THE POSITION
Our Support Department is looking for its future "Data Analyst intern (W/M)" for a student internship lasting 2 to 3 months.
The Information Technology Services Department brings together all activities related to the transformation and digitalization of the Henner Group's information systems. It is responsible for managing the roadmap and ensuring alignment with the Group’s strategic, business, and operational goals.
You will join a dynamic team in our Tunis offices, located at Immeuble le Tanit du Lac, Rue du Lac Windemere, Tunis 1053.
During this internship, you will be involved in the following activities:
Performing analyses and studies to improve client account monitoring (e.g., analysis of consumption and member pathologies, verifying consistency between incurred costs and medical services provided, tracking coverage scope based on the policy and selected providers), and sharing insights with relevant stakeholders,
Monitoring key performance indicators (KPIs) to support recommendations and actions,
Tracking the implementation and outcomes of prevention programs,
Creating and updating dashboards and reports to monitor the team’s activity,
Ensuring data quality and integrity by conducting regular consistency checks,
Providing consulting support to internal teams,
Enriching the medical data knowledge base to:
Financially quantify the medical risk associated with an insurance contract,
Determine any additional exams required to properly assess the current and potential health of the insured person,
Calculate the cost of the insurance policy (as a percentage of the standard base), possibly excluding risks that could destabilize the contract.
YOUR PROFILE
You are currently a student in IT, management, statistics, or data mining, and you are looking for an internship as part of your academic program.You have excellent verbal communication skills, strong writing abilities, and demonstrate autonomy and rigor.You enjoy working in a team and are a good listener, with strong analytical and summarizing skills.You are proficient in Microsoft Office (Excel, PowerPoint) and SAS, and you have a strong sense of customer service.You are bilingual in French and English.
WHAT DOES AN INTERNSHIP AT HENNER OFFER ?
An international and multicultural working environment,
A professional yet friendly and supportive work atmosphere,
Free access to an e-learning platform with a wide range of training courses,
An experience that will help you refine your career goals,
The possibility of landing a permanent contract after the internship,
The opportunity to become a company ambassador and represent Henner at your school,
A paid internship fully exempts from social charges,
Free shuttle service from home to the workplace.
THE HENNER GROUP
Henner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries.
Our expertise in social protection is summed up in one word: Caring.
Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support.
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LE POSTE
Notre Direction Commerciale recherche son futur Conseiller Commercial F/H en CDD de juin à janvier.
Notre équipe Henner Solutions Partenariats (HSP), au cœur de la Direction Commerciale, est l'activité du Groupe dédiée à la conception des produits de santé et de prévoyance tant sur le marché individuel que collectif. Elle se positionne également en marque blanche pour la gestion et le développement des portefeuilles santé et prévoyance de nos partenaires.
En étroite collaboration avec le Responsable du service, vous intègrerez une équipe ambitieuse et cohésive composée de 8 collaborateurs dans nos locaux de Nantes (44).
Dans le cadre de cette opportunité professionnelle, vous serez en charge d’établir des contacts téléphoniques avec nos assurés (appels entrants/sortants) afin de commercialiser des contrats de complémentaire santé et prévoyance en B2B et B2C.
Si vous acceptez de nous rejoindre, vos principales missions seront :
Gérer les demandes de nos clients (souscription, modification de garanties, résiliation) via différents canaux de communication (mail, téléphone, courrier).
Assurer le devoir de conseil en proposant au prospect/client l’offre la plus adaptée à ses besoins et à son budget, émettre les devis et effectuer les relances commerciales.
Suivre les dossiers clients (traitement du courrier, scan, archivage) en saisissant les informations dans notre outil dédié.
Traiter les réclamations et mettre en place les actions correctives nécessaires pour améliorer la satisfaction des clients.
Effectuer des appels sortants dans le cadre de campagnes commerciales ou pour relancer des prospects sur des devis en cours.
PROFIL RECHERCHE
Vous êtes reconnu(e) pour votre rigueur, votre réactivité et votre capacité d'organisation.
Votre aisance relationnelle et votre esprit d’équipe seront autant d'atouts pour réussir dans cette prise de poste.
Vous êtes à l’aise avec les outils digitaux (Pack Office 365) et vous vous adaptez facilement aux nouveaux outils numériques.
Vous disposez d’une bonne maîtrise de langue Française à l’écrit (orthographe & syntaxe) et à l’oral.
POURQUOI NOUS REJOINDRE ?
En rejoignant notre équipe, vous intégrez un collectif engagé : la bienveillance est le fondement de toutes nos relations.
Vous pourrez compter sur une forte dynamique d'entraide et de partage de connaissances afin de développer votre potentiel. Vous serez formé(e) à nos outils ainsi qu’aux bases de l’assurance. Que vous soyez ou non issu du monde assurantiel, chez Henner nous vous proposerons un parcours qui vous ressemble, tout en étant accompagné en proximité.
Vous bénéficierez de tous les avantages sociaux accordés à nos équipes : 13e mois, primes vacances, prime d'intéressement et de participation, plan d'épargne entreprise et retraite avec un abondement employeur attractif, remboursement des transports à 75%, mutuelle familiale ou individuelle prise en charge à 100% par Henner …
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VOTRE POSTE ET VOTRE VIE CHEZ HENNER
Votre poste est basé à Nantes. Au sein du pôle comptabilité technique assureurs, vous êtes rattaché(e) au Responsable. Vous avez pour mission la gestion des anomalies de paiement des prestations en France et à l’International.
A ce titre vos activités sont les suivantes :
Gérer l’ensemble des flux techniques prestations et analyser les référentiels et schémas comptables associés ;
Gérer les flux bancaires (rapprochement bancaire, gestion des anomalies type rejets)
Travailler de façon transverse avec les autres internes (commerce, opérations, juridique etc.) et les clients externes ;
Maitriser les risques inhérents à son emploi et alerter en cas de risque identifié potentiel ou avéré sur son domaine d’intervention ;
Respecter les délais et plannings légaux et métiers ;
Contribuer à l’exactitude des reportings opérationnels des activités.
VOS QUALITÉS HUMAINES ET PROFESSIONNELLES POUR CE POSTE
Diplômé d’un Bac +2/3 orienté finance / comptabilité, vous justifiez d’expérience dans le secteur des assurances.
Vous possédez des qualités d’analyse et d’une appétence particulière pour le traitement et l’analyse de data. Vous avez le sens des priorités, êtes organisé et rigoureux.
Vous aimez le travail en équipe tout en étant autonome dans votre fonction.
Vous disposez d’une excellente maitrise à l’écrit et à l’oral du français et de solides bases en anglais.
Vous maîtrisez les outils de bureautique et disposez d’une expertise sur Excel.
Bref, vous êtes quelqu’un sur qui on peut compter et qui aime aussi pouvoir compter sur un environnement de travail respectueux et solidaire.
HENNER PRESERVE TOUTES VOS VIES
Nous savons que vous n’avez pas qu’une vie professionnelle. Certes, elle est essentielle dans l’équilibre et l’épanouissement de votre vie mais elle ne doit pas empiéter sur vos vies personnelle, familiale, sociale, culturelle ou sportive. Nous le savons et nous y veillons.
Chez Henner, notre métier consiste à protéger la vie et la santé de 2,2 millions de personnes. Nous les protégeons comme s’ils étaient des membres de notre famille. Nous appelons cela le Caring et cette approche s’applique aussi à nos équipes. Et donc à vous que nous souhaitons recruter aujourd’hui pour renforcer nos équipes et rejoindre notre Groupe, leader français de l’assurance santé collective et spécialiste de la protection sociale (santé, prévoyance, retraite, garantie obsèques, épargne salariale et actionnariat salarié). Nous mettons à disposition de nos bénéficiaires le plus important réseau mondial de partenaires de santé (1,8 million de professionnels dans 196 pays).
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THE POSITIONOur Operations Department in Tunis is recruiting, on a permanent contract, a new Client Services Assistant.You will join a dynamic and welcoming management unit in our offices located in Tunis: Rue du Lac Windermere.
As a Client Services Assistant, you will be responsible for coordinating all the administrative and organizational tasks necessary for the smooth operation of the service:
Carry out the classic assistant duties for your manager (managing the agenda, transcribing letters, managing travel arrangements, receiving and screening phone calls, etc.);
Assist and participate in the activities of the management unit (handling emails, calls, specific management files, etc.);
Manage insured persons’ cards;
Take charge of the management unit’s logistics (office supplies, etc.);
Ensure the monitoring of the service’s absence tracking dashboards (sick leave, paid leave, RTT, etc.);
Act as a permanent link between the manager and the team and coordinate actions according to the manager’s instructions.
Occasionally assist in the management of service reimbursements (e-claiming).
Your role is not routine; you will hold a position with great versatility and opportunities for growth.
WHY JOIN US?By joining our teams, you will benefit from training at our office, full support in our businesses and tools, and local management.
You will occupy a position with great versatility and prospects for development.
Your position is a permanent contract, and you benefit from all the social advantages granted to our teams: Annual bonus, quarterly bonus, meal and transportation allowances, free health insurance for you and your family, annual bonus depending the results of the company and medical teleconsultation.
You are guaranteed the respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities, caregivers or pregnant employees.
The start date can be within the next few days (or weeks) depending on your availability.
YOUR PROFILE :
You hold a Bac+2 degree, with or without experience in insurance... but your personality interests us just as much.
You enjoy teamwork and have excellent interpersonal skills.
You are attentive and have a strong customer service mindset.You are methodical and demonstrate rigor, organization, and responsiveness daily.
You are dynamic and bring enthusiasm to your work. You strive to meet set objectives: quality of processing, volumes, deadlines.
You are fluent in English and French.In short, you are someone reliable who also appreciates a respectful and supportive work environment.
Do you recognize yourself in this profile? Then apply without delay to join our fast two-step recruitment process: a phone interview with HR, followed by an interview with a Customer Relations Manager. We look forward to meeting you.
HENNER PRESERVES ALL YOUR LIVESHenner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries.
Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support.
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THE POSITION:
Our operations Department is currently seeking new Client Services Officer on a permanent contract to join us and help meet the challenges of our growth.
This position is based at our Lisbon office, where you will become part of a dynamic and supportive management team.
In this role, you will advise and assist our clients with their inquiries via phone and email.
Key Responsibilities:
Customer Relationship
• Handle customer inquiries and provide advice regarding their health insurance contracts, coverage, reimbursements, and all aspects of their contract life (subscription, amendments, cancellations, premiums, etc.).
Administrative Management
• Contracts: registration and cancellation, premium collection.
• Health services: enter reimbursements, create quotes, issue coverage approvals... in accordance with internal procedures.
• Client files: update and modify customer records (contract details, address, bank account information, etc.).
Customer Satisfaction
• Contribute to customer satisfaction through the quality of your responses, the efficiency of your work, and your contribution to achieving performance indicators.
There will be no sales or prospecting involved in this role.
ABOUT THE JOB:
By joining our teams, you will benefit from training at our Lisbon site, full support in our businesses and tools, and local management.
Your position is a permanent contract, and you benefit from all the social advantages granted to our teams:
Free healthcare insurance for you and your family, annual variable bonus if you achieve your objectives, quaterly bonus & annual bonus depending on the results of the company and medical teleconsultation.
You are guaranteed to respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities or pregnant employees.
The job can be taken in the next few days (or weeks) depending on your availability
YOUR PROFILE:
We are looking for enthusiastic and versatile Client Services Officer who can provide high-quality service while enhancing the customer experience
Be able to understand our clients' needs, handle diverse situations, and work well both independently and as part of a team.
You have a strong sense of customer service.
You are bilingual in English and French to carry out your responsibilities effectively.
In summary, you are a dependable individual who values being part of a respectful and supportive work environment.
HENNER PRESERVES ALL YOUR LIVES
Henner, an independent international group, designs, manages, and markets innovative personal insurance solutions. We are a team of 1,850 employees across 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries.
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