More vacancies

• Assistant Coordinator Medical W/M

  Lisbon

  YOUR POSITION AND LIFE AT HENNER

  Your position is based in Lisbon. Within our entity (85 employees), we are recruiting 1 new Assistant Coordinator Medical to meet our growth challenges.

  As an Assistant Medical Coordinator, you will carry out administrative tasks:

  -Apply the administrative procedures

  -Create files in the Medcase tool

  -Manage the existant files

  -Alert the line manager to anomalies and sensitive cases

  You manage prevention plan:

  -Centralise client requests with a view to organising health check-ups

  -Suggest suitable service providers to them

  -Retrieve medical informations from medical providers

  -Manage convocations for your international perimeter

  You will be responsible for the management of contingency plans:

  -Manage life files (sick leaves for our french clients)

  By joining our teams, you will benefit from training at our Lisbon site, full support in our businesses and tools, and local management.

  You will occupy a position with great versatility and prospects for development.

  Your position is a permanent contract and you benefit from all the social advantages granted to our teams: free healthcare insurance for you and your family, annual variable bonus if you achieve your objectives, quaterly bonus, lunch vouchers of 8 euros per day worked, monthly transportation allowance of 35 euros and medical teleconsultation.

  You are guaranteed to respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities, pregnant employees or employees who have a child under 8 years old.

  The job can be taken in the next few days (or weeks) depending on your availability.

  YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITION

  You have a bachelor's degree, with or without experience in insurance... but your personality interests us just as much.

  You have experience in a multinational environment an ability to negotiate a good communication and teamwork skills.

  You are service oriented and have excellent attention to detail with good interpersonal skills.

  You are dynamic organized pro-active, friendly and patient.

  You are able to work within deadlines and well under pressure.

  You must be bilingual in English and french in order to carry out your missions.

  In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.

  HENNER PRESERVES ALL YOUR LIVES

  We know that you don't just have a professional life. Of course, it is essential to the balance and fulfillment of your life, but it must not encroach on your personal, family, social, cultural or sporting life. We know this and we take care of it.

  At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach applies to our teams as well. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral coverage, employee savings and employee shareholding). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries)

• Contracts and Billing Officer W/M

  France > Neuilly

  YOUR POSITION AND YOUR LIFE AT HENNER

  Your position will be based in Neuilly. Within our international management department (250 employees), we are recruiting 1 contracts and billing officer to meet our growth challenges.

  As part of the department responsible for contracts, contributions and movements, the tasks entrusted to you will be as follows:

  -Implementing new contracts: production order form (BMF), product allocation, pricing.

  - Managing contract updates and cancellations: validating revaluations, changing products.

  - Processes staff movements for client companies: registrations, deregistrations, changes.

  - Calculating calls for contributions and managing collections and pre-litigation.

  - Advising the sales teams on setting up contracts and their development over time.

  To carry out these tasks, you will also be the dedicated contact for the HR and financial correspondents of customer companies.

  By joining our teams, you will benefit from a training in our Tunis site, that is to say a complete tutoring about our activtiy and our tools as well as a proximity management system.

  Your job is not routine, you occupy a position with great versatility and prospects for development.

  Your position is a permanent contract and you benefit from all the social advantages granted to our teams: Free medical insurance for you and your family, Performance bonus up to 13,3% of your gross annual salary if your reach 100% of your objectives, free shuttle service to come to the office, bonus based on the company's results, lunch allowance, transport allowance…

  You are guaranteed the respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities, caregivers or pregnant employees.

  The job can be taken in the next few days (or weeks) depending on your availability

  YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITION

  You have a minimum of 2 years of experience in customer care... but your personality interests us as much.

  Your interpersonal skills and sense of service will enable you to integrate seamlessly into the team.

  Your open-mindedness, organisational skills, interest in figures and desire to work as part of a team are essential assets if you are to succeed in this role.

  You will be able to use the Office package (Word, Excel) and have knowledge of managing contributions, movements, collections and setting up new contracts.

  You have a good level of English and French - type C2,

  In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.

  HENNER PRESERVES ALL YOUR LIVES

  We know that you don't just have a professional life. Of course, it is essential to the balance and fulfillment of your life, but it must not encroach on your personal, family, social, cultural or sporting life. We know this and we take care of it.

  At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach applies to our teams as well. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral coverage, employee savings and employee shareholding). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).

  HENNERINT

• Conseiller Commercial F/H (Réf. HSP)

  France > Villeneuve D'Ascq

  Fixed term contract

  QUI SOMMES-NOUS ?

  Henner, groupe international et indépendant, développe et opère des solutions innovantes en assurances de personnes pour les particuliers, les professionnels et les entreprises. Leader en France sur le marché de l’assurance santé collective et spécialiste de la protection sociale (santé, prévoyance, retraite et garantie obsèques), le groupe Henner dispose également d’une expertise reconnue en épargne salariale et actionnariat salarié. Il conseille plus de 11 000 entreprises en France et à l’international et accompagne ses clients en direct ou via son réseau de courtiers partenaires.

  La richesse du Groupe :

  1 550 collaborateurs

  18 bureaux dans le monde

  Nos domaines d’expertise : santé, prévoyance, garanties obsèques, retraite et épargne salariale, actionnariat salarié, mobilité et avantages sociaux à l’international, services et réseaux médicaux

  Nous rejoindre, c’est intégrer une entreprise française et indépendante avec plus de 70 ans d’expérience, qui s’adapte et se réinvente tous les jours dans un secteur en pleine mutation.

  Alors si vous souhaitez mettre vos qualités et votre expérience au service de nos clients et bénéficiaires, postulez !

  DESCRIPTION DU POSTE :

  Nous recherchons un Conseiller Commercial F/H pour rejoindre notre centre de relation client et plus particulièrement notre équipe dédiée aux partenaires (Mutuelles, Assureurs, Instituts de prévoyance), située à Villeneuve-d'Ascq (59), dans le cadre d'un CDD.

  Sous le Responsable de service, vous intègrerez une équipe de 10 conseillers et les accompagnerez dans la prise de contacts téléphoniques avec les assurés (appels sortants / entrants) principalement pour la commercialisation de contrats de complémentaire santé en B TO B et B TO C.

  Tout au long de votre parcours, vous serez formés(es) aux outils Henner, aux bases de l’assurance et vous bénéficierez d’un accompagnement par des conseillers confirmés de l’équipe.

  VOS MISSIONS :

  En qualité de Conseiller Commercial, vous serez amenés(es) à travailler sur les thématiques suivantes :

  Gérer les demandes clients (souscription, modification de garanties, résiliation...) quel que soit le canal de communication utilisé (mail, téléphone, courrier).

  Assurer le devoir de conseil en renseignant le prospect/client sur l’offre la plus adaptée à ses besoins et son budget, émettre les devis, réaliser les relances commerciales.

  Assurer le suivi des dossiers (traitement du courrier, scan, archivage) en saisissant les informations détaillées dans l’outil dédié en temps réel et tenir informé régulièrement le client.

  Traiter les réclamations des clients et mettre en place les actions correctives nécessaires afin d'améliorer la satisfaction clients.

  Emissions d’appels sortants dans le cadre d’une campagne commerciale ou afin de relancer les prospects sur les devis en cours

  PROFIL RECHERCHE :

  Vous justifiez idéalement d’une expérience professionnelle d’un an minimum acquis dans un poste de chargé de clientèle ou conseiller client.

  Vous êtes dotés(es) d’un bon relationnel, et maitrisez l’expression orale et écrite (orthographe, syntaxe).

  Vous êtes rigoureux et organisé(e), ce qui vous permettra de gérer plusieurs tâches en parallèle.

  Vous avez l’esprit d’équipe et faites preuve d’autonomie dans les tâches qui vous sont confiées, ce qui vous permet de contribuer à la vie de l’équipe sur l’ensemble des sujets.

  Nous utilisons différents outils digitaux pour le suivi de notre comptabilité et limitons autant que possible les documents papiers, vous savez vous adapter sans soucis à plusieurs outils (Pack Office 365).

  HENNER PRESERVE TOUTES VOS VIES

  Nous savons que vous n’avez pas qu’une vie professionnelle. Certes, elle est essentielle dans l’équilibre et l’épanouissement de votre vie mais elle ne doit pas empiéter sur vos vies personnelle, familiale, sociale, culturelle ou sportive. Nous le savons et nous y veillons.

  Chez Henner, notre métier consiste à protéger la vie et la santé de 2,1 millions de personnes. Nous les protégeons comme s’ils étaient des membres de notre famille. Nous appelons cela le Caring et cette approche s’applique aussi à nos équipes. Et donc à vous que nous souhaitons recruter aujourd’hui pour renforcer nos équipes et rejoindre notre Groupe, leader français de l’assurance santé collective et spécialiste de la protection sociale (santé, prévoyance, retraite, garantie obsèques, épargne salariale et actionnariat salarié). Nous mettons à disposition de nos bénéficiaires le plus important réseau mondial de partenaires de santé (1,6 million de professionnels dans 196 pays).

  HENNERFR

• Client Services Manager W/M

  France > Neuilly

  Permanent contract

  YOUR POSITION AND LIFE AT HENNER

  Your position is based in Paris. We are recruiting within our entity 1 new Client Services Manager to meet our growth challenges.

  Reporting to the Operation site Manager, you will manage and support a team of 6 to 12 employees. You will be responsible for the quality of customer service in the field of international health insurance plans in a client-based organisation.

  You manage and supervise the activity of your team :

  You control and monitor activity reports (reports, deadlines, );

  You ensure the satisfaction of all your contacts (policyholders, partners, internal and external customers, etc.);

  You ensure that our quality process is respected in your team;

  You contribute to the improvement of processes (quality, efficiency, deadlines, etc.);

  You are in charge of your clients in your scope :

  You represent the company by preparing the meetings and the presentations;

  You manage the complaints;

  You work with our sales managers to improve client satisfaction;

  You work with our sales managers on tender process.

  You support your team on a daily basis:

  You recruit, integrate and support the development of all your employees in accordance with our "caring" values;

  You define and challenge collective and individual objectives;

  You detect talent and help your employees grow by listening to them, being close to them and understanding their training needs.

  By joining our teams, you will benefit from trainings in Paris, full support in our businesses and tools, and local management.

  Your position is a permanent contract and you benefit from all the social advantages granted to our teams: free healthcare insurance for you and your family, annual variable bonus if you achieve your objectives, quaterly profit-sharing bonus, and medical teleconsultation.

  You are guaranteed to respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities, pregnant employees or employees who have a child under 8 years old.

  The job can be taken in the next few days (or weeks) depending on your availability.

  YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITION

  You have a previous successful experience in improving customer journey, client service or similar job roles. A degree in insurance or management will be a plus... but your personality interests us just as much.

  You are able to work well in a self-directed, fast paced environment and you use initiative. You are familiar with administration software, KPI’s. You are methodical and demonstrate rigor, organization and reactivity on a daily basis. You are concerned with achieving the objectives set: processing quality, volumes, deadlines. You are enjoy working within a team.

  You must be bilingual in English and in French in order to carry out your missions.

  In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.

  HENNER PRESERVES ALL YOUR LIVES

  We know that you don't just have a professional life. Of course, it is essential to the balance and fulfillment of your life, but it must not encroach on your personal, family, social, cultural or sporting life. We know this and we take care of it.

  At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach applies to our teams as well. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral coverage, employee savings and employee shareholding). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).

  HENNERINT