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THE POSITIONOur Operations Department in Madrid is recruiting on a permanent contract for new Client Services Officers fluent in English and German.In this role, you will advise and assist our clients with their inquiries via phone and email and you will manage the payments of their benefits, you actively contribute to their satisfaction.More specifically, you will be responsible for the following tasks: 1. Customer RelationshipHandle customer inquiries and provide advice regarding their health insurance contracts, coverage, reimbursements, and all aspects of their contract life (subscription, amendments, cancellations, premiums, etc.). 2.Administrative ManagementContracts: registration and cancellation, premium collection. Health services: enter reimbursements, create quotes, issue coverage approvals... in accordance with internal procedures. Client files: update and modify customer records (contract details, address, bank account information, etc.). 3.Customer SatisfactionContribute to customer satisfaction through the quality of your responses, the efficiency of your work, and your contribution to achieving performance indicators. There will be no sales or prospecting involved in this role. WHY JOIN US ?By joining our team, you will benefit from a strong spirit of collaboration and knowledge sharing. You will also receive internal training and ongoing support. Our employees enjoy various social benefits, including quarterly bonuses, annual bonuses, meal and transport allowances, free health insurance for you and your family, and more. We also ensure work-life balance through our company agreements and flexible working arrangements: variable hours and remote work. THE IDEAL CANDIDATEYou have a minimum of 2 years of experience in customer care... but your personality interests us as much.We are looking for enthusiastic and versatile Client Services Officers who can provide high-quality service while enhancing the customer experience. The ideal candidate will be able to understand our clients' needs, handle diverse situations, and work well both independently and as part of a team. We are seeking candidates who are bilingual in English and German.Do you recognize yourself in this profile? Then apply now to join our fast-track recruitment process, which consists of two steps: a phone interview with HR followed by an interview with the Customer Relationship Manager. We look forward to meeting you!HENNER PRESERVES ALL YOUR LIVESHenner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,800 employees present in 21 countries worldwide. Every day, we support 65,000 client companies and 2.2 million beneficiaries. Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support. HENNERINT

THE POSITIONOur Operations Department in Madrid is recruiting on a permanent contract for new Client Services Officers fluent in English and Portuguese for a Night Shift position.In this role, you will advise and assist our clients with their inquiries via phone and email and you will manage the payments of their benefits, you actively contribute to their satisfaction.More specifically, you will be responsible for the following tasks: 1. Customer RelationshipHandle customer inquiries and provide advice regarding their health insurance contracts, coverage, reimbursements, and all aspects of their contract life (subscription, amendments, cancellations, premiums, etc.). 2.Administrative ManagementContracts: registration and cancellation, premium collection. Health services: enter reimbursements, create quotes, issue coverage approvals... in accordance with internal procedures. Client files: update and modify customer records (contract details, address, bank account information, etc.). 3.Customer SatisfactionContribute to customer satisfaction through the quality of your responses, the efficiency of your work, and your contribution to achieving performance indicators. There will be no sales or prospecting involved in this role. By joining our team, you will benefit from a strong spirit of collaboration and knowledge sharing. You will also receive internal training and ongoing support. Our employees enjoy various social benefits, including quarterly bonuses, annual bonuses, meal and transport allowances, free health insurance for you and your family, and more. We also ensure work-life balance through our company agreements and flexible working arrangements: variable hours and remote work. THE IDEAL CANDIDATEYou have a minimum of 2 years of experience in customer care... but your personality interests us as much.We are looking for enthusiastic and versatile Client Services Officers who can provide high-quality service while enhancing the customer experience. The ideal candidate will be able to understand our clients' needs, handle diverse situations, and work well both independently and as part of a team. We are seeking candidates who are bilingual in English and Portuguese Do you recognize yourself in this profile? Then apply now to join our fast-track recruitment process, which consists of two steps: a phone interview with HR followed by an interview with the Customer Relationship Manager. We look forward to meeting you!HENNER PRESERVES ALL YOUR LIVESHenner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,800 employees present in 21 countries worldwide. Every day, we support 65,000 client companies and 2.2 million beneficiaries. Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support. HENNERBOOST

Our operations Department in MADRID is recruiting on a permanent contract, new Client Services Officers, fluent in English and French. In this role, you will advise and assist our clients with their inquiries via phone and email. More specifically, you will be responsible for the following tasks: 1.Customer Relationship • Handle customer inquiries and provide advice regarding their health insurance contracts, coverage, reimbursements, and all aspects of their contract life (subscription, amendments, cancellations, premiums, etc.). 2. Administrative Management • Contracts : registration and cancellation, premium collection. • Health services: enter reimbursements, create quotes, issue coverage approvals... in accordance with internal procedures. • Client files: update and modify customer records (contract details, address, bank account information, etc.). 3. Customer Satisfaction • Contribute to customer satisfaction through the quality of your responses, the efficiency of your work, and your contribution to achieving performance indicators. There will be no sales or prospecting involved in this role. By joining our team, you will benefit from a strong spirit of collaboration and knowledge sharing. You will also receive internal training and ongoing support. Our employees enjoy various social benefits, including quarterly bonuses, annual bonuses, meal and transport allowances, free health insurance for you and your family, and more. We also ensure work-life balance through our company agreements and flexible working arrangements: variable hours and remote work. THE IDEAL CANDIDATE We are looking for enthusiastic and versatile Client Services Officers who can provide high-quality service while enhancing the customer experience. The ideal candidate will be able to understand our clients' needs, handle diverse situations, and work well both independently and as part of a team. We are seeking candidates who are French-speaking or bilingual in English and French. Do you recognize yourself in this profile? Then apply now to join our fast-track recruitment process, which consists of two steps: a phone interview with HR followed by an interview with the Customer Relationship Manager. We look forward to meeting you ! HENNER PRESERVES ALL YOUR LIVES We know that you don't just have a professional life. Of course, it is essential to the balance and fulfillment of your life, but it must not encroach on your personal, family, social, cultural or sporting life. We know this and we take care of it. At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach applies to our teams as well. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral coverage, employee savings and employee shareholding). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries). HENNERINT