.), mainly by telephone and/or e-mail,
- You advise them and answer all their requests as well as those of health professionals.
There is no prospecting or selling involved in your job.
By joining our teams, you will benefit from training in Madrid, full support in our businesses and tools, and local management.
Your job is not routine, you occupy a position with great versatility and prospects for development.Your position is a permanent contract and you benefit from all the social advantages granted to our teams:
free healthcare insurance for you and your family, annual variable bonus if you achieve your objectives, annual bonus depending the results of the company, lunch allowance, transportation allowance and medical teleconsultation.
You are guaranteed to respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities, pregnant employees or night shift employees.
You will be assigned to the night shift from Monday to Sunday (Start of the shift between 22 pm and 1am / End of shift between 6:30 am and 10 am).
The job can be taken in the next few days (or weeks) depending on your availability.
YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITION
You have a bachelor's degree, with or without experience in insurance... but your personality interests us just as much.
You appreciate teamwork and you have excellent interpersonal skills. You are a good listener and you have a sense of customer service. You are dynamic and enthusiastic in your work.
You are methodical and demonstrate rigor, organization and reactivity on a daily basis. You are concerned with achieving the objectives set: processing quality, volumes, deadlines.
You must be bilingual in English and Sapnaish in order to carry out your missions. Advanced knowledge of one or more language is a plus (Portuguse, French, German...).
In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.
HENNER PRESERVES ALL YOUR LIVES
We know that you don't just have a professional life. Of course, it is essential to the balance and fulfillment of your life, but it must not encroach on your personal, family, social, cultural or sporting life. We know this and we take care of it.
At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach applies to our teams as well. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral coverage, employee savings and employee shareholding). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).
HENNERINT
YOUR POSITION AND LIFE AT HENNER
Your position is based in Tunis. Within our entity (130 employees), we are recruiting 1 new Client Services Manager to meet our growth challenges.
Reporting to the Regional Manager form the Tunis site, you will manage and support a team of 6 to 12 employees. You will be responsible for the quality of customer service in the field of international health insurance plans in a client-based organisation.
You manage and supervise the activity of your team :
You control and monitor activity reports (reports, deadlines, );
You ensure the satisfaction of all your contacts (policyholders, partners, internal and external customers, etc.);
You ensure that our quality process is respected in your team;
You contribute to the improvement of processes (quality, efficiency, deadlines, etc.);
You are in charge of your clients in your scope :
You represent the company by preparing the meetings and the presentations;
You manage the complaints;
You work with our sales managers to improve client satisfaction;
You work with our sales managers on tender process.
You support your team on a daily basis:
You recruit, integrate and support the development of all your employees in accordance with our "caring" values;
You define and challenge collective and individual objectives;
You detect talent and help your employees grow by listening to them, being close to them and understanding their training needs.
By joining our teams, you will benefit from training in Tunis, full support in our businesses and tools, and local management.Your position is a permanent contract and you benefit from all the social advantages granted to our teams:
free healthcare insurance for you and your family, annual variable bonus if you achieve your objectives, quaterly bonus & annual bonus depending the results of the company, free shuttle for your home/work commute, meal allowance, transportation allowance and medical teleconsultation.
You are guaranteed to respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities or pregnant employees.
The job can be taken in the next few days (or weeks) depending on your availability.
YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITION
You have a previous successful experience in improving customer journey, client service or similar job roles. A degree in insurance or management will be a plus... but your personality interests us just as much.
You are able to work well in a self-directed, fast paced environment and you use initiative. You are familiar with administration software, KPI’s. You are methodical and demonstrate rigor, organization and reactivity on a daily basis. You are concerned with achieving the objectives set: processing quality, volumes, deadlines. You are enjoy working within a team.
You must be bilingual in English and in French in order to carry out your missions.
In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.
HENNER PRESERVES ALL YOUR LIVES
We know that you don't just have a professional life. Of course, it is essential to the balance and fulfillment of your life, but it must not encroach on your personal, family, social, cultural or sporting life. We know this and we take care of it.
At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach applies to our teams as well. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral coverage, employee savings and employee shareholding). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).
HENNERINT
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