VOTRE POSTE ET VOTRE VIE CHEZ HENNERVotre poste est basé à Tunis. Au sein de notre pôle comptabilité technique, nous recrutons un gestionnaire flux financier en CDI basé sur notre site de Tunis pour répondre à nos enjeux de croissance.Vos activités consisteront à assurer la gestion des incidents sur règlements de prestations, l’encaissement et décaissement des primes payées par les clients, le suivi des remboursements de prestations des trésoreries et hôpitaux.Vous aurez également l’opportunité de participer aux travaux comptables et de gestion, relatifs aux suivis des règlements et des prestations.Vos missions sont les suivantes :Résoudre les incidents sur règlements de prestation :Identifier les retours de fonds, les rejets bancairesAnalyser les problèmes et transmettre les informations aux unités de gestions concernéesRépondre aux unités de gestions sur toutes demandes relatives aux règlements de prestationsAssurer le suivi des demandes jusqu’à la résolution des problèmes rencontrésMettre à jour les différents tableaux de suivis des incidentsPointer et expliquer les comptes comptables liés à l’activité du suivi adhérent :Lettrer régulièrement les comptes de retours de fonds des contrats de l’international Saisie des écritures comptablesAnalyser les anomalies et les résoudre.Gérer les remboursements de l’assistance publique :Saisir les remboursements dans l’outil de gestion HennernetSaisie comptable des remboursements dans les comptes dédiés (passage des OD) Lettrer régulièrement les comptes Analyser les anomalies et les résoudreEncaisser/décaisser les primes clients :Identifier les primes clients sur les relevés bancairesEncaisser les primes dans Hennernet (outil interne)Décaisser les primes clients selon processVOS QUALITÉS HUMAINES ET PROFESSIONNELLES POUR CE POSTEVous détenez de l’expérience en lien avec les activités proposées. En effet, vous détenez des compétences techniques en lien avec la saisie des opérations comptables, la détection et résolution des anomalies, le questionnement et recherches comptables et enfin l’apport de réponses fiables auprès des différents interlocuteurs concernés (banques, adhérents, gestionnaire interne) mais votre personnalité nous intéresse tout autant.Vous maitrisez également l’utilisation du logiciel comptable (Sage X3).Bref, vous êtes quelqu’un sur qui on peut compter et qui aime aussi pouvoir compter sur un environnement de travail respectueux et solidaire.HENNER PRESERVE TOUTES VOS VIESNous savons que vous n’avez pas qu’une vie professionnelle. Certes, elle est essentielle dans l’équilibre et l’épanouissement de votre vie mais elle ne doit pas empiéter sur vos vies personnelle, familiale, sociale, culturelle ou sportive. Nous le savons et nous y veillons.Chez Henner, notre métier consiste à protéger la vie et la santé de 2,1 millions de personnes. Nous les protégeons comme s’ils étaient des membres de notre famille. Nous appelons cela le Caring et cette approche s’applique aussi à nos équipes. Et donc à vous que nous souhaitons recruter aujourd’hui pour renforcer nos équipes et rejoindre notre Groupe, leader français de l’assurance santé collective et spécialiste de la protection sociale (santé, prévoyance, retraite, garantie obsèques, épargne salariale et actionnariat salarié). Nous mettons à disposition de nos bénéficiaires le plus important réseau mondial de partenaires de santé (1,6 million de professionnels dans 196 pays).HENNERINT
YOUR POSITION AND YOUR LIFE AT HENNERYour position is based in Tunis. We are recruiting 7 bilingual French speaking Client Service officer W/M to meet our growth challenges.You will be the point of contact for our healthcare professionals:- you will advise and support them, whatever channel they choose: phone, e-mail or post, and you will manage the payment of services,- You actively contribute to their satisfaction through the quality of the response provided, the quality of processing and your contribution to achieving our site's performance indicators. You will be responsible for administrative management:- managing healthcare benefits: entering reimbursements in accordance with internal procedures,- managing updates and changes to files (contract, address, bank details, etc.).- You will advise and respond to healthcare professionals.You won't be prospecting or selling as part of your job.By joining our teams, you will benefit from a training in our Tunis site, that is to say a complete tutoring about our activtiy and our tools as well as a proximity management system.Your job is not routine, you occupy a position with great versatility and prospects for development.The job can be taken in the next few days (or weeks) depending on your availabilityYOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITIONYou appreciate teamwork and you have excellent interpersonal skills. You are methodical and demonstrate rigor, organization and reactivity on a daily basis. You are dynamic and enthusiastic in your work. You are concerned with achieving the objectives set: processing quality, volumes, deadlines.You have a good level of French - type C1,In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.HENNER PRESERVES ALL YOUR LIVESWe know that you don't just have a professional life. Of course, it is essential to the balance and fulfillment of your life, but it must not encroach on your personal, family, social, cultural or sporting life. We know this and we take care of it.At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach applies to our teams as well. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral coverage, employee savings and employee shareholding). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).HENNERINT
YOUR POSITION AND LIFE AT HENNERYour position is based in Tunis. Within our medical department, we are recruiting 1 new Medical Coordinator Assistant to meet our growth challenges. As an Medical Coordinator Assistant , you will carry out administrative tasks:-apply the administrative procedures -create files in the Medcase tool-manage the existant files-alert the line manager to anomalies and sensitive casesYou manage prevention plan:-centralise client requests with a view to organising health check-ups-suggest suitable service providers to them-retrieve medical informations from medical providers -manage convocations for your international perimeter By joining our teams, you will benefit from training at our Tunis site, full support in our businesses and tools, and local management.You will occupy a position with great versatility and prospects for development.Your position is a permanent contract and you benefit from all the social advantages granted to our teams: Free medical insurance for you and your family, Performance bonus up to 13,3% of your gross annual salary if your reach 100% of your objactives, free shuttle service to come to the office, bonus based on the company's results, lunch allowance, transport allowance,You are guaranteed the respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities, caregivers or pregnant employees.The job can be taken in the next few days (or weeks) depending on your availability.YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITIONYou have a bachelor's degree, with or without experience in insurance... but your personality interests us just as much.You have experience in a multinational environment an ability to negotiate a good communication and teamwork skills.You are service oriented and have excellent attention to detail with good interpersonal skills.You are dynamic organized pro-active, friendly and patient.You are able to work within deadlines and well under pressure.You are fluent in French and English.In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.HENNER PRESERVES ALL YOUR LIVESWe know that you don't just have a professional life. Of course, it is essential to the balance and fulfillment of your life, but it must not encroach on your personal, family, social, cultural or sporting life. We know this and we take care of it.At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach applies to our teams as well. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral coverage, employee savings and employee shareholding). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).HENNERINT
HENNER GROUPHenner is an international and independent group that designs and manages innovative personal insurance solutions for individuals, professionals, and businesses. We have 1,650 employees operating in 20 countries worldwide. Every day, we support 15,000 corporate clients and 2.1 million beneficiaries.YOUR MISSIONSOur Health Department is looking for a 4-6-month intern to join a regional manager of the medical network as a «Medical Network Assistant».The health department supports our companies and policyholders when a medical event occurs. It is divided into 3 divisions:- Medical, composed of medical experts (dentist, doctor, nurse) as well as assistants and administrative coordinators in charge of controlling specific health files.- Care network, in charge of maintaining and developing our network of hospitals and health care providers so that our policyholders can benefit from the best service wherever they are. - Prevention, in charge of developing preventive actions and quality of life at work within companies to avoid health problems (screening campaign, vaccination, etc.).To enable you to gain professional experience and put your knowledge into practice, we are recruiting a Medical Network Assistant trainee who will join our Medical Expertise and Care Network Department for a period of 4 months.In collaboration with the Medical Network Coordinator, you will join a dynamic team at the Tunis office: Immeuble le Tanit du Lac, Rue du Lac Windemere, Tunis 1053.Your main activities will be as follows:Follow up on the contracts/Drat contracts signed/ follow up on the administrative document that the providers send/ Fill in the contracts with missing information. We need help on that, and to send reminders to the providers to share the necessary documents (including the KYC). Check if the partners have a Henner account, active, or need help activating the HPP account, schedule the training and save the name of the attendees to the training.Act as a point of contact for internal and external clients (to assist in submission of invoices, access HPP Portal).Liaise with health care partners requests and queries from coordinators.Liaise with different departments (operations, medical, network and legal).Reviewing invoicesWHAT IS AN INTERNSHIP AT HENNER?• An international and multicultural working environment• A professional yet friendly and supportive work atmosphere• Free access to an online learning platform with a wide range of courses• An experience that will allow you to refine your professional goals• The possibility of securing a permanent contract upon completion of the internship• The opportunity to become an ambassador for the company and promote the Henner Group within your school• A paid internship with total exemption from social chargesBy joining our teams, you will benefit from internal training, comprehensive support for our profession and tools, and close mentoring. Your internship will be paid and may lead to a permanent contract.YOUR PROFILEYou are bilingual in French and speak English fluently (B1 or B2).You are a student with knowledge in negotiation. You can highlight your skills in management and demonstrate your ability to prioritize your own work.You have the ability to analyze a problem and provide a solution. Your oral and written communication skills are excellent. You pay attention to details and have experience in an international environment.You are proactive, dynamic, organized, and able to work within deadlines.Lastly, you are an organized person capable of handling multiple tasks simultaneously.
YOUR JOB AND LIFE AT HENNERYour position is based in Tunis. Within our Fraud Department, we are recruiting a Fraud Analyst F/H to meet our growth challenges.Reporting to the Fraud Department, as a Fraud Analyst F/H you will be involved in the following activities:- Monitor fraud activity via internal tools and investigate cases of suspected fraud and abuse for assigned customers before and after payment in close liaison with the medical team, management and network.- Prepare formal and detailed reports for management and/or customers.- Check that managers apply fraud procedures correctly (training on procedures in place, including reminders; awareness-raising emails).- Contribute to activity monitoring through reporting- Contribute to improving processes and raising fraud awareness- Analyze alerts received from the finance department concerning suspicious transactions- Participate in data mining analysesYOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITIONYou have at least 2 years' experience in the fraud sector or a similar field. ...but we're just as interested in your personality.You have good written communication skillsYou have excellent organizational and interpersonal skills, you think critically and are able to plan and prioritize assignments.You are fluent in English and have a solid knowledge of Microsoft Excel. Your ability to handle sensitive or confidential information is essential. You are able to work with a minimum of supervision on several projects.In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.HENNER PRESERVES ALL YOUR LIVESWe know you don't just have a professional life. Of course, it's essential to the balance and fulfillment of your life, but it mustn't encroach on your personal, family, social, cultural or sporting lives. We know this, and we take care of it.At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our own family. We call it Caring, and this approach also applies to our teams. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral cover, employee savings and employee share ownership). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).HENNERINT
YOUR POSITION AND YOUR LIFE AT HENNERYour position is based in Tunis. Within our management center, we are recruiting a bilingual English/French Client Service officer W/M to meet our growth challenges; You are the privileged contact of our beneficiaries, you will advise them and accompany them whatever channel they choose: telephone, email or mail and you will manage the payments of their benefits, You actively contribute to their satisfaction through the quality of the response provided, the quality of processing and your contribution to the achievement of our site's performance indicators. In this capacity, your missions are as follows:Carrying out the administrative managementManagement of the contract : registration and cancellation of contracts, collection of contributions.Management of health benefits: recording of reimbursements, preparation of estimates, issuing of reimbursements, etc. in accordance with internal procedures;Management of updates and modifications to files (contract, address, bank details, etc.).Managing customer relations:Providing information to policyholders on their contract coverage, reimbursements and all aspects related to the life of the contract (subscription, amendments, cancellations, contributions, etc.);Advising them and answer all their requests as well as those of health professionals.Your job will not be routine, you will have a role with great versatility and prospects for your development.By joining our teams, you will benefit from a training in our Tunis site, that is to say a complete tutoring about our activtiy and our tools as well as a proximity management system.Your job is not routine, you occupy a position with great versatility and prospects for development.Your position is a permanent contract and you benefit from all the social advantages granted to our teams: Free medical insurance for you and your family, Performance bonus up to 13,3% of your gross annual salary if your reach 100% of your objectives, free shuttle service to come to the office, bonus based on the company's results, lunch allowance, transport allowance…You are guaranteed the respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities, caregivers or pregnant employees.The job can be taken in the next few days (or weeks) depending on your availabilityYOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITIONYou have a minimum of 2 years of experience in customer care... but your personality interests us as much.You appreciate teamwork and you have excellent interpersonal skills. You are a good listener and you have a sense of customer service. You are methodical and demonstrate rigor, organization and reactivity on a daily basis. You are dynamic and enthusiastic in your work. You are concerned with achieving the objectives set: processing quality, volumes, deadlines.You have a good level of English and French - type C2,In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.HENNER PRESERVES ALL YOUR LIVESWe know that you don't just have a professional life. Of course, it is essential to the balance and fulfillment of your life, but it must not encroach on your personal, family, social, cultural or sporting life. We know this and we take care of it.At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach applies to our teams as well. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral coverage, employee savings and employee shareholding). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).HENNERINT
HENNER GROUPHenner is an international and independent group that designs and manages innovative personal insurance solutions for individuals, professionals, and businesses. We have 1,650 employees spread across 20 countries worldwide. Every day, we support 15,000 corporate clients and 2.1 million beneficiaries.YOUR MISSIONSOur Support Department is currently seeking a «Data Analyst intern(F/M)» for a duration of 6 months to join our Management Unit.The Information Services Department encompasses activities aimed at transforming and digitizing all information systems within the Henner Group. We steer the roadmap, ensuring alignment with the Group's strategic objectives, business goals, and industry requirements.You will become a part of a dynamic team located in our offices in Tunis at Immeuble le Tanit du Lac, Rue du Lac Windemere, Tunis 1053.During this internship, you will be involved in the following activities:Conduct analyses and studies to enhance the management of client accounts (analysis of consumption/affiliates' pathology, validation of consistency between costs incurred and services provided, monitoring the scope of coverage based on the policy subscribed by the insured and the chosen provider), and disseminate generated information to relevant stakeholders.Monitor key performance indicators to optimize recommendations and implement necessary actions.Track implemented preventive actions.Formalize and update dashboards and reports necessary for monitoring the unit's activity.Ensure the quality and integrity of data by conducting regular coherence checks.Enrich the knowledge base of medical data to:Quantify the financial medical risk associated with insurance contract subscription.Determine any additional examinations necessary for a proper understanding of the insured's current and potential health.Determine the cost of the insurance contract (as a percentage of the standard base), potentially excluding risks that would imbalance the contract.Provide advisory support to internal teams.If you are motivated to contribute to our team and gain valuable experience, we encourage you to apply for this internship opportunity.WHAT IS AN INTERNSHIP AT HENNER?An international and multicultural work environmentA professional but above all friendly and caring work environmentFree access to an e-learning platform with a large choice of training coursesAn experience that will allow you to refine your professional projectThe possibility of obtaining a permanent contract at the end of the internshipThe opportunity to become a company ambassador and promote the Henner Group within your school.A paid internship with full exemption from social security contributionsFree shuttles for your home-to-office commutingYOUR PROFILEYou are currently a student in computer science, management, statistics, or data mining. You possess excellent verbal communication and good writing skills. Independent and meticulous, you enjoy working in a team, demonstrate listening skills, and have a strong analytical and synthesis mindset.Proficient in the Microsoft Office suite (Excel, PowerPoint) and SAS, you have a well-developed customer service orientation. You are bilingual in English and/or French.HENNERINT
HENNER GROUPHenner is an international and independent group that designs and manages innovative personal insurance solutions for individuals, professionals, and businesses. We have 1,650 employees operating in 20 countries worldwide. Every day, we support 15,000 corporate clients and 2.1 million beneficiaries.YOUR MISSIONSOur Operations Department is looking for a 6-month intern to join a Management Unit as a Client Service Officer W/M.The Operations Department covers all the activities of underwriting, drafting and current management of our clients' contracts. The Group's fully integrated organization allows for the global management of the technical and administrative management of contracts as well as a personalized relationship and a high level of responsiveness.Reporting to the Management Unit Manager, you will join a dynamic team at the Tunis office: Immeuble le Tanit du Lac, Rue du Lac Windemere.Within the framework of this internship, you will be associated with the following activities:You carry out the administrative management: Claim management of health benefits: processing reimbursements Cost estimate analysis and approval issuanceContract management: registration, updates and modifications. You manage the customer relationship:Provide support, clarification and instructions to policyholders, by both e-mail and phone, with respect to their contracts, reimbursements and any applicable processesYou advise them and answer all their requests as well as those of health care providers.There is no commercial prospecting or selling as part of your job.WHAT IS AN INTERNSHIP AT HENNER?An international and multicultural work environmentA professional but above all friendly and caring work environmentFree access to an e-learning platform with a large choice of training coursesAn experience that will allow you to refine your professional projectThe possibility of obtaining a permanent contract at the end of the internshipThe opportunity to become a company ambassador and promote the Henner Group within your school.A paid internship with full exemption from social security contributionsFree shuttles for your home-to-office commutingBy joining our teams, you will benefit from internal training, full support for our business and tools, and local support.Your internship will be paid and may lead to a permanent contract.YOUR PROFILEYou are a student in a language school, in business or in health management. You have perfect elocution and good writing skills. Autonomous, rigorous, you like to work in a team, you are a good listener, and you have a good sense of analysis and synthesis.You are at ease with the telephone, calm, diplomatic and have a strong sense of customer service. You are bilingual English and/or French.HENNERINT
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