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THE POSITIONOur Health Department is looking for a "Medical Network Assistant Coordinator W/M" for an internship lasting 2 to 3 months starting in June/July.The Health Department supports our client companies and insured individuals with medical expertise matters. It consists of:A Medical Unit made up of medical experts, assistants, and administrative coordinators responsible for the medical follow-up of policyholders living abroad.A Healthcare Provider Network Unit, which maintains and develops our global network of healthcare providers to ensure our policyholders receive quality care regardless of their location.A Prevention Unit that implements health and workplace wellness programs within client companies.In collaboration with the Medical Network Coordinator, you will join a dynamic team at our offices located in Immeuble le Tanit du Lac, Rue du Lac Windemere, Tunis 1053.As part of this internship, you will be involved in the following activities:Follow-up on contracts and signed agreements,Tracking administrative documents sent by providers/Completing contracts with missing information, sending reminders to providers to share necessary documents (KYC process),Verifying active Henner accounts of our partners or providing assistance to activate the HPP account, scheduling training, and recording participants' names,Acting as the point of contact for internal and external clients (assisting with invoice submission and access to the HPP portal),Liaising with healthcare partners, handling requests and questions from coordinators,Collaborating with different departments (Operations, Medical, Network, and Legal),Reviewing invoicesYOUR PROFILEYou are a student with strong knowledge in negotiation. You know how to showcase your management skills and have excellent prioritization abilities.You have strong analytical thinking and can identify problems and provide relevant solutions. Detail-oriented, you have already operated in an international context.You have excellent oral and written communication skills.Proactive, dynamic, and organized, you are capable of multitasking while meeting deadlines.You are bilingual in French and fluent in English (B1 or B2 level).WHAT DOES AN INTERNSHIP AT HENNER OFFER?An international and multicultural working environment,A professional yet friendly and supportive work atmosphere,Free access to an e-learning platform with a wide range of training courses,An experience that will help you refine your career goals,The possibility of landing a permanent contract after the internship,The opportunity to become a company ambassador and represent Henner at your school,A paid internship fully exempts from social charges,Free shuttle service from home to the workplace.THE HENNER GROUPHenner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries. Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support. HENNERINT

THE POSITIONOur Support Department is looking for a “Data Analyst Intern W/M” for an internship lasting 2 to 3 months starting in June/July.The Information Technology Services Department brings together all activities related to the transformation and digitalization of the Henner Group's information systems. It is responsible for managing the roadmap and ensuring alignment with the Group’s strategic, business, and operational goals.You will join a dynamic team in our Tunis offices, located at Immeuble le Tanit du Lac, Rue du Lac Windemere, Tunis 1053.During this internship, you will be involved in the following activities:Performing analyses and studies to improve client account monitoring (e.g., analysis of consumption and member pathologies, verifying consistency between incurred costs and medical services provided, tracking coverage scope based on the policy and selected providers), and sharing insights with relevant stakeholders,Monitoring key performance indicators (KPIs) to support recommendations and actions,Tracking the implementation and outcomes of prevention programs,Creating and updating dashboards and reports to monitor the team’s activity,Ensuring data quality and integrity by conducting regular consistency checks,Providing consulting support to internal teams,Enriching the medical data knowledge base to:Financially quantify the medical risk associated with an insurance contract,Determine any additional exams required to properly assess the current and potential health of the insured person,Calculate the cost of the insurance policy (as a percentage of the standard base), possibly excluding risks that could destabilize the contract.YOUR PROFILEYou are a student in computer science, management, statistics, or data mining. You have excellent verbal and written communication skills.Autonomous and detail-oriented, you enjoy working in a team and are a good listener with strong analytical and synthesis abilities.You are comfortable using Microsoft Office (Excel, PowerPoint) and SAS, and you have a strong sense of customer service.You are bilingual in English and/or French.WHAT DOES AN INTERNSHIP AT HENNER OFFER ?An international and multicultural working environment,A professional yet friendly and supportive work atmosphere,Free access to an e-learning platform with a wide range of training courses,An experience that will help you refine your career goals,The possibility of landing a permanent contract after the internship,The opportunity to become a company ambassador and represent Henner at your school,A paid internship fully exempts from social charges,Free shuttle service from home to the workplace.THE HENNER GROUPHenner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries. Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support. HENNERINT

THE POSITIONOur Operations Department is looking for a "Client Services Officer Intern (W/M for an internship lasting 2 to 3 months starting in June/July.The Operations Department encompasses all activities related to underwriting, drafting, and day-to-day management of our clients’ contracts. The Group’s fully integrated organization allows for comprehensive technical and administrative contract management, personalized customer relations, and high responsiveness.Reporting to the Management Unit Supervisor, you will join a dynamic team at our offices in Immeuble le Tanit du Lac, Rue du Lac Windemere, Tunis 1053.As part of this internship, you will be involved in the following activities:You will handle administrative management tasks:Managing the contract lifecycle: contract registration and termination, processing of premium payments,Health benefit management: processing reimbursements, preparing quotes,Issuing guarantee of payment documents, in accordance with internal procedures,Updating and modifying records (contract details, address, bank account information, etc.).You will manage customer relations:Providing information to insured members regarding their contract benefits, reimbursements, and all related aspects,Handling queries about policy life cycle events (subscription, endorsements, cancellations, premiums), primarily via phone and/or email,Advising and responding to all inquiries from insured individuals and healthcare professionals.YOUR PROFILEYou are a student in language studies, business school, or healthcare management. You have excellent verbal communication and strong writing skills.You are autonomous, rigorous, and enjoy working as part of a team. You are a good listener with strong analytical and synthesis skills.You are comfortable on the phone, calm, diplomatic, and have a strong sense of customer service.You are bilingual in English and/or French.WHAT DOES AN INTERNSHIP AT HENNER OFFER?An international and multicultural working environment,A professional yet friendly and supportive work atmosphere,Free access to an e-learning platform with a wide range of training courses,An experience that will help you refine your career goals,The possibility of landing a permanent contract after the internship,The opportunity to become a company ambassador and represent Henner at your school,A paid internship fully exempts from social charges,Free shuttle service from home to the workplace.THE HENNER GROUPHenner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries. Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support. HENNERINT

THE POSITIONYour position is based in Tunis. Within our medical department, we are recruiting a new Medical Coordinator Assistant to meet our growth challenges.As an Assistant Medical Coordinator, you will carry out administrative tasks:Apply the administrative procedures Create files in the Medcase toolManage the existant filesAlert the line manager to anomalies and sensitive casesYou manage prevention plan:Centralise client requests with a view to organising health check-upsSuggest suitable service providers to themRetrieve medical informations from medical providers Manage convocations for your international perimeter By joining our teams, you will benefit from training at our Tunis site, full support in our businesses and tools, and local management.You will occupy a position with great versatility and prospects for development.ABOUT THE JOBYour position is a permanent contract and you benefit from all the social advantages granted to our teams: Free medical insurance for you and your family, Performance bonus up to 13,3% of your gross annual salary if your reach 100% of your objactives, free shuttle service to come to the office, bonus based on the company's results, lunch allowance, transport allowance.You are guaranteed the respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities, caregivers or pregnant employees.The job can be taken in the next few days (or weeks) depending on your availability.YOUR PROFILEYou have a bachelor's degree, with or without experience in insurance... but your personality interests us just as much.You have experience in a multinational environment an ability to negotiate a good communication and teamwork skills.You are service oriented and have excellent attention to detail with good interpersonal skills.You are dynamic organized pro-active, friendly and patient.You are able to work within deadlines and well under pressure.You are fluent in French and English.In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.HENNER PRESERVES ALL YOUR LIVESHenner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries. Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support. HENNERINT 

THE POSITIONOur operations Department in Tunisia is recruiting on a permanent contract, new Client Services Officers fluent in English and French.In this role, you will advise and assist our clients with their inquiries via phone and emailand you will manage the payments of their benefits, you actively contribute to their satisfaction.More specifically, you will be responsible for the following tasks: 1. Customer RelationshipHandle customer inquiries and provide advice regarding their health insurance contracts, coverage, reimbursements, and all aspects of their contract life (subscription, amendments, cancellations, premiums, etc.). 2.Administrative ManagementContracts: registration and cancellation, premium collection. Health services: enter reimbursements, create quotes, issue coverage approvals... in accordance with internal procedures. Client files: update and modify customer records (contract details, address, bank account information, etc.). 3.Customer SatisfactionContribute to customer satisfaction through the quality of your responses, the efficiency of your work, and your contribution to achieving performance indicators. There will be no sales or prospecting involved in this role. By joining our team, you will benefit from a strong spirit of collaboration and knowledge sharing. You will also receive internal training and ongoing support. Our employees enjoy various social benefits, including quarterly bonuses, annual bonuses, meal and transport allowances, free health insurance for you and your family, and more. We also ensure work-life balance through our company agreements and flexible working arrangements: variable hours and remote work. THE IDEAL CANDIDATEYou have a minimum of 2 years of experience in customer care... but your personality interests us as much.We are looking for enthusiastic and versatile Client Services Officers who can provide high-quality service while enhancing the customer experience. The ideal candidate will be able to understand our clients' needs, handle diverse situations, and work well both independently and as part of a team. We are seeking candidates who are bilingual in English and French. Do you recognize yourself in this profile? Then apply now to join our fast-track recruitment process, which consists of two steps: a phone interview with HR followed by an interview with the Customer Relationship Manager. We look forward to meeting you!HENNER PRESERVES ALL YOUR LIVESHenner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries. Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support. HENNERINT

THE POSITION : Our Health & Medical department is recruiting its future "Account Coordinator" on a permanent contract. You will join a dynamic and welcoming team in our offices located in Tunis, Rue du Lac Windemere. As part of this professional opportunity, your role will be to search for, establish, and manage partnerships with third-party healthcare networks in North Africa, the Middle East, and Central Asia, subcontracted by Henner, in order to provide its members with access to care without any upfront payment. If you join us, you will be responsible for the following activities: Conduct comparative studies of healthcare network solutions in various countries, develop, and maintain knowledge of existing opportunities in the market. Negotiate partnership contracts and healthcare network rates. Implement actions to establish new partnerships. Coordinate your actions with all departments within the Henner group. Supervise the relationship with healthcare networks to ensure the implementation of best practices and smooth operations: monitor and analyze key partnership indicators, collect and review reports, set up meeting rituals, prepare meeting agendas, distribute meeting minutes, track action items, ensure deadlines are met, resolve incidents, assist with billing, and propose corrective actions using your expertise. Conduct field visits and network audits. THE PROFILE WE ARE LOOKING FOR : You hold a bachelor's degree (Bac +3) and have at least three years of experience in project management. Experience in insurance and a medical background are a plus, but your personality matters just as much to us. You are fluent in both spoken and written English and French at a professional level. You are organized, curious, and detail-oriented. You are comfortable using tracking tools and action plan progress management. You possess strong communication skills and are comfortable working in an international and multicultural environment. WHY JOIN US: By joining our teams, you will receive on-site training and comprehensive support in our professions and tools. You will hold a highly versatile position with opportunities for growth. You will also enjoy numerous social benefits, such as 100% healthcare insurance coverage for you and your family, a performance bonus of up to 13.3% of your gross annual salary if you meet your objectives, a bonus linked to the company's performance, a free transport service for your home-to-office commute (on specific lines and stops), meal and transportation allowances. Moreover, you will benefit from a work-life balance thanks to our company agreements and flexible work arrangements that allow for variable hours and remote work up to 2 days per week. The position can be filled in the next few days (or weeks) depending on your availability. THE HENNER GROUP Henner, an independent international group, creates, manages, and markets innovative solutions in personal insurance. We are 1,800 employees present in 21 countries worldwide. We support 65,000 client companies and 2.2 million beneficiaries daily. Our expertise in social protection can be summed up in one word: Caring. Caring is much more than an idea; it is a promise Henner makes to its clients and partners to conduct its advisory, brokerage, and management services with a constant focus on providing exceptional attention to the quality of its support. HENNERINT

VOTRE POSTE ET VOTRE VIE CHEZ HENNERVotre poste est basé à Tunis. Au sein de notre structure (130 collaborateurs), nous recrutons 1 nouveau Responsable d’Unité de Gestion pour répondre à nos enjeux de croissance.Rattaché au Responsable des Opérations du site, vous gérez une équipe de 6 à 12 collaborateurs. Vous serez garant de la qualité du service client dans le domaine de l’assurance santé internationale dans une organisation orientée satisfaction client.Vous êtes garant du pilotage opérationnel de votre activité :vous contrôlez et suivez les rapports d'activité (tableaux de bord) ;vous garantissez le respect de notre processus qualité dans votre équipe ;vous proposez vos idées pour améliorer nos process de Gestion (qualité, efficacité, délais...).Vous gérez les clients de votre périmètre :vous représentez l'entreprise auprès de vos clients et partenaires pendant des comités de pilotage et vous préparez les présentations ;vous gérez les plaintes ;vous travaillez avec l’équipe commerciale pour améliorer la satisfaction client ;vous travaillez avec l’équipe commerciale sur les appels d’offre.Vous accompagnez votre équipe au quotidien :vous recrutez, intégrez et accompagnez la montée en compétence de tous vos collaborateurs dans le respect de nos valeurs de "caring" ;vous définissez et gérez les objectifs collectifs et individuels ;vous détectez les talents et faites grandir vos collaborateurs par votre écoute, votre proximité et votre analyse des besoins de formation.En rejoignant notre équipe, vous intégrez un site dont la richesse repose sur la diversité des clients, des activités et la polyvalence des équipes. Vous pourrez compter sur une forte dynamique d'entraide et de partage de connaissances au sein de l'équipe managériale.Votre poste est un CDI et vous bénéficiez de tous les avantages sociaux accordés à nos équipes : une assurance santé prise en charge à 100% pour vous et votre famille, prime variable annuelle si vous atteignez vos objectifs, prime trimestrielle & prime annuelle en fonction des résultats de l’entreprise, navette gratuite pour vos trajets domicile-bureau, indemnité repas, indemnité transport et téléconsultation médicale.Vous avez la garantie d’un respect de l’équilibre vie pro / vie perso grâce à nos accords d’entreprise et une organisation de travail flexible qui permet d’effectuer jusqu’à 2 jours de télétravail par semaine voire 3 jours pour les personnes en situation de handicap ou les salariées enceintes.La prise de poste peut se faire dans les prochains jours (ou prochaines semaines) en fonction de votre disponibilité.VOS QUALITÉS HUMAINES ET PROFESSIONNELLES POUR CE POSTEVous avez, minimum un Bac +2 en management d’équipe, avec ou sans expérience en assurance … c’est avant tout votre personnalité et votre parcours qui nous intéressent.Vous avez un leadership naturel, vous savez embarquer votre équipe et donner du sens aux actions.Vous avez un bon esprit d'analyse, vous êtes force de proposition et vous êtes dans une démarche d’amélioration continue. Vous êtes à l’aise avec les outils de pilotage et d’analyse.Vous aimez profondément la relation client et êtes curieux de maîtriser les aspects techniques de notre activité.Vous savez vous adapter aux exigences de réactivité de votre environnement.Vous êtes un manager exemplaire, de nature dynamique et mettez de l’enthousiasme dans votre travail.Vous parlez anglais et français couramment. Bref, vous êtes quelqu’un sur qui on peut compter et qui aime aussi pouvoir compter sur un environnement de travail respectueux et solidaire.HENNER PRESERVE TOUTES VOS VIESNous savons que vous n’avez pas qu’une vie professionnelle. Certes, elle est essentielle dans l’équilibre et l’épanouissement de votre vie mais elle ne doit pas empiéter sur vos vies personnelle, familiale, sociale, culturelle ou sportive. Nous le savons et nous y veillons.Chez Henner, notre métier consiste à protéger la vie et la santé de 2,1 millions de personnes. Nous les protégeons comme s’ils étaient des membres de notre famille. Nous appelons cela le Caring et cette approche s’applique aussi à nos équipes. Et donc à vous que nous souhaitons recruter aujourd’hui pour renforcer nos équipes et rejoindre notre Groupe, leader français de l’assurance santé collective et spécialiste de la protection sociale (santé, prévoyance, retraite, garantie obsèques, épargne salariale et actionnariat salarié). Nous mettons à disposition de nos bénéficiaires le plus important réseau mondial de partenaires de santé (1,6 million de professionnels dans 196 pays).HENNERINT