Henner is an international and independent group that develops and manages innovative personal insurance solutions for individuals, professionals and companies. A leader in France on the group health insurance market and specialist in social protection (health, life and disability insurance, pension plans and funeral insurance), the Henner group also has recognised expertise in employee savings and stock ownership. It advises more than 11,000 companies in France and internationally and supports clients both directly and through its network of partner brokers.
To provide its clients and members with access to care wherever they are in the world, the company has formed the world’s largest network of healthcare providers, with 1.6 million providers in 189 countries. It also delivers a range of services to develop prevention action and promote quality of life in the workplace among companies.
The wealth of the Group:
1,550 employees
18 offices worldwide
Our fields of expertise: healthcare, life and disability, funeral insurance, pension plans and employee savings, employee stock ownership, mobility and benefits abroad, medical services and networks.
Our areas of business: consulting, brokerage and policy administration.
By coming to work with us, you are joining an independent French company with more than 70 years of experience, which adapts and reinvents itself every day in a rapidly changing sector.
The company is committed to diversity and encourages innovation and creativity and supports the development of skills.
So if you want to use your qualities and experience to serve our customers and beneficiaries, apply now!
JOB DESCRIPTION
You take charge of coordinating the care path of our insured persons with severe and / or chronic illnesses (regular contact with our affiliates and our healthcare providers)
You control and validate the requests for insurance contracts: identification of the examinations necessary for the correct apprehension of the current and potential health of the insured.
You control the performance of the business by analyzing the profitability of the various accounts, setting up key indicators and identifying levers for performance improvement.
You organize the prevention and well-being services subscribed by our clients.
You prepare regular reports for our insurers and our clients.
REQUIRED PROFILE
Medical Training (Nurse Type)
2 years of professional experience in the hospital environment
Fluent in English
Computer skills
High sense of customer service
Henner is an international and independent group that develops and manages innovative personal insurance solutions for individuals, professionals and companies. A leader in France on the group health insurance market and specialist in social protection (health, life and disability insurance, pension plans and funeral insurance), the Henner group also has recognised expertise in employee savings and stock ownership. It advises more than 11,000 companies in France and internationally and supports clients both directly and through its network of partner brokers.
To provide its clients and members with access to care wherever they are in the world, the company has formed the world’s largest network of healthcare providers, with 1.6 million providers in 189 countries. It also delivers a range of services to develop prevention action and promote quality of life in the workplace among companies.
The wealth of the Group:
1,550 employees
18 offices worldwide
Our fields of expertise: healthcare, life and disability, funeral insurance, pension plans and employee savings, employee stock ownership, mobility and benefits abroad, medical services and networks.
Our areas of business: consulting, brokerage and policy administration.
By coming to work with us, you are joining an independent French company with more than 70 years of experience, which adapts and reinvents itself every day in a rapidly changing sector.
The company is committed to diversity and encourages innovation and creativity and supports the development of skills.
So if you want to use your qualities and experience to serve our customers and beneficiaries, apply now!
JOB DESCRIPTION
The Healthcare division comprises more than 50 employees located in 5 countries and 3 continents. It aims at ensuring high quality medical benefits through direct billing services at reduced cost for 242000 insured members based in 198 countries through its International Medical Network. This is where your mission starts!
You will be embedded in our International Network Department team at the Henner Branch office in Kuala Lumpur (Malaysia) where you will work under the supervision of your manager.
Daily manage and input information in the Medical Network databases;
Handle daily requests for inclusion of new Medical partners in the Henner network; perform basic verifications and update/create records accordingly;
Verify quality, relevance and compliance of data entered in the Medical Network databases; ensure that processes are followed by other team members;
Assign emails to other team members;
Prepare and proofread parternship contracts;
Prepare and execute communication campaigns to medical partners;
Provide administrative support to Medical Network Coordinators;
Liaise and share information with other team members.
REQUIRED PROFILE
High School diploma
First experience in administrative or customer service
Experience in assistance and/or medical insurance sector a plus
You are rigorous, organized and have an excellent attention to details
You are process oriented
You have good interpersonal skills and like working as part of a team
Languages: Fluent English. A second language would be a plus
IT skills: Microsoft Excel (good level), Word, Powerpoint. Previous Use of databases.
Henner is an international and independent group that develops and manages innovative personal insurance solutions for individuals, professionals and companies. A leader in France on the group health insurance market and specialist in social protection (health, life and disability insurance, pension plans and funeral insurance), the Henner group also has recognised expertise in employee savings and stock ownership. It advises more than 11,000 companies in France and internationally and supports clients both directly and through its network of partner brokers.
To provide its clients and members with access to care wherever they are in the world, the company has formed the world’s largest network of healthcare providers, with 1.6 million providers in 189 countries. It also delivers a range of services to develop prevention action and promote quality of life in the workplace among companies.
The wealth of the Group:
1,550 employees
18 offices worldwide
Our fields of expertise: healthcare, life and disability, funeral insurance, pension plans and employee savings, employee stock ownership, mobility and benefits abroad, medical services and networks.
Our areas of business: consulting, brokerage and policy administration.
By coming to work with us, you are joining an independent French company with more than 70 years of experience, which adapts and reinvents itself every day in a rapidly changing sector.
The company is committed to diversity and encourages innovation and creativity and supports the development of skills.
So if you want to use your qualities and experience to serve our customers, apply now!
MISSION
As a fast growing company we are expanding and currently in search of the right candidate to fill the Client Service Officer position in our Kuala-Lumpur office. This exciting opportunity has arisen to join the group within our International Operations department. The main purpose of the role will be to develop and maintain relationships with our insured members.
The ideal candidate will be motivated with the capacity to work well in a busy international environment and enjoy multi-tasking. You will be detail oriented and have gained similar experience in a corporate environment.
Main responsibilities will include:
Evaluate and administer customer claims.
Liaise with insurance companies, clients and service providers via telephone and email.
Coordinate the direct billing process with international providers.
Handle a portfolio of clients with expatriates stationed worldwide.
Regulate health care costs for policyholders and third parties.
Processing e-claims.
Invoicing.
PROFILE :
We are seeking candidates who already have a first experience in the field of customer services or the administration of health insurance contracts.
You are fluent in English. Other languages can be a plus (Chinese...)
You are well organised, thorough and enjoy working on different tasks.
A friendly, service-oriented attitude and strong listening skills are mandatory.
