YOUR JOB AND YOUR LIFE AT HENNER
The Customer Relations Centre is recruiting for its Villeneuve d'Ascq center 1 customer relations manager to :
- Analyze complaints in order to make or propose a decision, by checking the elements of the file and seeking additional information if necessary
- Represent and convey the company's values to internal and external contacts
YOUR MISSIONS :
As a customer relations officer:
- Receive requests from our policyholders/partners via different channels (telephone, email, web), study them and provide a response
- You will interact with various internal contacts to find the most appropriate solution to the situation and ensure the follow-up of its implementation
By joining our teams you :
- Benefit from a training and a complete accompaniment to our trades and tools and from a proximity management
- Occupy a position with great versatility and a high degree of autonomy
YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITION
Bac +2, with or without experience in insurance, it is your personality that interests us above all:
- You are organized and reactive on a daily basis.
- You have excellent interpersonal skills and a high degree of rigor
- You have great writing skills
- You are dynamic and enthusiastic in your work
- You are committed to customer satisfaction
HENNER PRESERVES ALL YOUR LIVES
We know that you don't just have a professional life. It is essential to the balance and fulfillment of your life, but it must not interfere with your personal, family, social, cultural or sporting life. We know this and we take care of it.
At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach applies to our teams as well. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral coverage, employee savings and employee shareholding). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).
HENNERFR
YOUR POSITION AND LIFE AT HENNER
Your position is based at Abidjan. Within our Health & Medical department, we are recruiting one Medical Network Coordinator to meet our growth challenges.
As Medical Network Coordinator, your day to day missions will be to develop the network of health partners and healthcare providers across your defined geographical area :
Prospect and interact with health professionals across the globe.
Negotiate consistent contract terms and competitive rates.
Ensure compliance standards are met.
Liaise on a regular basis with the Medical team regarding various topics such as interventions.
Support various business units.
Assist with billing issues.
By joining our teams, you will benefit from training in Abidjan, full support in our businesses and tools, and local management.
Your job is not routine, you occupy a position with great versatility and prospects for development.
Your position is a permanent contract and you benefit from all the social advantages granted to our teams:
free healthcare insurance for you and your family, annual variable bonus if you achieve your objectives, quaterly bonus & annual bonus depending the results of the company and medical teleconsultation.
You are guaranteed to respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities or pregnant employees.
The job can be taken in the next few days (or weeks) depending on your availability.
YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITION
You have a bachelor's degree, an experience in insurance and a medical background are a plus... but your personality interests us just as much.
You speak english and french.
You developped ability to negotiate, to pay attention to details and you have an exeprience in an international environement.
You are proactive, dynamic, organised and able to work within deadlines.
In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.
HENNER PRESERVES ALL YOUR LIVES
We know that you don't just have a professional life. Of course, it is essential to the balance and fulfillment of your life, but it must not encroach on your personal, family, social, cultural or sporting life. We know this and we take care of it.
At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach applies to our teams as well. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral coverage, employee savings and employee shareholding). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).
HENNERINT
YOUR POSITION AND LIFE AT HENNER
Your position is based in Neuilly. We are recruiting within our entity 2 new Client Services Officer to meet our growth challenges.
You are the privileged contact of our insureds :
- You will advise and assist them whatever channel they choose: telephone, e-mail or mail and you will manage the payment of their benefits,
- You actively contribute to their satisfaction through the quality of the response provided, the quality of processing and your contribution to the achievement of our site's performance indicators.
You manage calls from our beneficiaries and health professionals :
- You inform and advise our clients on the coverage they have taken out,
- You accompany them on a daily basis in their care.
You carry out the administrative management :
- management of the contract life: registration and cancellation of contracts, collection of contributions,
- management of health benefits: recording of reimbursements, preparation of estimates, issuing of reimbursements, etc. in accordance with internal procedures,
- management of updates and modifications to files (contract, address, bank details, etc.).
You manage customer relations :
- You will provide information to policyholders on their contract coverage, reimbursements and all aspects related to the life of the contract (subscription, amendments, cancellations, contributions, etc.), mainly by telephone and/or e-mail,
- You advise them and answer all their requests as well as those of health professionals.
There is no prospecting or selling involved in your job.
By joining our teams, you will benefit from training in Neuilly, full support in our businesses and tools, and local management.
Your job is not routine, you occupy a position with great versatility and prospects for development.
You will be offered a permanent position within the next few days (or weeks) depending on your availability.
You will benefit from all the social advantages granted to our teams: 13th month, holiday bonus, variable bonus if you achieve your objectives, profit-sharing bonus, company savings plan and pension scheme with an attractive employer contribution, childcare bonus, luncheon vouchers, medical teleconsultation, 12 working time reduction per year in addition to your paid holidays, and 100% coverage of the basic mutual insurance scheme.
You are guaranteed to respect your work/life balance thanks to our company agreements and a flexible work organisation that allows you to telework up to 2 days a week, or even 3 days for people with disabilities, carers or pregnant employees.
YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITION
You have a bachelor's degree, with or without experience in insurance... but your personality interests us just as much.
You appreciate teamwork and you have excellent interpersonal skills. You are a good listener and you have a sense of customer service. You are dynamic and enthusiastic in your work.
You are methodical and demonstrate rigor, organization and reactivity on a daily basis. You are concerned with achieving the objectives set: processing quality, volumes, deadlines.
You must be bilingual in English and French in order to carry out your missions.
In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.
HENNER PRESERVES ALL YOUR LIVES
We know that you don't just have a professional life. Of course, it is essential to the balance and fulfillment of your life, but it must not encroach on your personal, family, social, cultural or sporting life. We know this and we take care of it.
At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach applies to our teams as well. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral coverage, employee savings and employee shareholding). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).
HENNERINT
YOUR JOB AND YOUR LIFE AT HENNER
Your position is based in Neuilly sur Seine. Within our Information Systems Department, we are recruiting 1 IT Support Technician Level 2 W/M to meet our growth challenges.
Within the Infrastructure & Support area, under the responsibility of the level 2 support manager, you will be responsible for installing and ensuring the proper functioning of IT and telephone equipment (hard and soft) for the workstations of Henner group employees.
The main activities involved are as follows:
- Prepare and deploy laptops via Microsoft Intune
- Configuring and deploying thin clients
- Preparing and deploying mobile terminals and other devices connected to the network.
- Ensure the smooth running of the local network.
- Assist users and partners on site or remotely, in order to resolve their incidents as quickly as possible and to help them work as well as possible with their office automation and IT tools, while working in close collaboration with the other teams in the infrastructure division (administrators, helpdesk, projects, etc.)
- Ensuring the reporting and analysis of security indicators by the CISO.
- Management of VIP requests and incidents.
- Management of meeting rooms (videoconference equipment, room reservation tablet, etc.)
- Drafting of procedures in order to feed a knowledge base and allow the mutualisation of the latter.
- Follow-up, management and inventory of the IT equipment/stock in collaboration with the Asset team.
- Drafting of procedures and production files in order to enable the sharing of knowledge.
- You will also be responsible for the management of requests and incidents via the SERVICENOW ticketing tool.
Your position is a permanent contract and you will benefit from all the social advantages granted to our teams: 13th month, holiday bonus, variable bonus of up to 5% of your gross annual salary if you achieve your objectives, profit-sharing bonus, company savings plan and pension scheme with an attractive employer contribution, childcare bonus, luncheon vouchers, medical teleconsultation, 12 working days off per year in addition to your paid holidays.
You are guaranteed a work/life balance thanks to our company agreements and a flexible work organisation that allows you to telework up to 2 days a week, or even 3 days for people with disabilities, carers or pregnant employees.
YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITION
- Curious, rigorous, organised and autonomous, you also have real adaptability skills.
- Ideally you have a good knowledge of the Microsoft Intune solution.
- You have a good capacity to adapt to changes.
- You are a strong team player.
- You like to work in a team and have excellent communication and interpersonal skills.
- You respect established rules and security standards (ISO 27001) and are able to apply them in order to guarantee the security of the IS.
- You are comfortable working in Windows 11 and MAC environments.
- You have good knowledge of Active Directory administration.
- You have knowledge of Exchange messaging.
- Finally, you have a good command of English (oral and written).
In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.
HENNER PRESERVES ALL YOUR LIVES
We know that you don't just have a professional life. Of course, it is essential to the balance and fulfilment of your life, but it must not impinge on your personal, family, social, cultural or sporting life. We know this and we take care of it.
At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach also applies to our teams. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral cover, employee savings and employee shareholding). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).
HENNERIT
YOUR JOB AND YOUR LIFE AT HENNER
Your position is based in Nantes. Within our Information Systems Department (approximately 90 employees), we are recruiting a C# Developer W/M to meet our growth challenges.
YOUR MISSIONS ARE AS FOLLOWS:
To develop the technical design in conjunction with the urbanisation team
You will be responsible for the development of the optimised data model in accordance with the state of the art and the standards in force
Carry out any prototyping
Participate in the evaluation of development costs.
Develop the software components
Ensure unit, integration, non-regression and performance tests
Receive and qualify non-conformities detected in the context of certification, ensure the follow-up of corrections and verify their relevance
Analysing and carrying out preventive, corrective, adaptive and evolutionary maintenance of existing software components with a view to identifying the full impact
Handle incidents that occur in production and document action plans to facilitate the handling of future incidents
Mobilise the knowledge and expertise required to resolve a problem
Documenting and maintaining the technical documentation inherent to his/her activities
YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITION
Professional skills :
Analysis / Synthesis
Rigour / Organisation
Autonomy
Teamwork / Coordination
Sense of result / Commitment
Adaptability
Curiosity
Essential skills:
Engineering school and/or postgraduate studies with at least 3 years experience
Significant operational experience in IT
Mastery of C# (knowledge of WPF would be a plus)
Mastery of SQL (Oracle experience would be a plus)
Knowledge of COBOL (possible increase in competence during the integration process)
Mastery of the use of a source management solution (Gitlab)
Non-essential but particularly appreciated skills :
Mastery of the COBOL development language of MICROFOCUS and its extension Pro*COBOL (ORACLE functionality allowing to embed SQL queries directly in the COBOL language)
Mastery of the Shell development language under Linux and UNIX
Proficiency in the use of MICROSOFT's OFFICE office suite (WORD, EXCEL and POWERPOINT)
HENNER PRESERVES ALL YOUR LIVES
We know that you don't just have a professional life. Of course, it is essential to the balance and fulfilment of your life, but it must not encroach on your personal, family, social, cultural or sporting life. We know this and we take care of it.
At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach also applies to our teams. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral cover, employee savings and employee shareholding). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).
HENNERIT