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THE POSITIONOur operations Department is currently recruiting a «Client Services Officer » on a temporary contract. As a member of our team, you will join a dynamic and supportive management unit at our office, located at Nairobi. Your role will involve advising and assisting our clients with their inquiries via phone, email, or live chat. More specifically:You are the privileged contact of our insureds: You will advise and assist them whatever channel they choose telephone, e-mail or mail and you will manage the payment of their benefits, You actively contribute to their satisfaction through the quality of the response provided, the quality of processing and your contribution to the achievement of our site's performance indicators. You manage calls from our beneficiaries and health professionals: You inform and advise our clients on the coverage they have taken out You accompany them on a daily basis in their care. You carry out the administrative management : Management of the contract life: registration and cancellation of contracts, collection of contributions Management of health benefits: recording of reimbursements, preparation of estimates, issuing of reimbursements, etc. in accordance with internal procedures.Management of updates and modifications to files (contract, address, bank details, etc.). You manage customer relations : You will provide information to policyholders on their contract coverage, reimbursements and all aspects related to the life of the contract (subscription, amendments, cancellations, contributions, etc.), mainly by telephone and/or e-mail You advise them and answer all their requests as well as those of health professionals. There is no prospecting or selling involved in your job. ABOUT THE JOBBy joining our teams, you will benefit from training in Nairobi, full support in our businesses and tools, and local management. Your job is not routine, you occupy a position with great versatility and prospects for development. Your position is a temporary contract, you benefit from social advantages granted to our teams: free healthcare insurance for you and your family, annual variable bonus if you achieve your objectives, diverse bonus depending on the results of the company after 3 months seniority and medical teleconsultation. The job can be taken in the next few days (or weeks) depending on your availability. YOUR PROFILEYou have a bachelor's degree, with or without experience in insurance... but your personality interests us just as much. You appreciate teamwork and you have excellent interpersonal skills. You are a good listener, and you have a sense of customer service. You are dynamic and enthusiastic about your work. You are methodical and demonstrate rigor, organization, and reactivity daily. You are concerned with achieving the objectives set: processing quality, volumes, deadlines. You must be bilingual in English to carry out your missions. French and/or Arabic is a plus. In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment. HENNER PRESERVES ALL YOUR LIVES Henner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,800 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries.  Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support.  HENNERINT

LE POSTENotre Direction des Opérations recherche son futur « Gestionnaire Garantie Obsèques » F/H en CDD.Nos équipes accompagnent nos bénéficiaires et leurs proches dans des moments délicats, en leur apportant un soutien concret et une gestion efficace de leurs dossiers.Vous intégrerez une équipe solidaire et proactive basée à Neuilly-sur-Seine.Si vous acceptez de nous rejoindre, vos principales missions seront :Accompagner nos bénéficiaires et leurs proches :Assurer un rôle de conseil et de soutien aux adhérents et à leurs familles.Expliquer les garanties et le fonctionnement des contrats obsèques.Gérer l’administration des contrats et prestations :Établir et suivre les appels de cotisations.Gérer la Déclaration Sociale Nominative (DSN).Assurer la gestion administrative des contrats individuels et collectifs.Enregistrer et traiter les adhésions et radiations.Gérer les prises en charge et le règlement des prestations en cas de décès.LE PROFIL RECHERCHE Diplômé de préférence d’un Bac+ 2, avec une expérience dans le domaine du funéraire et/ou des assurances, vous appréciez le travail d’équipe et vous êtes dotéd’un excellent relationnel. Au-delà de votre parcours, votre personnalité fait la différence : rigoureux, organiséet curieux, vous faites preuve de dynamisme et d’ouverture d’esprit. Vous appréciez le travail en équipe, savez prendre des initiatives et avez à cœur d’apporter une aide précieuse aux bénéficiaires et à leurs proches. En somme, vous êtes une personne fiable,sur qui l'on peut compter, et vous évoluez avec aisance dans un environnement de travail respectueux et solidaire.POURQUOI NOUS REJOINDRE ? Rejoindre le Groupe Henner, c’est aussi bénéficier d’un package d’avantages attractifs : 13e mois, prime vacances, prime de participation, plan d’épargne entreprise et retraite avec un abondement employeur attractif, prime garde d’enfant, mutuelle familiale ou individuelle prise en charge à 100% par Henner, remboursement des transports à 75% …Mais également, 12 RTT par an en complément de vos congés payés et un accès au restaurant inter-entreprise avec une participation employeur. Nous savons que pour être performant, il est essentiel de trouver un bon équilibre entre vie professionnelle et vie personnelle. C’est pourquoi nous garantissons le respect de l’équilibre vie pro / vie perso grâce à nos accords d’entreprise et une organisation de travail flexible qui permet d’effectuer jusqu’à 2 jours de télétravail par semaine à partir de 6 mois d'ancienneté (voire 3 jours pour les personnes en situation de handicap, les proches aidants ou les salariées enceintes).De plus, vous bénéficiez d’une formation sur notre site de gestion, d’un accompagnement complet à nos métiers et outils. Votre métier n’est pas routinier, vous occupez un poste avec une grande polyvalence et des perspectives d’évolution.Notre équipe de formation interne sera là pour vous accompagner dès votre arrivée. Vous pourrez compter sur une forte dynamique d’entraide et de partage de connaissances au sein de votre équipe et vous bénéficierez d’un management de proximité, attentif à votre parcours tout au long de votre carrière chez Henner.LE GROUPE HENNERHenner, groupe international et indépendant, crée, gère et commercialise des solutions innovantes en assurances de personnes. Nous sommes 1 850 collaborateurs présents dans 15 pays dans le monde. Nous accompagnons chaque jour 64 000 entreprises clientes et 2,3 millions de bénéficiaires. Notre expertise de la protection sociale se résume en un mot : le Caring. Le Caring c'est bien plus qu’une idée. C’est une promesse que Henner fait à ses clients et à ses partenaires d’exercer ses métiers de conseil en protection sociale, de courtage et de gestion avec le souci permanent de porter une attention particulière à la qualité de son accompagnementHENNERFR

THE JOBOur Sales Department is looking for its future Sales Advisor F/H on a fixed-term contract for a duration of 6 months.Our Henner Solutions Partnerships (HSP) team is the Group’s division dedicated to designing health and provident insurance products for both the individual and group markets. It also operates as a white-label service for managing and developing the health and provident insurance portfolios of our partners.Working closely with the Service Manager, you will join an ambitious and friendly team composed of 10 sales advisors at our offices in Villeneuve d’Ascq (59).In this professional opportunity, you will be responsible for establishing telephone contact with our policyholders (incoming/outgoing calls) to market supplementary health insurance contracts in B2B and B2C.If you accept to join us, your main missions will be:• Managing client requests (subscription, modification of coverage, cancellation) through various communication channels (email, phone, mail).• Ensuring advisory duties by offering the prospect/client the most suitable offer according to their needs and budget, issuing quotes, and following up on commercial leads.• Managing client files (mail processing, scanning, archiving) by entering information into our dedicated tool.• Handling complaints and implementing the necessary corrective actions to improve customer satisfaction.• Making outbound calls as part of commercial campaigns or to follow up with prospects on ongoing quotes.YOUR PROFILEYou are recognized for your rigor, responsiveness, and organizational skills.Your interpersonal skills and team spirit will be valuable assets for success in this role.You are comfortable with digital tools (Microsoft Office 365) and easily adapt to new digital platforms.You have a strong command of the French language, both written (spelling & syntax) and spoken.WHY JOIN US?By joining our team, you integrate into a committed collective: kindness is the foundation of all our relationships.You can rely on a strong dynamic of mutual support and knowledge sharing to develop your potential. You will be trained in our tools as well as in the basics of insurance. Whether or not you come from the insurance industry, at Henner, we will offer you a career path that suits you, with close guidance.You will benefit from all the social advantages granted to our teams:• Company savings and retirement plan with an attractive employer contribution.• 75% reimbursement of transportation costs.• Meal vouchers.• Family or individual health insurance fully covered by Henner.HENNER GROUPHenner, an international and independent group, creates, manages, and markets innovative personal insurance solutions. We are 1,800 employees present in 21 countries worldwide. We support 65,000 corporate clients and 2.2 million beneficiaries every day.Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It is a promise that Henner makes to its clients and partners to conduct its consulting, brokerage, and management activities with a constant commitment to high-quality support.HENNERFR