Henner is an international and independent group that develops and manages innovative personal insurance solutions for individuals, professionals and companies. A leader in France on the group health insurance market and specialist in social protection (health, life and disability insurance, pension plans and funeral insurance), the Henner group also has recognised expertise in employee savings and stock ownership. It advises more than 15,000 companies in France and internationally and supports clients both directly and through its network of partner brokers.
To provide its clients and members with access to care wherever they are in the world, the company has formed the world’s largest network of healthcare providers, with 1.6 million providers in 196 countries. It also delivers a range of services to develop prevention action and promote quality of life in the workplace among companies.
We are 1600 employees based in 20 offices worldwide. By coming to work with us, you are joining a company which is committed to diversity and encourages innovation and creativity and supports the development of skills.
JOB DESCRIPTION : Reporting to the Fraud Department, you will be involved in the following activities:
Identify and investigate cases of suspected fraud and abuse for assigned clients before and after payment in close relationship with the Medical Team, Management and the Network.
Prepare formal and detailed reports for Management and/or to clients
Verify correct application of fraud procedures by managers (training on procedures in place including reminders; awareness emails)
Contribute to the follow-up of the activity through reporting
Contribute to process improvement and fraud awareness
Analyze alerts received from Finance department regarding suspicious transactions
Participate in data mining analyses
REQUIRED PROFIL :
Requires 2+ years of experience in a similar area
Excellent organizational and interpersonal skills, critical thinking and planning, and written communication skills
Ability to manage sensitive or confidential information is essential, work with minimal supervision on multiple projects
Ability to prioritize
Excellent knowledge of Microsoft Excel is essential
Fluent in English
HENNERINT
Henner is an international and independent group that develops and manages innovative personal insurance solutions for individuals, professionals and companies. A leader in France on the group health insurance market and specialist in social protection (health, life and disability insurance, pension plans and funeral insurance), the Henner group also has recognised expertise in employee savings and stock ownership. It advises more than 15,000 companies in France and internationally and supports clients both directly and through its network of partner brokers.
To provide its clients and members with access to care wherever they are in the world, the company has formed the world’s largest network of healthcare providers, with 1.6 million providers in 196 countries. It also delivers a range of services to develop prevention action and promote quality of life in the workplace among companies.
We are 1600 employees based in 20 offices worldwide. By coming to work with us, you are joining a company which is committed to diversity and encourages innovation and creativity and supports the development of skills.
JOB DESCRIPTION :
Our International Management Department based in Lisboa, in charge of handling requests and relations with clients and insured staff members, is looking for a Contracts and Billing Officer for the Contracts, Contributions, Movements Management Unit (CCM).
After training in the various aspects of the job, you will gradually take charge of a portfolio of corporate and/or individual clients.
In this capacity, you will carry out the following activities
Set up new contracts: manufacturing order form (BMF), product allocation, pricing.
Manage contract updates and cancellations: validation of revaluations, product changes.
Processes personnel movements for client companies: enrollments, deletions, modifications.
Calculate contribution calls and manage collections as well as pre-litigation.
Advise the sales teams on the implementation of contracts and their evolution over time
In order to carry out these tasks, you will also be the dedicated contact for the HR and financial correspondents of client companies.
REQUIRED PROFIL :
Your interpersonal skills and your sense of service will enable you to optimize your integration within this Management Unit.
Your open-mindedness, your sense of organization, your liking for figures and your taste for teamwork are essential assets for success in this position.
You know how to use the Office package (Word, Excel) and have knowledge in managing contributions, movements, collections and setting up new contracts.
You are bilingual in English.
HENNERINT
Henner is an international and independent group that develops and manages innovative personal insurance solutions for individuals, professionals and companies. A leader in France on the group health insurance market and specialist in social protection (health, life and disability insurance, pension plans and funeral insurance), the Henner group also has recognised expertise in employee savings and stock ownership. It advises more than 11,000 companies in France and internationally and supports clients both directly and through its network of partner brokers.
To provide its clients and members with access to care wherever they are in the world, the company has formed the world’s largest network of healthcare providers, with 1.6 million providers in 189 countries. It also delivers a range of services to develop prevention action and promote quality of life in the workplace among companies.
We are 1,550 employees based in 18 offices worldwide. By coming to work with us, you are joining an company committed to diversity and encourages innovation and creativity and supports the development of skills.
JOB DESCRIPTION
The Healthcare division comprises more than 50 employees located in 5 countries and 3 continents. It aims at ensuring high quality medical benefits through direct billing services at reduced cost for 242000 insured members based in 198 countries through its International Medical Network. This is where your mission starts!
You will be embedded in our International Network Department team at the Henner Branch office in Lisboa where you will work under the supervision of your manager.
Daily manage and input information in the Medical Network databases;
Handle daily requests for inclusion of new Medical partners in the Henner network; perform basic verifications and update/create records accordingly;
Verify quality, relevance and compliance of data entered in the Medical Network databases; ensure that processes are followed by other team members;
Assign emails to other team members;
Prepare and proofread parternship contracts;
Prepare and execute communication campaigns to medical partners;
Provide administrative support to Medical Network Coordinators;
Liaise and share information with other team members.
REQUIRED PROFILE
High School diploma
First experience in administrative or customer service
Experience in assistance and/or medical insurance sector a plus
You are rigorous, organized and have an excellent attention to details
You are process oriented
You have good interpersonal skills and like working as part of a team
Languages: Fluent English.
IT skills: Microsoft Excel (good level), Word, Powerpoint. Previous Use of databases.
HENNERINT
Henner is an international and independent group that develops and manages innovative personal insurance solutions for individuals, professionals and companies. A leader in France on the group health insurance market and specialist in social protection (health, life and disability insurance, pension plans and funeral insurance), the Henner group also has recognised expertise in employee savings and stock ownership. It advises more than 11,000 companies in France and internationally and supports clients both directly and through its network of partner brokers.
To provide its clients and members with access to care wherever they are in the world, the company has formed the world’s largest network of healthcare providers, with 1.6 million providers in 189 countries. It also delivers a range of services to develop prevention action and promote quality of life in the workplace among companies.
We are 1,550 employees based in 18 offices worldwide. By coming to work with us, you are joining an company committed to diversity and encourages innovation and creativity and supports the development of skills.
JOB DESCRIPTION
English and Italian required
As Client Services Officer :
You evaluate and managed customer claims.
You liaise with insurance companies, clients and service providers via telephone and email.
Coordinate the direct billing process with international providers.
Handle a portfolio of clients with expatriates stationed worldwide.
Regulate health care costs for policyholders and third parties.
Processing e-claims and Invoicing.
REQUIRED PROFILE
Previous experience in the insurance or medical sector is an asset, and in international environment
Good communication and teamwork skills.
Service oriented
Excellent attention to detail
English and Italian required
HENNERINT
Henner is an international and independent group that develops and manages innovative personal insurance solutions for individuals, professionals and companies. A leader in France on the group health insurance market and specialist in social protection (health, life and disability insurance, pension plans and funeral insurance), the Henner group also has recognised expertise in employee savings and stock ownership. It advises more than 11,000 companies in France and internationally and supports clients both directly and through its network of partner brokers.
To provide its clients and members with access to care wherever they are in the world, the company has formed the world’s largest network of healthcare providers, with 1.6 million providers in 189 countries. It also delivers a range of services to develop prevention action and promote quality of life in the workplace among companies.
We are 1,550 employees based in 18 offices worldwide. By coming to work with us, you are joining an company committed to diversity and encourages innovation and creativity and supports the development of skills.
JOB DESCRIPTION
English and French required
As Client Services Officer :
You evaluate and managed customer claims.
You liaise with insurance companies, clients and service providers via telephone and email.
Coordinate the direct billing process with international providers.
Handle a portfolio of clients with expatriates stationed worldwide.
Regulate health care costs for policyholders and third parties.
Processing e-claims and Invoicing.
REQUIRED PROFILE
Previous experience in the insurance or medical sector is an asset, and in international environment
Good communication and teamwork skills.
Service oriented
Excellent attention to detail
English and French required
HENNERINT
Henner is an international and independent group that develops and manages innovative personal insurance solutions for individuals, professionals and companies. A leader in France on the group health insurance market and specialist in social protection (health, life and disability insurance, pension plans and funeral insurance), the Henner group also has recognised expertise in employee savings and stock ownership. It advises more than 11,000 companies in France and internationally and supports clients both directly and through its network of partner brokers.
To provide its clients and members with access to care wherever they are in the world, the company has formed the world’s largest network of healthcare providers, with 1.6 million providers in 189 countries. It also delivers a range of services to develop prevention action and promote quality of life in the workplace among companies.
The wealth of the Group:
1,550 employees
18 offices worldwide
Our fields of expertise: healthcare, life and disability, funeral insurance, pension plans and employee savings, employee stock ownership, mobility and benefits abroad, medical services and networks.
Our areas of business: consulting, brokerage and policy administration.
By coming to work with us, you are joining an independent French company with more than 70 years of experience, which adapts and reinvents itself every day in a rapidly changing sector.
The company is committed to diversity and encourages innovation and creativity and supports the development of skills.
So if you want to use your qualities and experience to serve our customers and beneficiaries, apply now!
JOB DESCRIPTION
English and Dutch required
As Client Services Officer :
You evaluate and managed customer claims.
You liaise with insurance companies, clients and service providers via telephone and email.
Coordinate the direct billing process with international providers.
Handle a portfolio of clients with expatriates stationed worldwide.
Regulate health care costs for policyholders and third parties.
Processing e-claims and Invoicing.
REQUIRED PROFILE
Previous experience in the insurance or medical sector is an asset, and in international environment
Good communication and teamwork skills.
Service oriented
Excellent attention to detail
English and Dutch required
HENNERINT
Henner, groupe international et indépendant, développe et opère des solutions innovantes en assurances de personnes pour les particuliers, les professionnels et les entreprises. Leader en France sur le marché de l’assurance santé collective et spécialiste de la protection sociale (santé, prévoyance, retraite et garantie obsèques), le groupe Henner dispose également d’une expertise reconnue en épargne salariale et actionnariat salarié. Il conseille plus de 11 000 entreprises en France et à l’international et accompagne ses clients en direct ou via son réseau de courtiers partenaires.
Pour permettre un accès aux soins à ses clients et affiliés, où qu’ils se trouvent, le Groupe Henner met à leur disposition le plus important réseau mondial de partenaires de santé (1,6 M de professionnels répartis dans 189 pays). Il propose également un panel de services visant à développer, au sein des entreprises, des actions de prévention et de qualité de vie au travail.
La richesse du Groupe ?
1 550 collaborateurs
18 bureaux dans le monde
Nos domaines d’expertise : santé, prévoyance, garanties obsèques, retraite et épargne salariale, actionnariat salarié, mobilité et avantages sociaux à l’international, services et réseaux médicaux
Nos métiers : conseil, courtage et gestion.
Nous rejoindre, c’est intégrer une entreprise française et indépendante avec plus de 70 ans d’expérience, qui s’adapte et se réinvente tous les jours dans un secteur en pleine mutation.
C’est aussi une entreprise engagée pour la diversité et qui encourage l'innovation, la créativité et accompagne le développement de compétences.
Alors si vous souhaitez mettre vos qualités et votre expérience au service de nos clients et bénéficiaires, postulez !
DESCRIPTIF DU POSTE :
La direction des Opérations regroupe l’ensemble des équipes de gestion Santé, Prévoyance, Garantie Obsèques, composée de plus de 600 collaborateurs répartis sur différents sites.
Vous serez intégré au sein d’une Unité de Gestion d’une dizaine de personnes dans notre bureau situé à Lisbonne.
Quelles seront vos missions ?
Garantir la qualité des données et des traitements réalisés, dans le respect des procédures de l’entreprise
Saisir et contrôler les informations relatives à des mouvements des clients, à leurs changements de situation (inscriptions, changements de garantie, résiliations, modifications…)
Vérifier que le dossier est complet
Si besoin, effectuer des recherches et investigations complémentaires
Contribuer au classement et à l’archivage des documents des dossiers
Examiner les devis, réaliser des études approfondies en fonction des besoins
PROFIL RECHERCHE :
1ère expérience dans le domaine des services ou de la gestion qui vous a permis de développer votre relation client
Utilisation des outils informatiques dont des logiciels spécialisés
Être à l’aise avec les chiffres
Vous parlez couramment français
HENNERINT
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