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THE POSITION: Our operations Department is currently seeking new Client Services Officer on a permanent contract to join us and help meet the challenges of our growth. This position is based at our Lisbon office, where you will become part of a dynamic and supportive management team. In this role, you will advise and assist our clients with their inquiries via phone and email.Key Responsibilities:Customer Relationship• Handle customer inquiries and provide advice regarding their health insurance contracts, coverage, reimbursements, and all aspects of their contract life (subscription, amendments, cancellations, premiums, etc.).Administrative Management• Contracts: registration and cancellation, premium collection.• Health services: enter reimbursements, create quotes, issue coverage approvals... in accordance with internal procedures.• Client files: update and modify customer records (contract details, address, bank account information, etc.).Customer Satisfaction• Contribute to customer satisfaction through the quality of your responses, the efficiency of your work, and your contribution to achieving performance indicators.There will be no sales or prospecting involved in this role. ABOUT THE JOB: By joining our teams, you will benefit from training at our Lisbon site, full support in our businesses and tools, and local management. Your position is a permanent contract, and you benefit from all the social advantages granted to our teams: Free healthcare insurance for you and your family, annual variable bonus if you achieve your objectives, quaterly bonus & annual bonus depending on the results of the company and medical teleconsultation. You are guaranteed to respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities or pregnant employees. The job can be taken in the next few days (or weeks) depending on your availability YOUR PROFILE:We are looking for enthusiastic and versatile Client Services Officer who can provide high-quality service while enhancing the customer experienceBe able to understand our clients' needs, handle diverse situations, and work well both independently and as part of a team.You have a strong sense of customer service. You are bilingual in English and French to carry out your responsibilities effectively. In summary, you are a dependable individual who values being part of a respectful and supportive work environment.HENNER PRESERVES ALL YOUR LIVESHenner, an independent international group, designs, manages, and markets innovative personal insurance solutions. We are a team of 1,850 employees across 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries.HENNERINT

YOUR POSITION AND LIFE AT HENNERHenner provides administration services to the clients of the international insurance partners such as administrative services, access to a worldwide network of medical providers, technical and actuarial support, technology solutions, etc. We are looking for an account coordinator to support our growth and to follow up on the existing partners’ portfolio. The position is based at Henner headquarters conveniently located in Lisbon.Within an international and intercultural commercial team, and in collaboration with other account coordinators, you will be in charge of supporting the account managers in their daily portfolio management, your main tasks will consist of:Contribute to the follow up of the partners’ portfolio by supporting the account managersAnalyse and action upon partners’ questions (phone calls, mails) by following the internal proceduresBe responsible for the administrative aspects of implementing contractsEnsure smooth interaction and coordination with other departments within the company (for example: operations, finance etc)Manage complaints as well as other requests from the partners that require coordination with other departments and resolving any issues the partners might faceParticipate in preparing dashboards, statistics and presentations for the partnersCreate communications for insured members in French and EnglishREQUIRED PROFILE:You are a recent graduate or have a first experience in the insurance sector. You have good relationship skills both with internal and external stakeholders and can manage transversal relations.You are thorough, organised and have an eye for detail; you thrive in international and multi-cultural environments; and you have proven skills to adapt to change and build trusted relationships.You are a team player, can actively listen and have a commercial feeling that will help you succeed in your role.You speak French and English fluently, and you easily adapt to a multicultural workplace. Knowing a third language is an advantage. You are skilled in Word, Excel and PowerPoint.HENNERINT

THE POSITIONThis position is based in Lisbon. Within our Medical Department, we are recruiting our future Medical Coordinator Assistant to support our continued growth.As a Medical Coordinator Assistant, you will handle a range of administrative tasks, including:Applying administrative proceduresCreating files in the Medcase toolManaging existing filesAlerting the line manager to any anomalies or sensitive casesYou will also manage the prevention plan:Centralizing client requests to organize health check-upsProposing suitable service providersCollecting medical information from healthcare providersManaging appointment scheduling for your international scopeBy joining our team, you will receive full training at our Lisbon site, ongoing support in mastering our tools and processes, and enjoy close, supportive management. This is a versatile role with strong development potential.ABOUT THE JOBThis is a permanent contract offering all the social benefits provided to our teams: free health insurance for you and your family, a performance-based annual bonus, quarterly bonuses depending on company results, and access to telemedicine services. Your work-life balance is respected through our company agreements and flexible work organization, which allows up to 2 days of telework per week (up to 3 days for employees with disabilities, caregivers, or pregnant women).The position can be started in the coming days or weeks, depending on your availability.YOUR PROFILEYou hold a Bachelor's degree, with or without experience in the insurance sector — your personality is just as important to us. You have experience in a multinational environment, with strong communication and teamwork skills, as well as the ability to negotiate effectively.You are service-oriented, detail-focused, and possess excellent interpersonal skills.You are dynamic, organized, proactive, friendly, and patient.You work well under pressure and are comfortable meeting deadlines. You are fluent in both French and English.In short, you're someone we can rely on — and who values working in a respectful and supportive environment.HENNER PRESERVES ALL YOUR LIVESHenner is an international and independent group that designs, manages, and markets innovative solutions in personal insurance. With 1,850 employees across 15 countries, we support 64,000 client companies and 2.3 million beneficiaries worldwide.Our expertise in social protection can be summed up in one word: Caring. Caring is more than just a concept — it’s a promise Henner makes to clients and partners: to deliver expert consulting, brokerage, and administrative services in social protection, with constant attention to care and service quality.HENNERINT

THE POSITIONYour position is based in Lisbon. Within the Risk Department, we are looking for a Fraud Analyst/Office Manager W/M to join our Fraud department, in a context of growth and structuring of the activity. As part of your duties, you will contribute to the company's risk management by participating in the deployment of its fraud and abuse policy. You will also be responsible for ensuring the smooth running of the company and the safety of people and property.You will be involved in day-to-day fraud-related tasks and, more periodically, in accounting and general services.Your main tasks will involveRisk / Fraud section - Daily validation of suspicious payments sent by the treasury team;- Prepare and follow up claims for undue payments (including coordination with DFI and management teams for the cancellation of statements, follow-up of payment schedules...) ;- Dearchive documents from Hennernet/ ring central... - Invalidate payment processes for suspected fraudulent beneficiaries...Accounting section - Receive and scan all subsidiary supplier invoices and local employee expense reports;- Coordinate invoice validation with budget managers and accounting department;- Check IT and general services invoices and monitor consumption;General Services - Manage access and security (badges, access control, property security);- Supervise maintenance and upkeep of premises (work, technical interventions, fire);- Optimize space planning and ensure a comfortable working environment;- Monitor team requests and report malfunctions;- Manage service providers, supplies and budget;- Update procedures and ensure compliance (ISO 27001).YOUR PROFILEYou have a degree (minimum 2 years) in administrative management or secretarial work and already have experience in a similar position.You are fluent in English, French and Portuguese to carry out your responsibilities effectively. Spanish is a plus.You have a good command of Pack Office and an interest in IT tools.You are recognized for your adaptability, interpersonal skills and responsiveness.You are able to synthesize information and work in an organized and rigorous manner.Your interpersonal skills and your ability to communicate with a variety of internal and external contacts will be essential to your success in this position.HENNER PRESERVES ALL YOUR LIVESHenner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,800 employees present in 21 countries worldwide. Every day, we support 65,000 client companies and 2.2 million beneficiaries. Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support. HENNERINT