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THE POSITIONOur Sales Department is looking for its future Sales Advisor (W/M) on a 6-month fixed-term contract starting in September. In close collaboration with the Department Manager, you will join an ambitious and friendly team at our offices in Villeneuve d’Ascq (59). As part of this professional opportunity, you will be responsible for establishing phone contact with our policyholders (incoming/outgoing calls) to sell our full range of insurance products to both existing clients and prospects.If you agree to join us, your main responsibilities will include:Managing sales opportunities through various communication channels (email, phone, website).Assisting our prospects/clients in choosing the offer best suited to their needs and budget.Following up on sales opportunities through our dedicated tool and ensuring the implementation of the appropriate sales strategy.Supporting client retention by offering retention solutions.YOUR PROFILEYou have a true commercial mindset.You are known for your thoroughness, responsiveness, and organizational skills.Your interpersonal skills and team spirit will be key assets in succeeding in this role.You are comfortable with digital tools (Microsoft Office 365) and easily adapt to new technologies.You have a strong command of the French language, both written (spelling & syntax) and spoken.WHY JOIN US?By joining our team, you will become part of a committed group: kindness is the foundation of all our relationships.You can count on a strong culture of mutual support and knowledge sharing to help you grow your potential.You will be trained on our tools as well as the fundamentals of insurance. Whether or not you come from the insurance world, at Henner, we will offer you a career path tailored to you, with close support.You will benefit from the social advantages offered to our teams:Profit-sharing bonusCompany savings and retirement plans with attractive employer contributions75% reimbursement of transportation costs100% company-covered individual or family health insuranceMeal vouchersYour compensation will include a fixed salary and a variable component, including an annual performance bonus equivalent to 10% of your gross annual salary. Your performance is rewarded through an individual bonus system.THE HENNER GROUPHenner is an international and independent group that designs, manages, and markets innovative personal insurance solutions. We are 1,800 employees located in 21 countries around the world. We support 65,000 corporate clients and 2.2 million beneficiaries every day.Our expertise in social protection can be summed up in one word: Caring.Caring is more than just an idea. It is a promise Henner makes to its clients and partners to carry out our advisory, brokerage, and management activities with a constant focus on quality support and attention.HENNERFR

THE POSITIONOur Sales Department is looking for its future Sales Advisor W/M on a permanent contract (CDI).In close collaboration with the department manager, you will join an ambitious and friendly team at our offices in Villeneuve d’Ascq (59).In this professional opportunity, you will be responsible for establishing phone contact with our insured clients (inbound/outbound calls) in order to market our full range of insurance products to both existing and potential customers.If you agree to join us, your main duties will be to:Manage sales opportunities via various communication channels (email, phone, website).Assist our prospects/clients in choosing the offer best suited to their needs and budget.Track sales opportunities using our dedicated tool and ensure the implementation of the appropriate sales strategy.Support client retention by proposing retention solutions.YOUR PROFILE You have a strong commercial mindset.You are known for your rigor, responsiveness, and organizational skills.Your interpersonal skills and team spirit will be key assets for success in this role.You are comfortable with digital tools (Office 365 suite) and adapt easily to new technologies.You have a good command of written and spoken French (spelling & grammar).WHY JOIN US?By joining our team, you become part of a committed collective: kindness is the foundation of all our relationships.You can count on strong team support and knowledge-sharing to develop your potential. You will receive training on our tools as well as the basics of insurance. Whether or not you come from the insurance world, at Henner we will offer a personalized development path with close guidance.You will benefit from all the social advantages we offer our teams:13th month salary, holiday bonuses, profit-sharing bonuses, company savings and retirement plans with attractive employer contributions, 75% reimbursement of transport costs, and 100% company-covered health insurance (individual or family plans).Additionally, you'll receive 12 RTT days per year on top of your paid vacation, and meal vouchers.Your compensation will include a fixed salary and a variable component consisting of an annual performance bonus equal to 10% of your gross annual salary.Your performance is recognized through an individual bonus system.You will enjoy a guaranteed work-life balance thanks to our corporate agreements and a flexible work setup, allowing up to 2 days of remote work per week, or 3 days for individuals with disabilities, caregivers, or pregnant employees.THE HENNER GROUPHenner, an international and independent group, designs, manages, and markets innovative personal insurance solutions.We are 1,800 employees located in 21 countries worldwide. Every day, we support 65,000 corporate clients and 2.2 million beneficiaries.Our expertise in social protection can be summed up in one word: Caring.Caring is more than just an idea, it’s a promise Henner makes to its clients and partners to provide employee benefits advice, brokerage, and administration services with continuous attention to the quality of support.HENNERFR

THE POSITIONOur Operations Division is looking for its future Funeral Guarantee Officer (W/M) on a permanent contract.Our teams support beneficiaries and their loved ones through sensitive and emotional moments by providing practical assistance and efficient case management. You will be joining a supportive and proactive team based in Villeneuve d’Ascq (59).As part of the team, your main responsibilities will include:Supporting our beneficiaries and their families: You will act as an advisor and point of contact for members and their relatives. You’ll explain funeral insurance guarantees and how the policies work, offering reassurance and clarity.Managing contract administration and services:You’ll be responsible for issuing and monitoring contribution callsManaging the DSN handling the administrative management of both individual and group contracts. You will also process enrollments and terminations, manage coverage requests, and ensure timely benefit payments in the event of a death.YOUR PROFILE You ideally hold a two-year higher education degree (Bac+2 or equivalent) and have previous experience in the funeral services or insurance sector. You’re a team player with excellent interpersonal skills and a strong sense of empathy.Beyond your qualifications, what makes you stand out is your personality: you are detail-oriented, well-organized, curious, dynamic, and open-minded. You know how to take initiative, enjoy helping others, and genuinely care about providing meaningful support to beneficiaries and their families.In essence, you are someone people can rely on, and you thrive in a respectful and collaborative work environment.WHY JOIN US?Joining Henner Group means becoming part of an organization that values both performance and well-being. We offer a competitive and comprehensive benefits package, including:A 13th month salaryHoliday bonusProfit-sharing bonusCompany savings and retirement plans with generous employer contributionsChildcare support allowance100% employer-paid health insurance (individual or family)75% reimbursement of public transportation costs12 additional RTT days per year in addition to paid vacationAccess to a subsidized company restaurantAt Henner, we know that a healthy work-life balance is key to long-term success. That’s why we offer a flexible working policy, including the option to work up to 2 days remotely per week after six months of employment (and up to 3 days for employees with disabilities, caregivers, or pregnant women).You’ll also benefit from comprehensive training on our tools and processes, and support from a dedicated internal training team. The position offers real variety, meaningful responsibilities, and growth opportunities.From day one, you’ll be supported by a caring team, a collaborative culture, and attentive management invested in your development throughout your career with Henner.ABOUT HENNER GROUPHenner is an international, independent group that designs, manages, and markets innovative solutions in personal insurance. With 1,800 employees across 21 countries, we support over 65,000 corporate clients and 2.2 million beneficiaries around the world.Our social protection expertise is best summed up by one word: Caring.For Henner, Caring is more than a philosophy it’s a promise. A promise to our clients and partners to deliver advisory, brokerage, and management services with an unwavering commitment to quality and human attention.HENNERFR

YOUR ROLEOur Operations Department is looking for a Funeral Insurance Claims Officer for a 12- to 24-month apprenticeship.Our teams provide support and care to beneficiaries and their families during sensitive times, ensuring efficient case management and meaningful assistance. You will join a caring and proactive team based in Villeneuve d’Ascq (59).If you decide to join us, your main responsibilities will be:Supporting beneficiaries and their familiesProvide guidance and assistance to policyholders and their loved onesClearly explain funeral insurance coverage and how the contracts workManaging policies and claims administrationPrepare and follow up on contribution callsHandle DSN processesManage the administrative follow-up of individual and group contractsRegister and process new enrollments and terminationsHandle claims and benefit payments in the event of deathYOUR PROFILEYou are currently pursuing a Bachelor’s or Master’s degree in business, administration, or a related field.You are rigorous, organized, and curious, with a positive and dynamic mindset.You enjoy working in a team, take initiative, and are committed to providing real support to beneficiaries and their families.In short, you are a reliable and trustworthy person, comfortable in a respectful and collaborative work environment.WHAT AN APPRENTICESHIP AT HENNER OFFERSAn international and multicultural work environmentA vibrant community of interns and apprenticesA tailored onboarding program with a dedicated mentorA professional, friendly, and supportive atmosphereFree access to an e-learning platformA valuable experience to help shape your career pathOpportunities for permanent contracts after your apprenticeshipThe chance to become a Henner ambassador at your school75% reimbursement of transportation costs50% contribution to meal expenses (access to a company restaurant or meal vouchers, depending on your site)A sustainable mobility allowance for bicycle usersFree 100% health insurance coverageAccess to a beneficial employee savings planDiscounts on leisure activities negotiated by our Social and Economic Committee A competitive compensation package based on the Minimum Conventional Wage (MCW), rather than the legal minimum wageEligibility for remote work after 6 months, subject to your supervisor's approvalAt Henner, we are committed to offering our interns and apprentices the best possible experience a commitment that earned us the Happy Trainees certification.We proudly promote diversity and equal opportunity all positions are open to candidates with disabilities.ABOUT HENNER GROUPHenner is an international and independent group that designs and manages innovative health insurance solutions for individuals, professionals, and companies.With a presence in 21 countries, our 1,800 employees support 65,000 corporate clients and 2.2 million beneficiaries worldwide, every single day.HENNERFR

THE JOBOur Sales Department is looking for its future Commercial Advisor F/H on a fixed-term contract for a duration of 6 months.Our Henner Solutions Partnerships (HSP) team is the Group’s division dedicated to designing health and provident insurance products for both the individual and group markets. It also operates as a white-label service for managing and developing the health and provident insurance portfolios of our partners.Working closely with the Service Manager, you will join an ambitious and friendly team composed of 10 sales advisors at our offices in Villeneuve d’Ascq (59).In this professional opportunity, you will be responsible for establishing telephone contact with our policyholders (incoming/outgoing calls) to market supplementary health insurance contracts in B2B and B2C.If you accept to join us, your main missions will be:• Managing client requests (subscription, modification of coverage, cancellation) through various communication channels (email, phone, mail).• Ensuring advisory duties by offering the prospect/client the most suitable offer according to their needs and budget, issuing quotes, and following up on commercial leads.• Managing client files (mail processing, scanning, archiving) by entering information into our dedicated tool.• Handling complaints and implementing the necessary corrective actions to improve customer satisfaction.• Making outbound calls as part of commercial campaigns or to follow up with prospects on ongoing quotes.YOUR PROFILEYou are recognized for your rigor, responsiveness, and organizational skills.Your interpersonal skills and team spirit will be valuable assets for success in this role.You are comfortable with digital tools (Microsoft Office 365) and easily adapt to new digital platforms.You have a strong command of the French language, both written (spelling & syntax) and spoken.WHY JOIN US?By joining our team, you integrate into a committed collective: kindness is the foundation of all our relationships.You can rely on a strong dynamic of mutual support and knowledge sharing to develop your potential. You will be trained in our tools as well as in the basics of insurance. Whether or not you come from the insurance industry, at Henner, we will offer you a career path that suits you, with close guidance.You will benefit from all the social advantages granted to our teams:• Company savings and retirement plan with an attractive employer contribution.• 75% reimbursement of transportation costs.• Meal vouchers.• Family or individual health insurance fully covered by Henner.HENNER GROUPHenner, an international and independent group, creates, manages, and markets innovative personal insurance solutions. We are 1,800 employees present in 21 countries worldwide. We support 65,000 corporate clients and 2.2 million beneficiaries every day.Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It is a promise that Henner makes to its clients and partners to conduct its consulting, brokerage, and management activities with a constant commitment to high-quality support.HENNERFR

THE POSITIONOur Commercial Division is looking for its future Sales Associate M/F on a permanent contract (CDI).As part of our growth, the Commercial Division is recruiting a Sales Associate for the Funeral Services Department to oversee the implementation and coordination of all technical, administrative, and commercial actions required for the management and development of our collective portfolio.In close collaboration with the Funeral Guarantee Sales Manager, you will join a supportive and proactive team at our Villeneuve d'Ascq (59) site.If you decide to join us, your main missions will be:Collaborating with the Funeral Guarantee team and other Henner commercial teamsUpdating and maintaining client recordsScheduling, preparing, and conducting client meetingsDrafting and sending commercial proposalsMaking telephone calls to clients and prospectsPreparing marketing materials and organizing communication campaigns for our clientsBuilding and qualifying prospect databasesMaintaining and updating dashboardsManaging the creation and modification of contractsPreparing reports and communication materials for managementIdentifying and resolving issues while proposing improvement solutionsTHE PROFILE WE ARE LOOKING FORWith a Bac +2 degree (equivalent to an associate degree), with or without experience in insurance, your personality is what matters most to us:You have a strong command of office tools and expertise in Excel.You are organized and meticulous and known for your strong interpersonal skills and ability to work as part of a team while being autonomous in your role.You have a sharp analytical and synthesis mindset to effectively address challenges.You are motivated by achieving commercial objectives.WHY JOIN US?Joining the Henner Group means benefiting from an attractive package of advantages, including:13th-month salary, vacation bonus, profit-sharing bonusCorporate savings and retirement plans with attractive employer contributionsChildcare allowance100% employer-covered individual or family health insurance75% reimbursement of transportation costs12 RTT days per year in addition to paid vacationMeal vouchersWe know that to perform well, a good work-life balance is essential. That’s why we guarantee respect for work-life balance through corporate agreements and a flexible work organization allowing up to two remote workdays per week after six months of seniority (or three days for employees with disabilities, caregivers, or pregnant employees).THE HENNER GROUPHenner is an independent and international group that designs, manages, and markets innovative health insurance solutions. We are a team of 1,800 employees across 21 countries worldwide, supporting 65,000 corporate clients and 2.2 million beneficiaries every day.Our expertise in social protection can be summed up in one word: Caring. Caring is more than just an idea—it is a commitment. It is Henner’s promise to its clients and partners to carry out its role as a social protection consultant, broker, and administrator with a constant focus on delivering quality support and care.HENNERFR

LE POSTENotre Direction Commerciale recherche son futur Conseiller Commercial F/H en CDI. Notre équipe Henner Solutions Partenariats (HSP), au cœur de la Direction Commerciale, est l'activité du Groupe dédiée à la conception des produits de santé et de prévoyance tant sur le marché individuel que collectif. Elle se positionne également en marque blanche pour la gestion et le développement des portefeuilles santé et prévoyance de nos partenaires.En étroite collaboration avecle Responsable du service, vous intègrerez une équipe ambitieuse et cohésive composée de 10 conseillers commerciaux dans nos locaux de Villeneuve d’Ascq (59). Dans le cadre de cette opportunité professionnelle, vous serez en charge d’établir des contacts téléphoniques avec nos assurés (appels entrants/sortants) afin de commercialiser des contrats de complémentaire santé en B2B et B2C.Si vous acceptez de nous rejoindre, vos principales missions seront :Gérer les demandes de nos clients (souscription, modification de garanties, résiliation) via différents canaux de communication (mail, téléphone, courrier).Assurer le devoir de conseil en proposant au prospect/client l’offre la plus adaptée à ses besoins et à son budget, émettre les devis et effectuer les relances commerciales.Suivre les dossiers clients (traitement du courrier, scan, archivage) en saisissant les informations dans notre outil dédié.Traiter les réclamations et mettre en place les actions correctives nécessaires pour améliorer la satisfaction des clients.Effectuer des appels sortants dans le cadre de campagnes commerciales ou pour relancer des prospects sur des devis en cours.PROFIL RECHERCHEVous êtes reconnu(e) pour votre rigueur, votre réactivité et votre capacité d'organisation.Votre aisance relationnelle et votre esprit d’équipe seront autant d'atouts pour réussir dans cette prise de poste. Vous êtes à l’aise avec les outils digitaux (Pack Office 365) et vous vous adaptez facilement aux nouveaux outils numériques.Vous disposez d’une bonne maîtrise de langue Française à l’écrit (orthographe & syntaxe) comme à l’oral. POURQUOI NOUS REJOINDRE ? En rejoignant notre équipe, vous intégrez un collectif engagé : la bienveillance est le fondement de toutes nos relations.Vous pourrez compter sur une forte dynamique d'entraide et de partage de connaissances afin de développer votre potentiel. Vous serez formé(e) à nos outils ainsi qu’aux bases de l’assurance. Que vous soyez ou non issu du monde assurantiel, chez Henner nous vous proposerons un parcours qui vous ressemble, tout en étant accompagné en proximité. Vous bénéficierez de tous les avantages sociaux accordés à nos équipes : 13e mois, primes vacances, prime d'intéressement et de participation, plan d'épargne entreprise et retraite avec un abondement employeur attractif, remboursement des transports à 75%, mutuelle familiale ou individuelle prise en charge à 100% par Henner … Mais également de 12 RTT par an en complément de vos congés payés et des tickets restaurant. Votre rémunération sera composée d’une partie fixe et d’une partie variable comprenant une prime annuelle d’objectifs de 10% de votre salaire annuel brut .Vous aurez la garantie d'un respect de l'équilibre vie professionnelle/vie personnelle grâce à nos accords d'entreprise et une organisation de travail flexible qui permet d'effectuer jusqu'à 2 jours de télétravail par semaine voire 3 jours pour les personnes en situation d'handicap, les proches aidants ou les salariées enceintes.LE GROUPE HENNER Henner est un groupe international et indépendant, qui crée et gère des solutions innovantes en assurances de personnes pour les particuliers, les professionnels et les entreprises. Nous sommes 1 800 collaborateurs présents dans 21 pays dans le monde. Nous accompagnons chaque jour 65 000 entreprises clientes et 2,2 millions de bénéficiaires.HENNERFR

VOTRE POSTE ET VOTRE VIE CHEZ HENNERVotre poste est basé à Villeneuve d'Ascq. Au sein de notre centre de gestion, nous recrutons de nouveaux gestionnaires prévoyance pour répondre à nos enjeux de croissance.Parce que, chez Henner, nous sommes là pour apporter des réponses concrètes mais aussi anticiper les besoins de nos assurés afin de leur rendre la vie plus simple.Intégré à l’équipe Prévoyance au sein de notre Direction des opérations, vous réalisez la gestion administrative conformément aux procédures internes :la gestion des sinistres (incapacité, invalidité, IJ, décès), depuis leur ouverture jusqu’à leur règlement. la constitution des dossiers (analyse des pièces justificatives et des garanties, relance des pièces manquantes), le suivi des versements.la réception des appels téléphoniques afin de conseiller nos assurés et nos clients (interlocuteurs RH) dans le suivi et la gestion des dossiers.Gestion de la vie du contrat : enregistrement et radiation des contrats, encaissement des cotisationsA noter, il n’y a pas de prospection, ni de vente dans le cadre de votre fonction.En rejoignant nos équipes, vous bénéficiez d’une formation sur notre site de gestion, d’un accompagnement complet à nos métiers et outils. Votre métier n’est pas routinier, vous occupez un poste avec une grande polyvalence et des perspectives d’évolution.Vous ne connaissez pas les métiers de l’assurance ou de la gestion ?Notre équipe de formation interne sera là pour vous accompagner dès votre arrivée. Vous pourrez compter sur une forte dynamique d’entraide et de partage de connaissances au sein de votre équipe et vous bénéficierez d’un management de proximité, attentif à votre parcours tout au long de votre carrière chez Henner.Votre prise de poste, en CDI, peut se faire dans les prochains jours (ou prochaines semaines) en fonction de votre disponibilité.Vous bénéficierez de tous les avantages sociaux accordés à nos équipes : prime d’intéressement, plan d’épargne entreprise et retraite avec un abondement employeur attractif, prime garde d’enfant, tickets restaurant, téléconsultation médicale, 12 RTT par an en complément de vos congés payés, prise en charge du régime de base Mutuelle à 100%.Vous avez la garantie d’un respect de l’équilibre vie pro / vie perso grâce à nos accords d’entreprise et une organisation de travail flexible qui permet d’effectuer jusqu’à 2 jours de télétravail par semaine voire 3 jours pour les personnes en situation de handicap, les proches aidants ou les salariées enceintes.VOS QUALITÉS HUMAINES ET PROFESSIONNELLES POUR CE POSTEVous justifiez d’une première expérience sur un poste similaire, idéalement acquise dans le domaine de la prévoyance collective. Mais nous sommes également ouverts à un profil débutant. … car votre personnalité nous intéresse tout autant.Vous appréciez le travail d’équipe et vous êtes doté(e) d’un excellent relationnel. Vous êtes à l’écoute et vous avez le sens du service client. Vous êtes méthodique et vous faites preuve de rigueur, d’organisation et de réactivité au quotidien. Vous êtes à l’aise avec les chiffres et les outils bureautiques.Vous êtes de nature dynamique et mettez de l’enthousiasme dans votre travail. Vous avez le souci d’atteindre les objectifs fixés : qualité de traitement, volumes, délais.Bref, vous êtes quelqu’un sur qui on peut compter et qui aime aussi pouvoir compter sur un environnement de travail respectueux et solidaire.HENNER PRESERVE TOUTES VOS VIESNous savons que vous n’avez pas qu’une vie professionnelle. Certes, elle est essentielle dans l’équilibre et l’épanouissement de votre vie mais elle ne doit pas empiéter sur vos vies personnelle, familiale, sociale, culturelle ou sportive. Nous le savons et nous y veillons.Chez Henner, notre métier consiste à protéger la vie et la santé de 2,1 millions de personnes. Nous les protégeons comme s’ils étaient des membres de notre famille. Nous appelons cela le Caring et cette approche s’applique aussi à nos équipes. Et donc à vous que nous souhaitons recruter aujourd’hui pour renforcer nos équipes et rejoindre notre Groupe, leader français de l’assurance santé collective et spécialiste de la protection sociale (santé, prévoyance, retraite, garantie obsèques, épargne salariale et actionnariat salarié). Nous mettons à disposition de nos bénéficiaires le plus important réseau mondial de partenaires de santé (1,6 million de professionnels dans 196 pays).HENNERGES

ABOUT US :Henner is an independent international group that develops and operates innovative solutions in personal insurance for individuals, professionals, and businesses. A leader in France in the collective health insurance market and a specialist in social protection (health, provident, retirement, and funeral guarantees), the Henner group also has recognized expertise in employee savings and employee share ownership. It advises over 11,000 companies in France and internationally, supporting its clients directly or through its network of partner brokers.The Richness of Our Group:1,550 employees18 offices worldwideOur Areas of Expertise: health, provident, funeral guarantees, retirement, employee savings, employee share ownership, mobility and international employee benefits, medical services and networks.Joining us means becoming part of a French independent company with over 70 years of experience, constantly adapting and reinventing itself in a rapidly changing sector.So, if you wish to put your skills and experience to the service of our clients and beneficiaries, apply!JOB DESCRIPTION:As part of our growth, the sales department is recruiting a sales advisor for its Villeneuve d'Ascq center:- Ensure the administrative processing of our sales actions- Participate in the development of our network of brokers in France and abroad.YOUR MISSIONS :As a sales representative :- You will be responsible for preparing and implementing the offer (retrieving and checking all the documents required for customer enrolment, contract modification or the addition of beneficiaries, transmitting the information to the appropriate management department, then checking the quality and confirming enrolment with policyholders, monitoring deadlines).- You will be responsible for portfolio follow-up (responding to requests for documentation and information, liaising with broker partners, handling sales administration, and processing termination requests in compliance with contracts.By joining our teams you :- Benefit from comprehensive training and support in our businesses and tools, as well as local management.- Occupy a position with a high degree of versatility and autonomy.YOUR BENEFITS :A variable portion consisting of an annual target bonus of 10% of your gross salary.A company health insurance scheme 100% covered by Henner for you and your family, luncheon vouchers, a savings plan with matching contributions, 12 RTT (reduced working hours), company agreements offering a work/life balance via a flexible work organization and 2 days of teleworking per week.YOUR SKILLS AND ASSETS :Bac +2, with or without insurance experience, it's your personality that interests us most:- You are organized and responsive on a daily basis.- You are fluent in written and spoken English.- You enjoy teamwork and have excellent interpersonal skills.- You are dynamic and enthusiastic about your work.- You are keen to achieve your objectives.