Apply

THE POSITIONOur operations Department is currently recruiting a «Client Services Officer » on a temporary contract. As a member of our team, you will join a dynamic and supportive management unit at our office, located at Nairobi. Your role will involve advising and assisting our clients with their inquiries via phone, email, or live chat. More specifically:You are the privileged contact of our insureds: You will advise and assist them whatever channel they choose telephone, e-mail or mail and you will manage the payment of their benefits, You actively contribute to their satisfaction through the quality of the response provided, the quality of processing and your contribution to the achievement of our site's performance indicators. You manage calls from our beneficiaries and health professionals: You inform and advise our clients on the coverage they have taken out You accompany them on a daily basis in their care. You carry out the administrative management : Management of the contract life: registration and cancellation of contracts, collection of contributions Management of health benefits: recording of reimbursements, preparation of estimates, issuing of reimbursements, etc. in accordance with internal procedures.Management of updates and modifications to files (contract, address, bank details, etc.). You manage customer relations : You will provide information to policyholders on their contract coverage, reimbursements and all aspects related to the life of the contract (subscription, amendments, cancellations, contributions, etc.), mainly by telephone and/or e-mail You advise them and answer all their requests as well as those of health professionals. There is no prospecting or selling involved in your job. ABOUT THE JOBBy joining our teams, you will benefit from training in Nairobi, full support in our businesses and tools, and local management. Your job is not routine, you occupy a position with great versatility and prospects for development. Your position is a temporary contract, you benefit from social advantages granted to our teams: free healthcare insurance for you and your family, annual variable bonus if you achieve your objectives, diverse bonus depending on the results of the company after 3 months seniority and medical teleconsultation. The job can be taken in the next few days (or weeks) depending on your availability. YOUR PROFILEYou have a bachelor's degree, with or without experience in insurance... but your personality interests us just as much. You appreciate teamwork and you have excellent interpersonal skills. You are a good listener, and you have a sense of customer service. You are dynamic and enthusiastic about your work. You are methodical and demonstrate rigor, organization, and reactivity daily. You are concerned with achieving the objectives set: processing quality, volumes, deadlines. You must be bilingual in English to carry out your missions. French and/or Arabic is a plus. In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment. HENNER PRESERVES ALL YOUR LIVES Henner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,800 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries.  Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support.  HENNERINT