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Account Coordinator W/M
THE POSITION :
Our Health & Medical department is recruiting its future "Account Coordinator" on a permanent contract. You will join a dynamic and welcoming team in our offices located in Tunis, Rue du Lac Windemere.
As part of this professional opportunity, your role will be to search for, establish, and manage partnerships with third-party healthcare networks in North Africa, the Middle East, and Central Asia, subcontracted by Henner, in order to provide its members with access to care without any upfront payment.
If you join us, you will be responsible for the following activities:
Conduct comparative studies of healthcare network solutions in various countries, develop, and maintain knowledge of existing opportunities in the market.
Negotiate partnership contracts and healthcare network rates.
Implement actions to establish new partnerships.
Coordinate your actions with all departments within the Henner group.
Supervise the relationship with healthcare networks to ensure the implementation of best practices and smooth operations: monitor and analyze key partnership indicators, collect and review reports, set up meeting rituals, prepare meeting agendas, distribute meeting minutes, track action items, ensure deadlines are met, resolve incidents, assist with billing, and propose corrective actions using your expertise.
Conduct field visits and network audits.
THE PROFILE WE ARE LOOKING FOR :
You hold a bachelor's degree (Bac +3) and have at least three years of experience in project management.
Experience in insurance and a medical background are a plus, but your personality matters just as much to us.
You are fluent in both spoken and written English and French at a professional level.
You are organized, curious, and detail-oriented.
You are comfortable using tracking tools and action plan progress management.
You possess strong communication skills and are comfortable working in an international and multicultural environment.
WHY JOIN US:
By joining our teams, you will receive on-site training and comprehensive support in our professions and tools. You will hold a highly versatile position with opportunities for growth.
You will also enjoy numerous social benefits, such as 100% healthcare insurance coverage for you and your family, a performance bonus of up to 13.3% of your gross annual salary if you meet your objectives, a bonus linked to the company's performance, a free transport service for your home-to-office commute (on specific lines and stops), meal and transportation allowances.
Moreover, you will benefit from a work-life balance thanks to our company agreements and flexible work arrangements that allow for variable hours and remote work up to 2 days per week.
The position can be filled in the next few days (or weeks) depending on your availability.
THE HENNER GROUP
Henner, an independent international group, creates, manages, and markets innovative solutions in personal insurance. We are 1,800 employees present in 21 countries worldwide. We support 65,000 client companies and 2.2 million beneficiaries daily.
Our expertise in social protection can be summed up in one word: Caring. Caring is much more than an idea; it is a promise Henner makes to its clients and partners to conduct its advisory, brokerage, and management services with a constant focus on providing exceptional attention to the quality of its support.
HENNERINT
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Medical Network Assistant Coordinator W/M
THE POSITION
Our Health Department is looking for a "Medical Network Assistant Coordinator W/M" for an internship lasting 2 to 3 months starting in June/July.
The Health Department supports our client companies and insured individuals with medical expertise matters. It consists of:
A Medical Unit made up of medical experts, assistants, and administrative coordinators responsible for the medical follow-up of policyholders living abroad.
A Healthcare Provider Network Unit, which maintains and develops our global network of healthcare providers to ensure our policyholders receive quality care regardless of their location.
A Prevention Unit that implements health and workplace wellness programs within client companies.
In collaboration with the Medical Network Coordinator, you will join a dynamic team at our offices located in Immeuble le Tanit du Lac, Rue du Lac Windemere, Tunis 1053.
As part of this internship, you will be involved in the following activities:
Follow-up on contracts and signed agreements,
Tracking administrative documents sent by providers/Completing contracts with missing information, sending reminders to providers to share necessary documents (KYC process),
Verifying active Henner accounts of our partners or providing assistance to activate the HPP account, scheduling training, and recording participants' names,
Acting as the point of contact for internal and external clients (assisting with invoice submission and access to the HPP portal),
Liaising with healthcare partners, handling requests and questions from coordinators,
Collaborating with different departments (Operations, Medical, Network, and Legal),
Reviewing invoices
YOUR PROFILE
You are a student with strong knowledge in negotiation. You know how to showcase your management skills and have excellent prioritization abilities.
You have strong analytical thinking and can identify problems and provide relevant solutions. Detail-oriented, you have already operated in an international context.
You have excellent oral and written communication skills.
Proactive, dynamic, and organized, you are capable of multitasking while meeting deadlines.
You are bilingual in French and fluent in English (B1 or B2 level).
WHAT DOES AN INTERNSHIP AT HENNER OFFER?
An international and multicultural working environment,
A professional yet friendly and supportive work atmosphere,
Free access to an e-learning platform with a wide range of training courses,
An experience that will help you refine your career goals,
The possibility of landing a permanent contract after the internship,
The opportunity to become a company ambassador and represent Henner at your school,
A paid internship fully exempts from social charges,
Free shuttle service from home to the workplace.
THE HENNER GROUP
Henner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries.
Our expertise in social protection is summed up in one word: Caring.
Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support.
HENNERINT
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Data Analyst W/M
THE POSITION
Our Support Department is looking for a “Data Analyst Intern W/M” for an internship lasting 2 to 3 months starting in June/July.
The Information Technology Services Department brings together all activities related to the transformation and digitalization of the Henner Group's information systems. It is responsible for managing the roadmap and ensuring alignment with the Group’s strategic, business, and operational goals.
You will join a dynamic team in our Tunis offices, located at Immeuble le Tanit du Lac, Rue du Lac Windemere, Tunis 1053.
During this internship, you will be involved in the following activities:
Performing analyses and studies to improve client account monitoring (e.g., analysis of consumption and member pathologies, verifying consistency between incurred costs and medical services provided, tracking coverage scope based on the policy and selected providers), and sharing insights with relevant stakeholders,
Monitoring key performance indicators (KPIs) to support recommendations and actions,
Tracking the implementation and outcomes of prevention programs,
Creating and updating dashboards and reports to monitor the team’s activity,
Ensuring data quality and integrity by conducting regular consistency checks,
Providing consulting support to internal teams,
Enriching the medical data knowledge base to:
Financially quantify the medical risk associated with an insurance contract,
Determine any additional exams required to properly assess the current and potential health of the insured person,
Calculate the cost of the insurance policy (as a percentage of the standard base), possibly excluding risks that could destabilize the contract.
YOUR PROFILE
You are a student in computer science, management, statistics, or data mining. You have excellent verbal and written communication skills.
Autonomous and detail-oriented, you enjoy working in a team and are a good listener with strong analytical and synthesis abilities.
You are comfortable using Microsoft Office (Excel, PowerPoint) and SAS, and you have a strong sense of customer service.
You are bilingual in English and/or French.
WHAT DOES AN INTERNSHIP AT HENNER OFFER ?
An international and multicultural working environment,
A professional yet friendly and supportive work atmosphere,
Free access to an e-learning platform with a wide range of training courses,
An experience that will help you refine your career goals,
The possibility of landing a permanent contract after the internship,
The opportunity to become a company ambassador and represent Henner at your school,
A paid internship fully exempts from social charges,
Free shuttle service from home to the workplace.
THE HENNER GROUP
Henner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries.
Our expertise in social protection is summed up in one word: Caring.
Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support.
HENNERINT
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Client Services Officer W/M
THE POSITION
Our Operations Department is looking for a "Client Services Officer Intern (W/M for an internship lasting 2 to 3 months starting in June/July.
The Operations Department encompasses all activities related to underwriting, drafting, and day-to-day management of our clients’ contracts. The Group’s fully integrated organization allows for comprehensive technical and administrative contract management, personalized customer relations, and high responsiveness.
Reporting to the Management Unit Supervisor, you will join a dynamic team at our offices in Immeuble le Tanit du Lac, Rue du Lac Windemere, Tunis 1053.
As part of this internship, you will be involved in the following activities:
You will handle administrative management tasks:
Managing the contract lifecycle: contract registration and termination, processing of premium payments,
Health benefit management: processing reimbursements, preparing quotes,
Issuing guarantee of payment documents, in accordance with internal procedures,
Updating and modifying records (contract details, address, bank account information, etc.).
You will manage customer relations:
Providing information to insured members regarding their contract benefits, reimbursements, and all related aspects,
Handling queries about policy life cycle events (subscription, endorsements, cancellations, premiums), primarily via phone and/or email,
Advising and responding to all inquiries from insured individuals and healthcare professionals.
YOUR PROFILE
You are a student in language studies, business school, or healthcare management. You have excellent verbal communication and strong writing skills.
You are autonomous, rigorous, and enjoy working as part of a team. You are a good listener with strong analytical and synthesis skills.
You are comfortable on the phone, calm, diplomatic, and have a strong sense of customer service.
You are bilingual in English and/or French.
WHAT DOES AN INTERNSHIP AT HENNER OFFER?
An international and multicultural working environment,
A professional yet friendly and supportive work atmosphere,
Free access to an e-learning platform with a wide range of training courses,
An experience that will help you refine your career goals,
The possibility of landing a permanent contract after the internship,
The opportunity to become a company ambassador and represent Henner at your school,
A paid internship fully exempts from social charges,
Free shuttle service from home to the workplace.
THE HENNER GROUP
Henner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries.
Our expertise in social protection is summed up in one word: Caring.
Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support.
HENNERINT
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Chargé(e) de Reporting et Pilotage des Activités F/H
VOTRE POSTE ET VOTRE VIE CHEZ HENNER
Votre poste est basé à Neuilly Sur Seine. Au sein de la Direction des Opérations France et Internationale, rattaché au Responsable du Pilotage des Activités, nous recrutons un(e) Chargé(e) de Reporting qui rejoindra notre Département Pilotage Opérations pour renforcer notre équipe.
A ce titre vous serez associé aux activités suivantes :
En tant que Chargé(e) de Reporting, vous aurez pour mission d’assurer le suivi et l’analyse des données pour aider à la prise de décision. Vous serez en charge de :
Mettre à jour des tableaux de bord, des reportings, et des tables de correspondances
Faire évoluer ces outils en fonctions des besoins métiers.
Collecter, analyser et interpréter les données pour produire des indicateurs de performance.
Assurer la fiabilité et la cohérence des données utilisées.
Concevoir, automatiser, mettre en place des outils de suivi via Excel et des Macro VBA
Délivrer des extractions via l’outil SAS pour les différentes équipes métiers
Préparer des Reporting Client sur Power Point.
VOS QUALITÉS HUMAINES ET PROFESSIONNELLES POUR CE POSTE
Vous avez un bac +2, avec ou sans expérience en assurance… mais votre personnalité nous intéresse tout autant.
Dynamique et curieux, vous avez des capacités d’anticipation, de priorisation et d’organisation.
Excel n’a plus de secret pour vous !
Des notions de Programmation VBA / SQL ou autre, sont attendus sur le poste
La connaissance du secteur de l’Assurance de personnes ainsi que la maitrise de l’Anglais sont des plus.
Bref, vous êtes quelqu’un sur qui on peut compter et qui aime aussi pouvoir compter sur un environnement de travail respectueux et solidaire.
HENNER PRESERVE TOUTES VOS VIES
Nous savons que vous n’avez pas qu’une vie professionnelle. Certes, elle est essentielle dans l’équilibre et l’épanouissement de votre vie mais elle ne doit pas empiéter sur vos vies personnelle, familiale, sociale, culturelle ou sportive. Nous le savons et nous y veillons.
Chez Henner, notre métier consiste à protéger la vie et la santé de 2,1 millions de personnes. Nous les protégeons comme s’ils étaient des membres de notre famille. Nous appelons cela le Caring et cette approche s’applique aussi à nos équipes. Et donc à vous que nous souhaitons recruter aujourd’hui pour renforcer nos équipes et rejoindre notre Groupe, leader français de l’assurance santé collective et spécialiste de la protection sociale (santé, prévoyance, retraite, garantie obsèques, épargne salariale et actionnariat salarié). Nous mettons à disposition de nos bénéficiaires le plus important réseau mondial de partenaires de santé (1,6 million de professionnels dans 196 pays).
HENNERFR
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