Apply

VOTRE POSTE ET VOTRE VIE CHEZ HENNERVotre poste est basé à Tunis. Au sein de notre Département Risques Opérationnels, nous recrutons un(e) Chargé(e) de Fraude pour répondre à nos enjeux de croissance.Rattaché(e) au service Fraude, vous interviendrez sur les activités suivantes :-Monitorer l’activité fraude via les outils internes et enquêter sur les cas de fraude et d'abus présumés pour les clients assignés avant et après le paiement, en étroite relation avec l'équipe médicale, la direction et le réseau.-Préparer des rapports formels et détaillés pour la direction et/ou les clients-Vérifier la bonne application des procédures fraude par les managers (formation sur les procédures en place incluant rappels et emails de sensibilisation)-Contribuer au suivi de l'activité par le reporting-Contribuer à l'amélioration des processus et à la sensibilisation à la fraude-Analyser les alertes reçues du service financier concernant les transactions suspectes-Participer aux analyses de fouille de donnéesVOS QUALITÉS HUMAINES ET PROFESSIONNELLES POUR CE POSTEVous possédez une expérience d’au moins 2 ans dans le secteur de la fraude ou un domaine similaire.Vous avez des compétences en communication écrite et vous possédez une solide connaissance de Microsoft Excel.Vous parlez couramment l’anglais.Vous disposez d’excellentes compétences organisationnelles et interpersonnelles, vous avez une pensée critique et savez planifier et prioritiser les missions.Vous avez la capacité de gérer des informations sensibles ou confidentielles. Vous arrivez à travailler de manière autonome sur plusieurs projets.Bref, vous êtes quelqu’un sur qui on peut compter et qui aime aussi pouvoir compter sur un environnement de travail respectueux et solidaire.HENNER PRESERVE TOUTES VOS VIESNous savons que vous n’avez pas qu’une vie professionnelle. Certes, elle est essentielle dans l’équilibre et l’épanouissement de votre vie mais elle ne doit pas empiéter sur vos vies personnelle, familiale, sociale, culturelle ou sportive. Nous le savons et nous y veillons.Chez Henner, notre métier consiste à protéger la vie et la santé de 2,1 millions de personnes. Nous les protégeons comme s’ils étaient des membres de notre famille. Nous appelons cela le Caring et cette approche s’applique aussi à nos équipes. Et donc à vous que nous souhaitons recruter aujourd’hui pour renforcer nos équipes et rejoindre notre Groupe, leader français de l’assurance santé collective et spécialiste de la protection sociale (santé, prévoyance, retraite, garantie obsèques, épargne salariale et actionnariat salarié). Nous mettons à disposition de nos bénéficiaires le plus important réseau mondial de partenaires de santé (1,6 million de professionnels dans 196 pays).HENNERINT

Your position is based in Tunis. Within our Health & Medical department, we are recruiting an account coordinator to manage partnerships with third-party medical networks and address our growth challenges.Your daily tasks will include prospecting, implementing, and closely monitoring partnerships with third-party healthcare networks in North Africa, the Middle East, and Central Asia subcontracted by Henner to provide its members with access to care without upfront costs. This includes:Conducting comparative studies of healthcare network solutions in various countries, developing and maintaining knowledge of existing market opportunities.Negotiating partnership contracts and healthcare network rates.Leading the implementation actions for new partnerships.Closely coordinating with all Henner departments.Supervising the relationship with third-party healthcare networks to ensure best practices are in place and that Henner members have seamless access to care within these networks, monitoring and analyzing key partnership indicators, collecting and reviewing reports, establishing meeting rituals, preparing meeting agendas, disseminating minutes, tracking action points, maintaining and sharing project follow-ups, ensuring deadlines are met, resolving incidents, assisting with billing, and proposing corrective actions using your expertise.Conducting field visits and network audits.By joining our teams, you will benefit from training on-site in Tunis and comprehensive support in our job and tools.You will hold a position with great versatility and development prospects.Your position is a permanent contract, and you will enjoy all the social benefits granted to our teams: health insurance covered by Henner for you and your family, a variable bonus of up to 13.3% of your gross annual salary if you meet your objectives, free shuttles for your home-office commutes, bonuses linked to company performance, meal allowances, and transport allowances. You are guaranteed respect for work-life balance thanks to our company agreements and a flexible work organization that allows for up to 2 days of remote work per week, or even 3 days for people with disabilities, caregivers, or pregnant employees. The start date can be in the coming days (or weeks) depending on your availability.YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITIONYou have a bachelor’s degree and at least 3 years of project management experience. Experience in insurance and a medical background are a plus, but your personality is equally important to us. You are fluent and can write professionally in English and French. You are highly organized and can use various tools to track and monitor the progress of action plans. You pay attention to detail without losing sight of the big picture. You have good communication skills and are comfortable working in an international and multicultural environment. You are naturally curious, proactive, dynamic, and capable of meeting deadlines.HENNER VALUES ALL ASPECTS OF YOUR LIFEWe know that you do not only have a professional life. Of course, it is essential for the balance and fulfillment of your life, but it should not encroach on your personal, family, social, cultural, or sporting life. We understand this and take care of it.At Henner, our job is to protect the life and health of 2.1 million people. We protect them as if they were members of our family. We call this Caring, and this approach also applies to our teams. And thus to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in collective health insurance and specialist in social protection (health, welfare, retirement, funeral coverage, employee savings, and employee shareholding). We provide our beneficiaries with the largest global network of healthcare partners (1.6 million professionals in 196 countries).HENNERINT

YOUR POSITION AND LIFE AT HENNERYour position is based in Tunis. Within our medical department, we are recruiting 1 new Assistant Coordinator Medical to meet our growth challenges.As an Assistant Medical Coordinator, you will carry out administrative tasks:-apply the administrative procedures -create files in the Medcase tool-manage the existant files-alert the line manager to anomalies and sensitive casesYou manage prevention plan:-centralise client requests with a view to organising health check-ups-suggest suitable service providers to them-retrieve medical informations from medical providers -manage convocations for your international perimeter By joining our teams, you will benefit from training at our Tunis site, full support in our businesses and tools, and local management.You will occupy a position with great versatility and prospects for development.Your position is a permanent contract and you benefit from all the social advantages granted to our teams: Free medical insurance for you and your family, Performance bonus up to 13,3% of your gross annual salary if your reach 100% of your objactives, free shuttle service to come to the office, bonus based on the company's results, lunch allowance, transport allowance,You are guaranteed the respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities, caregivers or pregnant employees.The job can be taken in the next few days (or weeks) depending on your availability.YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITIONYou have a bachelor's degree, with or without experience in insurance... but your personality interests us just as much.You have experience in a multinational environment an ability to negotiate a good communication and teamwork skills.You are service oriented and have excellent attention to detail with good interpersonal skills.You are dynamic organized pro-active, friendly and patient.You are able to work within deadlines and well under pressure.You are fluent in French and English.In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.HENNER PRESERVES ALL YOUR LIVESWe know that you don't just have a professional life. Of course, it is essential to the balance and fulfillment of your life, but it must not encroach on your personal, family, social, cultural or sporting life. We know this and we take care of it.At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach applies to our teams as well. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral coverage, employee savings and employee shareholding). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).

YOUR POSITION AND YOUR LIFE AT HENNERYour position will be based in Tunis. Within our international management department (250 employees), we are recruiting 1 contracts and billing officer to meet our growth challenges.As part of the department responsible for contracts, contributions and movements, the tasks entrusted to you will be as follows:-Implementing new contracts: production order form (BMF), product allocation, pricing.- Managing contract updates and cancellations: validating revaluations, changing products.- Processes staff movements for client companies: registrations, deregistrations, changes.- Calculating calls for contributions and managing collections and pre-litigation.- Advising the sales teams on setting up contracts and their development over time. To carry out these tasks, you will also be the dedicated contact for the HR and financial correspondents of customer companies.By joining our teams, you will benefit from a training in our Tunis site, that is to say a complete tutoring about our activtiy and our tools as well as a proximity management system.Your job is not routine, you occupy a position with great versatility and prospects for development.Your position is a permanent contract and you benefit from all the social advantages granted to our teams: Free medical insurance for you and your family, Performance bonus up to 13,3% of your gross annual salary if your reach 100% of your objectives, free shuttle service to come to the office, bonus based on the company's results, lunch allowance, transport allowance…You are guaranteed the respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities, caregivers or pregnant employees.The job can be taken in the next few days (or weeks) depending on your availabilityYOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITIONYou have a minimum of 2 years of experience in customer care... but your personality interests us as much.Your interpersonal skills and sense of service will enable you to integrate seamlessly into the team. Your open-mindedness, organisational skills, interest in figures and desire to work as part of a team are essential assets if you are to succeed in this role. You will be able to use the Office package (Word, Excel) and have knowledge of managing contributions, movements, collections and setting up new contracts.You have a good level of English and French - type C2,In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.HENNER PRESERVES ALL YOUR LIVESWe know that you don't just have a professional life. Of course, it is essential to the balance and fulfillment of your life, but it must not encroach on your personal, family, social, cultural or sporting life. We know this and we take care of it.At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach applies to our teams as well. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral coverage, employee savings and employee shareholding). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).HENNERINT

YOUR POSITION AND YOUR LIFE AT HENNERYour position is based in Tunis. Within our management center, we are recruiting a bilingual English/French Client Service officer W/M to meet our growth challenges; You are the privileged contact of our beneficiaries, you will advise them and accompany them whatever channel they choose: telephone, email or mail and you will manage the payments of their benefits, You actively contribute to their satisfaction through the quality of the response provided, the quality of processing and your contribution to the achievement of our site's performance indicators. In this capacity, your missions are as follows:Carrying out the administrative managementManagement of the contract : registration and cancellation of contracts, collection of contributions.Management of health benefits: recording of reimbursements, preparation of estimates, issuing of reimbursements, etc. in accordance with internal procedures;Management of updates and modifications to files (contract, address, bank details, etc.).Managing customer relations:Providing information to policyholders on their contract coverage, reimbursements and all aspects related to the life of the contract (subscription, amendments, cancellations, contributions, etc.);Advising them and answer all their requests as well as those of health professionals.Your job will not be routine, you will have a role with great versatility and prospects for your development.By joining our teams, you will benefit from a training in our Tunis site, that is to say a complete tutoring about our activtiy and our tools as well as a proximity management system.Your job is not routine, you occupy a position with great versatility and prospects for development.Your position is a permanent contract and you benefit from all the social advantages granted to our teams: Free medical insurance for you and your family, Performance bonus up to 13,3% of your gross annual salary if your reach 100% of your objectives, free shuttle service to come to the office, bonus based on the company's results, lunch allowance, transport allowance…You are guaranteed the respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities, caregivers or pregnant employees.The job can be taken in the next few days (or weeks) depending on your availabilityYOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITIONYou have a minimum of 2 years of experience in customer care... but your personality interests us as much.You appreciate teamwork and you have excellent interpersonal skills. You are a good listener and you have a sense of customer service. You are methodical and demonstrate rigor, organization and reactivity on a daily basis. You are dynamic and enthusiastic in your work. You are concerned with achieving the objectives set: processing quality, volumes, deadlines.You have a good level of English and French - type C2,In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.HENNER PRESERVES ALL YOUR LIVESWe know that you don't just have a professional life. Of course, it is essential to the balance and fulfillment of your life, but it must not encroach on your personal, family, social, cultural or sporting life. We know this and we take care of it.At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach applies to our teams as well. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral coverage, employee savings and employee shareholding). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).