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THE POSITIONOur Operations Department in Tunis is recruiting, on a permanent contract, a new Client Services Assistant.You will join a dynamic and welcoming management unit in our offices located in Tunis: Rue du Lac Windermere.As a Client Services Assistant, you will be responsible for coordinating all the administrative and organizational tasks necessary for the smooth operation of the service:Carry out the classic assistant duties for your manager (managing the agenda, transcribing letters, managing travel arrangements, receiving and screening phone calls, etc.);Assist and participate in the activities of the management unit (handling emails, calls, specific management files, etc.);Manage insured persons’ cards;Take charge of the management unit’s logistics (office supplies, etc.);Ensure the monitoring of the service’s absence tracking dashboards (sick leave, paid leave, RTT, etc.);Act as a permanent link between the manager and the team and coordinate actions according to the manager’s instructions.Occasionally assist in the management of service reimbursements (e-claiming).Your role is not routine; you will hold a position with great versatility and opportunities for growth.WHY JOIN US?By joining our teams, you will benefit from training at our office, full support in our businesses and tools, and local management.You will occupy a position with great versatility and prospects for development.Your position is a permanent contract, and you benefit from all the social advantages granted to our teams: Annual bonus, quarterly bonus, meal and transportation allowances, free health insurance for you and your family, annual bonus depending the results of the company and medical teleconsultation.You are guaranteed the respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities, caregivers or pregnant employees.The start date can be within the next few days (or weeks) depending on your availability.YOUR PROFILE :You hold a Bac+2 degree, with or without experience in insurance... but your personality interests us just as much.You enjoy teamwork and have excellent interpersonal skills. You are attentive and have a strong customer service mindset.You are methodical and demonstrate rigor, organization, and responsiveness daily. You are dynamic and bring enthusiasm to your work. You strive to meet set objectives: quality of processing, volumes, deadlines.You are fluent in English and French.In short, you are someone reliable who also appreciates a respectful and supportive work environment.Do you recognize yourself in this profile? Then apply without delay to join our fast two-step recruitment process: a phone interview with HR, followed by an interview with a Customer Relations Manager. We look forward to meeting you.HENNER PRESERVES ALL YOUR LIVESHenner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries. Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support. HENNERINT

LE GROUPE HENNER :Henner est un groupe international et indépendant, spécialisé dans la création et la commercialisation de solutions innovantes en assurances de personnes. Henner se compose de 1800 collaborateurs présents dans 21 pays dans le monde qui accompagnent chaque jour 65 000 entreprises clientes et 2,2 millions de bénéficiaires.Avec une expertise reconnue en protection sociale, courtage et gestion, Henner, et ses 1800 collaborateurs présents dans 21 pays dans le monde, accompagne ses clients dans l’optimisation de leur couverture santé. Henner entreprend actuellement une profonde mutation de ses activités à l’international comme en France et a besoin de renforcer ses équipes pour conduire cette transformation majeure. VOTRE POSTE :L’équipe Qualité & Projets, rattachée à la Direction Expertise médicale et Réseau de soins ouvre un premier poste de Chef(fe) de Projets opérationnel et qualité F/H en CDI, basé sur notre bureau de Tunis, Berges du Lac (Tunisie). Rejoignez une équipe composée de 2 Chefs de Projets, une assistante chef de projets, et une ingénieure pédagogique, tous basés à Neuilly sur Seine (France).Les 4 principales missions de l’équipe sont :Maintenir en condition opérationnelle les applications utilisées par les métiers, en collaboration avec la Direction des Systèmes d’information et les équipes de la Direction Expertise médicale et Réseau de soins basées sur différents sites à travers le monde. Contribuer activement aux projets transverses Groupe qui impactent les métiers de la Direction.Piloter des projets spécifiques aux métiers de notre DirectionInsuffler une culture qualité : Constituer et maintenir une base de connaissances des processus métiersContrôler régulièrement la qualité du travail réaliséS’assurer que la connaissance est bien diffusée au sein des équipesApporter du conseil en pilotage opérationnelRattaché(e) à une cheffe de projets expérimentée, vous aurez pour mission d’accompagner les métiers de la Direction dans leurs projets et activités quotidiennes. Quelques exemples de missions en détail *: Participer à la constitution d’une base de connaissance solide et assurer la mise à jour de nos processus opérationnels et des procédures décrivant le fonctionnement de nos applications métiers. Conduire certains projets (parfois stratégiques) confiés à l’équipe : par exemple, mettre en place des partenariats solides avec des réseaux tiers afin d’offrir plus de choix d’établissements de santé à nos assurés, ou fluidifier les interactions entre les différentes équipes travaillant sur une même activité. Faciliter le changement interne inhérent aux projetsAccompagner les équipes de la direction dans l’optimisation de leurs tâches quotidiennes et à formaliser leurs besoins : formaliser un plan de suivi des chantiers menés par les équipes ; les aider à travailler la donnée, et à la mettre à disposition de nos assurés / des clients ou des équipes internes ; créer des outils simples et efficaces pour faciliter et fluidifier leur travail. Participer à la formation continue de nos équipes internes, des professionnels de santé et de nos clients à l’usage de nos outils et à nos processus. *Les missions citées ci-dessus pourront évoluer selon les besoins de l’équipe.PROFIL RECHERCHE :Compétences professionnelles :Profil Master BAC+5, d’école d’ingénieur ou de commerce.Idéalement, vous avez déjà mené des projets/chantiers dans un environnement international. A défaut vous démontrez une bonne ouverture d’esprit et une forte polyvalence. Bonne maitrise professionnelle de l’anglais, du français, et de l’arabe (écrit et oral).Maitrise des outils du Pack Office.Appétence pour la connaissance métier: Vous aimez comprendre comment nos métiers fonctionnent en détail. Appétence pour les applications web et outils métier : vous aimez rentrer dans les détails techniques pour comprendre le fonctionnement des applications et savez vous projeter à la place des métiers afin de formuler des demandes cohérentes et pertinentes à la Direction des Systèmes d’Informations. Capacité de suivi autonome des sujets qui vous sont confiés. Vous faites preuve d’organisation et d’adaptation. Proactivité quant à la remontée d’alertes et capacité à proposer des solutionsVos livrables sont qualitatifs et vous vous souciez du détail. Vous avez gestion rigoureuse de vos projets.Une posture professionnelle est indispensable (tenue correcte et professionnelle exigée, respect des horaires, préparation des réunions (supports et logistique). D’autant plus que vous serez amené(e) à travailler avec des interlocuteurs en dehors de la Direction. Compétences personnelles :Leadership : Vous savez animer des réunions et gérer un groupe de travail pour faire avancer les sujets. Vous faites preuve de leadership et portez la vision de l’équipe pour atteindre les objectifs du projet.Communication : Vous avez un excellent relationnel, avez l’esprit d’équipe, savez écouter et aimez aider. Vous savez transmettre clairement les informations et assurer une bonne coordination entre les parties prenantes. Vous savez communiquer efficacement avec votre responsable pour faire avancer les sujets et remonter les alertes quand il le faut.Curiosité, esprit d’analyse et de synthèse : Vous posez des questions, aimez aller dans le détail, êtes force de proposition et orienté solutions. Vous savez synthétiser les informations pour permettre une meilleure compréhension du sujet.Rigueur : Vous réalisez vos tâches de manière consciencieuse.Organisation et adaptation : Vous savez planifier des délais réalistes et les respecter, sauf évènement ne vous incombant pas directement. Vous savez anticiper les risques potentiels, vous adapter rapidement aux changements et mettre en place des stratégies pour les gérer.Ponctualité : Vous êtes ponctuel et à défaut, prévenez vos interlocuteurs de votre retard.

THE POSITIONOur operations Department in Tunisia is recruiting on a permanent contract, new Client Services Officers fluent in English and French.In this role, you will advise and assist our clients with their inquiries via phone and emailand you will manage the payments of their benefits, you actively contribute to their satisfaction.More specifically, you will be responsible for the following tasks: 1. Customer RelationshipHandle customer inquiries and provide advice regarding their health insurance contracts, coverage, reimbursements, and all aspects of their contract life (subscription, amendments, cancellations, premiums, etc.). 2.Administrative ManagementContracts: registration and cancellation, premium collection. Health services: enter reimbursements, create quotes, issue coverage approvals... in accordance with internal procedures. Client files: update and modify customer records (contract details, address, bank account information, etc.). 3.Customer SatisfactionContribute to customer satisfaction through the quality of your responses, the efficiency of your work, and your contribution to achieving performance indicators. There will be no sales or prospecting involved in this role. By joining our team, you will benefit from a strong spirit of collaboration and knowledge sharing. You will also receive internal training and ongoing support. Our employees enjoy various social benefits, including quarterly bonuses, annual bonuses, meal and transport allowances, free health insurance for you and your family, and more. We also ensure work-life balance through our company agreements and flexible working arrangements: variable hours and remote work. THE IDEAL CANDIDATEYou have a minimum of 2 years of experience in customer care... but your personality interests us as much.We are looking for enthusiastic and versatile Client Services Officers who can provide high-quality service while enhancing the customer experience. The ideal candidate will be able to understand our clients' needs, handle diverse situations, and work well both independently and as part of a team. We are seeking candidates who are bilingual in English and French. Do you recognize yourself in this profile? Then apply now to join our fast-track recruitment process, which consists of two steps: a phone interview with HR followed by an interview with the Customer Relationship Manager. We look forward to meeting you!HENNER PRESERVES ALL YOUR LIVESHenner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries. Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support. HENNERINT

THE POSITIONOur Health Department is looking for its future 'Medical Network Partnerships Coordinator Assistant (W/M)' for a student internship lasting 2 to 3 months, starting in June/July.The Health Department supports our client companies and insured individuals with medical expertise matters. It consists of:A Medical Unit made up of medical experts, assistants, and administrative coordinators responsible for the medical follow-up of policyholders living abroad.A Healthcare Provider Network Unit, which maintains and develops our global network of healthcare providers to ensure our policyholders receive quality care regardless of their location.A Prevention Unit that implements health and workplace wellness programs within client companies.In collaboration with the Medical Network Coordinator, you will join a dynamic team at our offices located in Immeuble le Tanit du Lac, Rue du Lac Windemere, Tunis 1053.As part of this internship, you will be involved in the following activities:Follow-up on contracts and signed agreements,Tracking administrative documents sent by providers/Completing contracts with missing information, sending reminders to providers to share necessary documents (KYC process),Verifying active Henner accounts of our partners or providing assistance to activate the HPP account, scheduling training, and recording participants' names,Acting as the point of contact for internal and external clients (assisting with invoice submission and access to the HPP portal),Liaising with healthcare partners, handling requests and questions from coordinators,Collaborating with different departments (Operations, Medical, Network, and Legal),Reviewing invoicesYOUR PROFILEYou are currently a student looking for an internship as part of your academic program.You have strong skills in negotiation and management. With a sharp analytical mind, you are able to identify problems and propose relevant solutions.You possess excellent verbal communication, strong writing skills, and demonstrate autonomy and rigor, enabling you to thrive in an international environment.Proactive, dynamic, and well-organized, you are capable of handling multiple tasks simultaneously while meeting tight deadlines.You are bilingual in French and have a good command of English (B1 or B2 level).WHAT DOES AN INTERNSHIP AT HENNER OFFER?An international and multicultural working environment,A professional yet friendly and supportive work atmosphere,Free access to an e-learning platform with a wide range of training courses,An experience that will help you refine your career goals,The possibility of landing a permanent contract after the internship,The opportunity to become a company ambassador and represent Henner at your school,A paid internship fully exempts from social charges,Free shuttle service from home to the workplace.THE HENNER GROUPHenner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries. Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support. HENNERINT

THE POSITIONOur Support Department is looking for its future "Data Analyst intern (W/M)" for a student internship lasting 2 to 3 months.The Information Technology Services Department brings together all activities related to the transformation and digitalization of the Henner Group's information systems. It is responsible for managing the roadmap and ensuring alignment with the Group’s strategic, business, and operational goals.You will join a dynamic team in our Tunis offices, located at Immeuble le Tanit du Lac, Rue du Lac Windemere, Tunis 1053.During this internship, you will be involved in the following activities:Performing analyses and studies to improve client account monitoring (e.g., analysis of consumption and member pathologies, verifying consistency between incurred costs and medical services provided, tracking coverage scope based on the policy and selected providers), and sharing insights with relevant stakeholders,Monitoring key performance indicators (KPIs) to support recommendations and actions,Tracking the implementation and outcomes of prevention programs,Creating and updating dashboards and reports to monitor the team’s activity,Ensuring data quality and integrity by conducting regular consistency checks,Providing consulting support to internal teams,Enriching the medical data knowledge base to:Financially quantify the medical risk associated with an insurance contract,Determine any additional exams required to properly assess the current and potential health of the insured person,Calculate the cost of the insurance policy (as a percentage of the standard base), possibly excluding risks that could destabilize the contract.YOUR PROFILEYou are currently a student in IT, management, statistics, or data mining, and you are looking for an internship as part of your academic program.You have excellent verbal communication skills, strong writing abilities, and demonstrate autonomy and rigor.You enjoy working in a team and are a good listener, with strong analytical and summarizing skills.You are proficient in Microsoft Office (Excel, PowerPoint) and SAS, and you have a strong sense of customer service.You are bilingual in French and English.WHAT DOES AN INTERNSHIP AT HENNER OFFER ?An international and multicultural working environment,A professional yet friendly and supportive work atmosphere,Free access to an e-learning platform with a wide range of training courses,An experience that will help you refine your career goals,The possibility of landing a permanent contract after the internship,The opportunity to become a company ambassador and represent Henner at your school,A paid internship fully exempts from social charges,Free shuttle service from home to the workplace.THE HENNER GROUPHenner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries. Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support. HENNERINT

THE POSITIONOur Operations Department is looking for its future “Client Services Officer (W/M)” for a student internship lasting 2 to 3 months, starting in June or July.The Operations Department encompasses all activities related to underwriting, drafting, and day-to-day management of our clients’ contracts. The Group’s fully integrated organization allows for comprehensive technical and administrative contract management, personalized customer relations, and high responsiveness.Reporting to the Management Unit Supervisor, you will join a dynamic team at our offices in Immeuble le Tanit du Lac, Rue du Lac Windemere, Tunis 1053.As part of this internship, you will be involved in the following activities:You will handle administrative management tasks:Managing the contract lifecycle: contract registration and termination, processing of premium payments,Health benefit management: processing reimbursements, preparing quotes,Issuing guarantee of payment documents, in accordance with internal procedures,Updating and modifying records (contract details, address, bank account information, etc.).You will manage customer relations:Providing information to insured members regarding their contract benefits, reimbursements, and all related aspects,Handling queries about policy life cycle events (subscription, endorsements, cancellations, premiums), primarily via phone and/or email,Advising and responding to all inquiries from insured individuals and healthcare professionals.YOUR PROFILEYou are currently a student in a language school, business school, or studying healthcare management, and you are looking for an internship as part of your academic program.You have excellent verbal communication skills, strong writing abilities, and demonstrate autonomy and rigor.You enjoy working in a team and are a good listener, with strong analytical and summarizing skills.Comfortable on the phone, you are calm, diplomatic, and have a strong sense of customer service.You are bilingual in French and English.WHAT DOES AN INTERNSHIP AT HENNER OFFER?An international and multicultural working environment,A professional yet friendly and supportive work atmosphere,Free access to an e-learning platform with a wide range of training courses,An experience that will help you refine your career goals,The possibility of landing a permanent contract after the internship,The opportunity to become a company ambassador and represent Henner at your school,A paid internship fully exempts from social charges,Free shuttle service from home to the workplace.THE HENNER GROUPHenner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries. Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support. HENNERINT

THE POSITIONYour position is based in Tunis. Within our medical department, we are recruiting a new Medical Coordinator Assistant to meet our growth challenges.As an Assistant Medical Coordinator, you will carry out administrative tasks:Apply the administrative procedures Create files in the Medcase toolManage the existant filesAlert the line manager to anomalies and sensitive casesYou manage prevention plan:Centralise client requests with a view to organising health check-upsSuggest suitable service providers to themRetrieve medical informations from medical providers Manage convocations for your international perimeter By joining our teams, you will benefit from training at our Tunis site, full support in our businesses and tools, and local management.You will occupy a position with great versatility and prospects for development.ABOUT THE JOBYour position is a permanent contract and you benefit from all the social advantages granted to our teams: Free medical insurance for you and your family, Performance bonus up to 13,3% of your gross annual salary if your reach 100% of your objactives, free shuttle service to come to the office, bonus based on the company's results, lunch allowance, transport allowance.You are guaranteed the respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities, caregivers or pregnant employees.The job can be taken in the next few days (or weeks) depending on your availability.YOUR PROFILEYou have a bachelor's degree, with or without experience in insurance... but your personality interests us just as much.You have experience in a multinational environment an ability to negotiate a good communication and teamwork skills.You are service oriented and have excellent attention to detail with good interpersonal skills.You are dynamic organized pro-active, friendly and patient.You are able to work within deadlines and well under pressure.You are fluent in French and English.In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.HENNER PRESERVES ALL YOUR LIVESHenner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries. Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support. HENNERINT 

VOTRE POSTE ET VOTRE VIE CHEZ HENNERVotre poste est basé à Tunis. Au sein de notre structure (130 collaborateurs), nous recrutons 1 nouveau Responsable d’Unité de Gestion pour répondre à nos enjeux de croissance.Rattaché au Responsable des Opérations du site, vous gérez une équipe de 6 à 12 collaborateurs. Vous serez garant de la qualité du service client dans le domaine de l’assurance santé internationale dans une organisation orientée satisfaction client.Vous êtes garant du pilotage opérationnel de votre activité :vous contrôlez et suivez les rapports d'activité (tableaux de bord) ;vous garantissez le respect de notre processus qualité dans votre équipe ;vous proposez vos idées pour améliorer nos process de Gestion (qualité, efficacité, délais...).Vous gérez les clients de votre périmètre :vous représentez l'entreprise auprès de vos clients et partenaires pendant des comités de pilotage et vous préparez les présentations ;vous gérez les plaintes ;vous travaillez avec l’équipe commerciale pour améliorer la satisfaction client ;vous travaillez avec l’équipe commerciale sur les appels d’offre.Vous accompagnez votre équipe au quotidien :vous recrutez, intégrez et accompagnez la montée en compétence de tous vos collaborateurs dans le respect de nos valeurs de "caring" ;vous définissez et gérez les objectifs collectifs et individuels ;vous détectez les talents et faites grandir vos collaborateurs par votre écoute, votre proximité et votre analyse des besoins de formation.En rejoignant notre équipe, vous intégrez un site dont la richesse repose sur la diversité des clients, des activités et la polyvalence des équipes. Vous pourrez compter sur une forte dynamique d'entraide et de partage de connaissances au sein de l'équipe managériale.Votre poste est un CDI et vous bénéficiez de tous les avantages sociaux accordés à nos équipes : une assurance santé prise en charge à 100% pour vous et votre famille, prime variable annuelle si vous atteignez vos objectifs, prime trimestrielle & prime annuelle en fonction des résultats de l’entreprise, navette gratuite pour vos trajets domicile-bureau, indemnité repas, indemnité transport et téléconsultation médicale.Vous avez la garantie d’un respect de l’équilibre vie pro / vie perso grâce à nos accords d’entreprise et une organisation de travail flexible qui permet d’effectuer jusqu’à 2 jours de télétravail par semaine voire 3 jours pour les personnes en situation de handicap ou les salariées enceintes.La prise de poste peut se faire dans les prochains jours (ou prochaines semaines) en fonction de votre disponibilité.VOS QUALITÉS HUMAINES ET PROFESSIONNELLES POUR CE POSTEVous avez, minimum un Bac +2 en management d’équipe, avec ou sans expérience en assurance … c’est avant tout votre personnalité et votre parcours qui nous intéressent.Vous avez un leadership naturel, vous savez embarquer votre équipe et donner du sens aux actions.Vous avez un bon esprit d'analyse, vous êtes force de proposition et vous êtes dans une démarche d’amélioration continue. Vous êtes à l’aise avec les outils de pilotage et d’analyse.Vous aimez profondément la relation client et êtes curieux de maîtriser les aspects techniques de notre activité.Vous savez vous adapter aux exigences de réactivité de votre environnement.Vous êtes un manager exemplaire, de nature dynamique et mettez de l’enthousiasme dans votre travail.Vous parlez anglais et français couramment. Bref, vous êtes quelqu’un sur qui on peut compter et qui aime aussi pouvoir compter sur un environnement de travail respectueux et solidaire.HENNER PRESERVE TOUTES VOS VIESNous savons que vous n’avez pas qu’une vie professionnelle. Certes, elle est essentielle dans l’équilibre et l’épanouissement de votre vie mais elle ne doit pas empiéter sur vos vies personnelle, familiale, sociale, culturelle ou sportive. Nous le savons et nous y veillons.Chez Henner, notre métier consiste à protéger la vie et la santé de 2,1 millions de personnes. Nous les protégeons comme s’ils étaient des membres de notre famille. Nous appelons cela le Caring et cette approche s’applique aussi à nos équipes. Et donc à vous que nous souhaitons recruter aujourd’hui pour renforcer nos équipes et rejoindre notre Groupe, leader français de l’assurance santé collective et spécialiste de la protection sociale (santé, prévoyance, retraite, garantie obsèques, épargne salariale et actionnariat salarié). Nous mettons à disposition de nos bénéficiaires le plus important réseau mondial de partenaires de santé (1,6 million de professionnels dans 196 pays).HENNERINT