Postuler

Henner is an international and independent group that develops and manages innovative personal insurance solutions for individuals, professionals and companies. A leader in France on the group health insurance market and specialist in social protection (health, life and disability insurance, pension plans and funeral insurance), the Henner group also has recognised expertise in employee savings and stock ownership. It advises more than 15,000 companies in France and internationally and supports clients both directly and through its network of partner brokers.

To provide its clients and members with access to care wherever they are in the world, the company has formed the world’s largest network of healthcare providers, with 1.6 million providers in 196 countries. It also delivers a range of services to develop prevention action and promote quality of life in the workplace among companies.

We are 1600 employees based in 20 offices worldwide. By coming to work with us, you are joining a company which is committed to diversity and encourages innovation and creativity and supports the development of skills.

JOB DESCRIPTION :

The International Operations division, which has more than 250 employees in 15 countries, manages the health care contracts of 242,000 expatriates in 198 countries around the world

You will be integrated within the Operation’s Team, based in Boca Raton. This exciting opportunity has arisen to join the group within our International Operations department. The main purpose of the role will be to develop and maintain relationships with our insured members.

Under the guidance of your Regional Manager, you will manage and support a team of 15 employees. You will be responsible for the quality of customer service in the field of international health insurance plans in a client-based organization.

You will be responsible for the following activities:

Coordinating and supervising the activity of your team;

Coordinating and monitoring the development of the team through recruitment and employee assessments, etc.;

Overseeing activity reports and drawing up forecast tables;

Contributing to the improvement of administration processes;

Cooperating with our sales managers to improve client satisfaction for our more sensitive cases.

REQUIRED PROFIL :

We are seeking an energetic Client Services Manager (CSM) with previous successful experience in improving customer journey, client service or similar job roles. A degree in insurance or management will be a plus.

You are able to work well in a self-directed, fast paced environment and you use initiative.

You are familiar with administration software, KPI’s.

You are open-minded and able to work closely with your Regional Manager on strategy and execution to promote a great level of service

You are thorough, well-organized, and enjoy working within a team.

A second language is a plus (Spanish or french)

HENNERINT

Henner is an international and independent group that develops and manages innovative personal insurance solutions for individuals, professionals and companies. A leader in France on the group health insurance market and specialist in social protection (health, life and disability insurance, pension plans and funeral insurance), the Henner group also has recognised expertise in employee savings and stock ownership. It advises more than 15,000 companies in France and internationally and supports clients both directly and through its network of partner brokers.

To provide its clients and members with access to care wherever they are in the world, the company has formed the world’s largest network of healthcare providers, with 1.6 million providers in 196 countries. It also delivers a range of services to develop prevention action and promote quality of life in the workplace among companies.

We are 1600 employees based in 20 offices worldwide. By coming to work with us, you are joining a company which is committed to diversity and encourages innovation and creativity and supports the development of skills.

As a fast growing company we are expanding and currently in search of the right candidate to fill the Client Service Officer position in our brand new USA office. This exciting opportunity has arisen to join the group within our International Operations department. The main purpose of the role will be to develop and maintain relationships with our insured members.

Bilingual Spanish and English

The ideal candidate will be motivated with the capacity to work well under pressure in a busy international environment and enjoy multi-tasking. You will be detail oriented and have gained similar experience in a corporate environment.

Main responsibilities will include:

Evaluate and administer customer claims.

Liaise with insurance companies, clients and service providers via telephone and email.

Coordinate the direct billing process with international providers.

Handle a portfolio of clients with expatriates stationed worldwide.

Regulate health care costs for policyholders and third parties.

Processing e-claims.

Invoicing.

Your Profile

Previous experience in the insurance or medical sector is an asset.

Experience in a multinational international environment.

I.T Proficient.

Good communication and teamwork skills.

Service oriented.

Excellent attention to detail.

Bilingual in English + second language

We offer

Fixed attractive salary + annual bonus of objectives + quarter bonus

Complementary Health, death and disability coverage (100% paid by the company)

Training on our tools, business and our sector of activity (82% of our employees are trained each year)

Contact

If you are interested in this opportunity, thank you for sending your resume to the attention of the Human Resources Department.

HENNERINT