< Job listing
Administrative officer F/H
THE POSITION
Our Management Center Division is looking for its future "Administrative Manager" (M/F) on a permanent contract. Our teams within the Management Center Division support our beneficiaries and healthcare professionals by providing practical solutions, while also anticipating the needs of our insured clients to make their lives easier. You will join a supportive and proactive management unit consisting of 15 to 20 team members at our headquarters based in Neuilly-sur-Seine.
If you decide to join us, your main responsibilities will include:
Managing contracts and benefits administration:
• Process requests for hospital coverage from insured clients or healthcare facilities directly through our internal software
• Ensure a rapid response within standard timelines, tailored to internal procedures
• Proactively assist the management unit and the Manager
• Contribute to the smooth operation of management processes, ensuring service quality and adherence to deadlines in the handling of cases within your scope
Managing the service email inbox:
• Handle information requests (from insured clients, healthcare facilities, brokers, partners)
• Redirect emails to the relevant departments if necessary
• Ensure a prompt and appropriate response in accordance with internal procedures
No prospecting or sales are required for this position.
YOUR PROFILE
Preferably holding a Bac+2 qualification, with or without experience in insurance, you enjoy teamwork and possess strong interpersonal skills.
You are attentive and customer-focused, with a methodical approach and a strong sense of organization, rigor, and responsiveness in your daily tasks. You are dynamic by nature and bring enthusiasm to your work. You are committed to achieving set objectives, including treatment quality, volume, and deadlines.
In short, you are a reliable individual, someone who can be counted on, and you enjoy working in a respectful and supportive environment.
WHY JOIN US?
By joining Henner Group, you will also benefit from an attractive package of benefits:
13th month, vacation bonus, profit-sharing bonus, employee savings and pension plan with an attractive employer contribution, childcare allowance, family or individual health insurance fully covered by Henner, 75% reimbursement of transport costs, etc.
Additionally, you will have 12 RTT days per year in addition to your paid holidays and access to the inter-company restaurant with employer contribution.
We understand that finding a good balance between professional and personal life is essential for performance. That’s why we guarantee respect for work-life balance through our company agreements and flexible working arrangements that allow up to 2 days of telecommuting per week after 6 months of seniority (up to 3 days for people with disabilities, caregivers, or pregnant employees).
Moreover, you will receive training on our management system and comprehensive support for our operations and tools. Your job is not routine; you will occupy a versatile role with opportunities for growth.
Our internal training team will be there to support you from day one. You can rely on a strong culture of teamwork and knowledge sharing within your team, and you will benefit from close management that will pay attention to your career development throughout your journey at Henner.
THE HENNER GROUP
Henner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,800 employees in 21 countries worldwide. Every day, we support 65,000 client companies and 2.2 million beneficiaries.
Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise Henner makes to its clients and partners to conduct its consulting, brokerage, and management businesses with a constant focus on delivering high-quality support.
HENNERINT
Get new jobs like these
by email - as they go live.
by email - as they go live.
Get new jobs like these
by email - as they go live.
by email - as they go live.
More vacancies
More vacancies
-
Medical Network Assistant Coordinator W/M
THE POSITION
Our Health Department is looking for a "Medical Network Assistant Coordinator W/M" for an internship lasting 2 to 3 months starting in June/July.
The Health Department supports our client companies and insured individuals with medical expertise matters. It consists of:
A Medical Unit made up of medical experts, assistants, and administrative coordinators responsible for the medical follow-up of policyholders living abroad.
A Healthcare Provider Network Unit, which maintains and develops our global network of healthcare providers to ensure our policyholders receive quality care regardless of their location.
A Prevention Unit that implements health and workplace wellness programs within client companies.
In collaboration with the Medical Network Coordinator, you will join a dynamic team at our offices located in Immeuble le Tanit du Lac, Rue du Lac Windemere, Tunis 1053.
As part of this internship, you will be involved in the following activities:
Follow-up on contracts and signed agreements,
Tracking administrative documents sent by providers/Completing contracts with missing information, sending reminders to providers to share necessary documents (KYC process),
Verifying active Henner accounts of our partners or providing assistance to activate the HPP account, scheduling training, and recording participants' names,
Acting as the point of contact for internal and external clients (assisting with invoice submission and access to the HPP portal),
Liaising with healthcare partners, handling requests and questions from coordinators,
Collaborating with different departments (Operations, Medical, Network, and Legal),
Reviewing invoices
YOUR PROFILE
You are a student with strong knowledge in negotiation. You know how to showcase your management skills and have excellent prioritization abilities.
You have strong analytical thinking and can identify problems and provide relevant solutions. Detail-oriented, you have already operated in an international context.
You have excellent oral and written communication skills.
Proactive, dynamic, and organized, you are capable of multitasking while meeting deadlines.
You are bilingual in French and fluent in English (B1 or B2 level).
WHAT DOES AN INTERNSHIP AT HENNER OFFER?
An international and multicultural working environment,
A professional yet friendly and supportive work atmosphere,
Free access to an e-learning platform with a wide range of training courses,
An experience that will help you refine your career goals,
The possibility of landing a permanent contract after the internship,
The opportunity to become a company ambassador and represent Henner at your school,
A paid internship fully exempts from social charges,
Free shuttle service from home to the workplace.
THE HENNER GROUP
Henner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries.
Our expertise in social protection is summed up in one word: Caring.
Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support.
HENNERINT
-
Data Analyst W/M
THE POSITION
Our Support Department is looking for a “Data Analyst Intern W/M” for an internship lasting 2 to 3 months starting in June/July.
The Information Technology Services Department brings together all activities related to the transformation and digitalization of the Henner Group's information systems. It is responsible for managing the roadmap and ensuring alignment with the Group’s strategic, business, and operational goals.
You will join a dynamic team in our Tunis offices, located at Immeuble le Tanit du Lac, Rue du Lac Windemere, Tunis 1053.
During this internship, you will be involved in the following activities:
Performing analyses and studies to improve client account monitoring (e.g., analysis of consumption and member pathologies, verifying consistency between incurred costs and medical services provided, tracking coverage scope based on the policy and selected providers), and sharing insights with relevant stakeholders,
Monitoring key performance indicators (KPIs) to support recommendations and actions,
Tracking the implementation and outcomes of prevention programs,
Creating and updating dashboards and reports to monitor the team’s activity,
Ensuring data quality and integrity by conducting regular consistency checks,
Providing consulting support to internal teams,
Enriching the medical data knowledge base to:
Financially quantify the medical risk associated with an insurance contract,
Determine any additional exams required to properly assess the current and potential health of the insured person,
Calculate the cost of the insurance policy (as a percentage of the standard base), possibly excluding risks that could destabilize the contract.
YOUR PROFILE
You are a student in computer science, management, statistics, or data mining. You have excellent verbal and written communication skills.
Autonomous and detail-oriented, you enjoy working in a team and are a good listener with strong analytical and synthesis abilities.
You are comfortable using Microsoft Office (Excel, PowerPoint) and SAS, and you have a strong sense of customer service.
You are bilingual in English and/or French.
WHAT DOES AN INTERNSHIP AT HENNER OFFER ?
An international and multicultural working environment,
A professional yet friendly and supportive work atmosphere,
Free access to an e-learning platform with a wide range of training courses,
An experience that will help you refine your career goals,
The possibility of landing a permanent contract after the internship,
The opportunity to become a company ambassador and represent Henner at your school,
A paid internship fully exempts from social charges,
Free shuttle service from home to the workplace.
THE HENNER GROUP
Henner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries.
Our expertise in social protection is summed up in one word: Caring.
Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support.
HENNERINT
-
Client Services Officer W/M
THE POSITION
Our Operations Department is looking for a "Client Services Officer Intern (W/M for an internship lasting 2 to 3 months starting in June/July.
The Operations Department encompasses all activities related to underwriting, drafting, and day-to-day management of our clients’ contracts. The Group’s fully integrated organization allows for comprehensive technical and administrative contract management, personalized customer relations, and high responsiveness.
Reporting to the Management Unit Supervisor, you will join a dynamic team at our offices in Immeuble le Tanit du Lac, Rue du Lac Windemere, Tunis 1053.
As part of this internship, you will be involved in the following activities:
You will handle administrative management tasks:
Managing the contract lifecycle: contract registration and termination, processing of premium payments,
Health benefit management: processing reimbursements, preparing quotes,
Issuing guarantee of payment documents, in accordance with internal procedures,
Updating and modifying records (contract details, address, bank account information, etc.).
You will manage customer relations:
Providing information to insured members regarding their contract benefits, reimbursements, and all related aspects,
Handling queries about policy life cycle events (subscription, endorsements, cancellations, premiums), primarily via phone and/or email,
Advising and responding to all inquiries from insured individuals and healthcare professionals.
YOUR PROFILE
You are a student in language studies, business school, or healthcare management. You have excellent verbal communication and strong writing skills.
You are autonomous, rigorous, and enjoy working as part of a team. You are a good listener with strong analytical and synthesis skills.
You are comfortable on the phone, calm, diplomatic, and have a strong sense of customer service.
You are bilingual in English and/or French.
WHAT DOES AN INTERNSHIP AT HENNER OFFER?
An international and multicultural working environment,
A professional yet friendly and supportive work atmosphere,
Free access to an e-learning platform with a wide range of training courses,
An experience that will help you refine your career goals,
The possibility of landing a permanent contract after the internship,
The opportunity to become a company ambassador and represent Henner at your school,
A paid internship fully exempts from social charges,
Free shuttle service from home to the workplace.
THE HENNER GROUP
Henner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries.
Our expertise in social protection is summed up in one word: Caring.
Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support.
HENNERINT
-
Chargé(e) de Reporting et Pilotage des Activités F/H
VOTRE POSTE ET VOTRE VIE CHEZ HENNER
Votre poste est basé à Neuilly Sur Seine. Au sein de la Direction des Opérations France et Internationale, rattaché au Responsable du Pilotage des Activités, nous recrutons un(e) Chargé(e) de Reporting qui rejoindra notre Département Pilotage Opérations pour renforcer notre équipe.
A ce titre vous serez associé aux activités suivantes :
En tant que Chargé(e) de Reporting, vous aurez pour mission d’assurer le suivi et l’analyse des données pour aider à la prise de décision. Vous serez en charge de :
Mettre à jour des tableaux de bord, des reportings, et des tables de correspondances
Faire évoluer ces outils en fonctions des besoins métiers.
Collecter, analyser et interpréter les données pour produire des indicateurs de performance.
Assurer la fiabilité et la cohérence des données utilisées.
Concevoir, automatiser, mettre en place des outils de suivi via Excel et des Macro VBA
Délivrer des extractions via l’outil SAS pour les différentes équipes métiers
Préparer des Reporting Client sur Power Point.
VOS QUALITÉS HUMAINES ET PROFESSIONNELLES POUR CE POSTE
Vous avez un bac +2, avec ou sans expérience en assurance… mais votre personnalité nous intéresse tout autant.
Dynamique et curieux, vous avez des capacités d’anticipation, de priorisation et d’organisation.
Excel n’a plus de secret pour vous !
Des notions de Programmation VBA / SQL ou autre, sont attendus sur le poste
La connaissance du secteur de l’Assurance de personnes ainsi que la maitrise de l’Anglais sont des plus.
Bref, vous êtes quelqu’un sur qui on peut compter et qui aime aussi pouvoir compter sur un environnement de travail respectueux et solidaire.
HENNER PRESERVE TOUTES VOS VIES
Nous savons que vous n’avez pas qu’une vie professionnelle. Certes, elle est essentielle dans l’équilibre et l’épanouissement de votre vie mais elle ne doit pas empiéter sur vos vies personnelle, familiale, sociale, culturelle ou sportive. Nous le savons et nous y veillons.
Chez Henner, notre métier consiste à protéger la vie et la santé de 2,1 millions de personnes. Nous les protégeons comme s’ils étaient des membres de notre famille. Nous appelons cela le Caring et cette approche s’applique aussi à nos équipes. Et donc à vous que nous souhaitons recruter aujourd’hui pour renforcer nos équipes et rejoindre notre Groupe, leader français de l’assurance santé collective et spécialiste de la protection sociale (santé, prévoyance, retraite, garantie obsèques, épargne salariale et actionnariat salarié). Nous mettons à disposition de nos bénéficiaires le plus important réseau mondial de partenaires de santé (1,6 million de professionnels dans 196 pays).
HENNERFR
- or sign in using -
By connecting your social media account, you are agreeing to Henner’s terms & conditions and privacy policy