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Client Services Officer W/M
THE POSITION
Our operations Department in Tunisia is recruiting on a permanent contract, new Client Services Officers fluent in English and French.
In this role, you will advise and assist our clients with their inquiries via phone and emailand you will manage the payments of their benefits, you actively contribute to their satisfaction.
More specifically, you will be responsible for the following tasks:
1. Customer Relationship
Handle customer inquiries and provide advice regarding their health insurance contracts, coverage, reimbursements, and all aspects of their contract life (subscription, amendments, cancellations, premiums, etc.).
2.Administrative Management
Contracts: registration and cancellation, premium collection.
Health services: enter reimbursements, create quotes, issue coverage approvals... in accordance with internal procedures.
Client files: update and modify customer records (contract details, address, bank account information, etc.).
3.Customer Satisfaction
Contribute to customer satisfaction through the quality of your responses, the efficiency of your work, and your contribution to achieving performance indicators.
There will be no sales or prospecting involved in this role.
By joining our team, you will benefit from a strong spirit of collaboration and knowledge sharing. You will also receive internal training and ongoing support.
Our employees enjoy various social benefits, including quarterly bonuses, annual bonuses, meal and transport allowances, free health insurance for you and your family, and more. We also ensure work-life balance through our company agreements and flexible working arrangements: variable hours and remote work.
THE IDEAL CANDIDATE
You have a minimum of 2 years of experience in customer care... but your personality interests us as much.
We are looking for enthusiastic and versatile Client Services Officers who can provide high-quality service while enhancing the customer experience.
The ideal candidate will be able to understand our clients' needs, handle diverse situations, and work well both independently and as part of a team.
We are seeking candidates who are bilingual in English and French.
Do you recognize yourself in this profile? Then apply now to join our fast-track recruitment process, which consists of two steps: a phone interview with HR followed by an interview with the Customer Relationship Manager. We look forward to meeting you!
HENNER PRESERVES ALL YOUR LIVES
Henner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries.
Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support.
HENNERINT
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Medical Network Assistant Coordinator W/M
THE POSITION
Our Health Department is looking for a "Medical Network Assistant Coordinator W/M" for an internship lasting 2 to 3 months starting in June/July.
The Health Department supports our client companies and insured individuals with medical expertise matters. It consists of:
A Medical Unit made up of medical experts, assistants, and administrative coordinators responsible for the medical follow-up of policyholders living abroad.
A Healthcare Provider Network Unit, which maintains and develops our global network of healthcare providers to ensure our policyholders receive quality care regardless of their location.
A Prevention Unit that implements health and workplace wellness programs within client companies.
In collaboration with the Medical Network Coordinator, you will join a dynamic team at our offices located in Immeuble le Tanit du Lac, Rue du Lac Windemere, Tunis 1053.
As part of this internship, you will be involved in the following activities:
Follow-up on contracts and signed agreements,
Tracking administrative documents sent by providers/Completing contracts with missing information, sending reminders to providers to share necessary documents (KYC process),
Verifying active Henner accounts of our partners or providing assistance to activate the HPP account, scheduling training, and recording participants' names,
Acting as the point of contact for internal and external clients (assisting with invoice submission and access to the HPP portal),
Liaising with healthcare partners, handling requests and questions from coordinators,
Collaborating with different departments (Operations, Medical, Network, and Legal),
Reviewing invoices
YOUR PROFILE
You are a student with strong knowledge in negotiation. You know how to showcase your management skills and have excellent prioritization abilities.
You have strong analytical thinking and can identify problems and provide relevant solutions. Detail-oriented, you have already operated in an international context.
You have excellent oral and written communication skills.
Proactive, dynamic, and organized, you are capable of multitasking while meeting deadlines.
You are bilingual in French and fluent in English (B1 or B2 level).
WHAT DOES AN INTERNSHIP AT HENNER OFFER?
An international and multicultural working environment,
A professional yet friendly and supportive work atmosphere,
Free access to an e-learning platform with a wide range of training courses,
An experience that will help you refine your career goals,
The possibility of landing a permanent contract after the internship,
The opportunity to become a company ambassador and represent Henner at your school,
A paid internship fully exempts from social charges,
Free shuttle service from home to the workplace.
THE HENNER GROUP
Henner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries.
Our expertise in social protection is summed up in one word: Caring.
Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support.
HENNERINT
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Data Analyst W/M
THE POSITION
Our Support Department is looking for a “Data Analyst Intern W/M” for an internship lasting 2 to 3 months starting in June/July.
The Information Technology Services Department brings together all activities related to the transformation and digitalization of the Henner Group's information systems. It is responsible for managing the roadmap and ensuring alignment with the Group’s strategic, business, and operational goals.
You will join a dynamic team in our Tunis offices, located at Immeuble le Tanit du Lac, Rue du Lac Windemere, Tunis 1053.
During this internship, you will be involved in the following activities:
Performing analyses and studies to improve client account monitoring (e.g., analysis of consumption and member pathologies, verifying consistency between incurred costs and medical services provided, tracking coverage scope based on the policy and selected providers), and sharing insights with relevant stakeholders,
Monitoring key performance indicators (KPIs) to support recommendations and actions,
Tracking the implementation and outcomes of prevention programs,
Creating and updating dashboards and reports to monitor the team’s activity,
Ensuring data quality and integrity by conducting regular consistency checks,
Providing consulting support to internal teams,
Enriching the medical data knowledge base to:
Financially quantify the medical risk associated with an insurance contract,
Determine any additional exams required to properly assess the current and potential health of the insured person,
Calculate the cost of the insurance policy (as a percentage of the standard base), possibly excluding risks that could destabilize the contract.
YOUR PROFILE
You are a student in computer science, management, statistics, or data mining. You have excellent verbal and written communication skills.
Autonomous and detail-oriented, you enjoy working in a team and are a good listener with strong analytical and synthesis abilities.
You are comfortable using Microsoft Office (Excel, PowerPoint) and SAS, and you have a strong sense of customer service.
You are bilingual in English and/or French.
WHAT DOES AN INTERNSHIP AT HENNER OFFER ?
An international and multicultural working environment,
A professional yet friendly and supportive work atmosphere,
Free access to an e-learning platform with a wide range of training courses,
An experience that will help you refine your career goals,
The possibility of landing a permanent contract after the internship,
The opportunity to become a company ambassador and represent Henner at your school,
A paid internship fully exempts from social charges,
Free shuttle service from home to the workplace.
THE HENNER GROUP
Henner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries.
Our expertise in social protection is summed up in one word: Caring.
Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support.
HENNERINT
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Client Services Officer W/M
THE POSITION
Our Operations Department is looking for a "Client Services Officer Intern (W/M for an internship lasting 2 to 3 months starting in June/July.
The Operations Department encompasses all activities related to underwriting, drafting, and day-to-day management of our clients’ contracts. The Group’s fully integrated organization allows for comprehensive technical and administrative contract management, personalized customer relations, and high responsiveness.
Reporting to the Management Unit Supervisor, you will join a dynamic team at our offices in Immeuble le Tanit du Lac, Rue du Lac Windemere, Tunis 1053.
As part of this internship, you will be involved in the following activities:
You will handle administrative management tasks:
Managing the contract lifecycle: contract registration and termination, processing of premium payments,
Health benefit management: processing reimbursements, preparing quotes,
Issuing guarantee of payment documents, in accordance with internal procedures,
Updating and modifying records (contract details, address, bank account information, etc.).
You will manage customer relations:
Providing information to insured members regarding their contract benefits, reimbursements, and all related aspects,
Handling queries about policy life cycle events (subscription, endorsements, cancellations, premiums), primarily via phone and/or email,
Advising and responding to all inquiries from insured individuals and healthcare professionals.
YOUR PROFILE
You are a student in language studies, business school, or healthcare management. You have excellent verbal communication and strong writing skills.
You are autonomous, rigorous, and enjoy working as part of a team. You are a good listener with strong analytical and synthesis skills.
You are comfortable on the phone, calm, diplomatic, and have a strong sense of customer service.
You are bilingual in English and/or French.
WHAT DOES AN INTERNSHIP AT HENNER OFFER?
An international and multicultural working environment,
A professional yet friendly and supportive work atmosphere,
Free access to an e-learning platform with a wide range of training courses,
An experience that will help you refine your career goals,
The possibility of landing a permanent contract after the internship,
The opportunity to become a company ambassador and represent Henner at your school,
A paid internship fully exempts from social charges,
Free shuttle service from home to the workplace.
THE HENNER GROUP
Henner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries.
Our expertise in social protection is summed up in one word: Caring.
Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support.
HENNERINT
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