YOUR JOB AND YOUR LIFE AT HENNERWithin our Healthcare Operations Department, we are recruiting a Management Unit Manager. Your position, on a permanent contract, is based in Villeneuve d'Ascq.Reporting to the head of the management center, you will be part of a team of 8 managers. You will be in charge of a multi-skilled team of around twenty people, responsible for managing customer relations (telephone and e-mail) and back office activities (reimbursements, membership, etc.). You will be responsible for the smooth running of all processes within your management unit, as well as for the partner relationships entrusted to you. You will work closely with the management and sales teams, and with all the partner's stakeholders, to achieve objectives and improve practices.This position requires strong managerial and collaborative skills, as well as a strong customer culture.Your daily life as a Management Unit Manager at Henner :Manage and develop your team- Recruit, integrate and support your team's skills development in line with our "Caring" values.- Detect talent and help your colleagues grow by listening to them, working closely with them and analyzing their training needs.- Lead and maintain team dynamics (meetings, challenges, workshops, social events, etc.)Manage performance - You define and implement your roadmap to achieve your objectives.- You are responsible for the operational management of your activity: monitoring and coordination of performance indicators, organization of activity, team sizing, etc.- You put forward your ideas for improving our management processes (quality, efficiency, deadlines, etc.). Guarantee customer and partner satisfaction- You are responsible for implementing the partner management agreement (indicators, processes, etc.).- You take part in activity monitoring and steering committees with our partner's teams, with whom you collaborate actively. - You are responsible for the quality of Customer Relations and for promoting the Customer culture within your team and on site.Participate in group projects- You will translate site and Group objectives into operational action plans, supporting them and giving them meaning to your team.- You support ongoing transformations and projects- You collaborate and optimize practices within the management team (8 managers, 25 local coordinators).- You recommend changes as part of a continuous improvement process.When you join our team, you'll be joining a site whose richness lies in the diversity of its customers and activities, and the versatility of its teams, in a working environment where performance goes hand in hand with trust. You can count on a strong dynamic of mutual support and knowledge sharing within the management team.You'll enjoy all the fringe benefits granted to our teams: 13th month, vacation bonus, variable bonus, profit-sharing bonus, company savings plan and pension scheme with an attractive employer matching contribution, childcare bonus, luncheon vouchers, medical teleconsultation, 12 RTT per year in addition to your paid vacations, 100% coverage of the basic complementary health plan.You're guaranteed a healthy work/life balance thanks to our company agreements and a flexible work organization that allows you to telework up to 2 days a week, or even 3 days for disabled people, family carers or pregnant employees.YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITIONYou have a minimum of 2 years' higher education and necessarily 1st successful experience in team management, with or without insurance experience... it's above all your personality and career path that interest us.You are a natural leader who knows how to get your team on board and give meaning to their actions.You have a good analytical mind, you make proposals and you are committed to continuous improvement.You enjoy customer relations and are keen to master the technical aspects of our business.You are an exemplary manager, dynamic by nature and enthusiastic about your work. HENNER PRESERVES ALL YOUR LIVESWe know you don't just have a professional life. Of course, it's essential to the balance and fulfillment of your life, but it mustn't encroach on your personal, family, social, cultural or sporting lives. We know this, and we take care of it.At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our own family. We call it Caring, and this approach also applies to our teams. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral cover, employee savings and employee share ownership). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).HENNERGES
YOUR JOB AND LIFE AT HENNERYour position is based in Tunis. Within our Fraud Department, we are recruiting a Fraud Analyst F/H to meet our growth challenges.Reporting to the Fraud Department, as a Fraud Analyst F/H you will be involved in the following activities:- Monitor fraud activity via internal tools and investigate cases of suspected fraud and abuse for assigned customers before and after payment in close liaison with the medical team, management and network.- Prepare formal and detailed reports for management and/or customers.- Check that managers apply fraud procedures correctly (training on procedures in place, including reminders; awareness-raising emails).- Contribute to activity monitoring through reporting- Contribute to improving processes and raising fraud awareness- Analyze alerts received from the finance department concerning suspicious transactions- Participate in data mining analysesYOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITIONYou have at least 2 years' experience in the fraud sector or a similar field. ...but we're just as interested in your personality.You have good written communication skillsYou have excellent organizational and interpersonal skills, you think critically and are able to plan and prioritize assignments.You are fluent in English and have a solid knowledge of Microsoft Excel. Your ability to handle sensitive or confidential information is essential. You are able to work with a minimum of supervision on several projects.In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.HENNER PRESERVES ALL YOUR LIVESWe know you don't just have a professional life. Of course, it's essential to the balance and fulfillment of your life, but it mustn't encroach on your personal, family, social, cultural or sporting lives. We know this, and we take care of it.At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our own family. We call it Caring, and this approach also applies to our teams. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral cover, employee savings and employee share ownership). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).HENNERINT
VOTRE POSTE ET VOTRE VIE CHEZ HENNERAu sein de notre Direction des Services Informatiques (DSI), l’équipe Service Delivery Management recherche son futur stagiaire Business Analyst SDM pour une durée de 6 mois.Tu rejoindras une équipe dynamique et chaleureuse au siège social situé à Neuilly-sur-Seine (92). Dans le cadre de ce stage, tu seras associé(e) aux activités suivantes :Contribuer à résoudre les défis opérationnels pour nos partenaires.Être le lien privilégié entre nos équipes et nos précieux clients internes, assurant une communication fluide.Plonger dans l'action en intervenant sur les incidents opérationnels, assurant la gestion de bout en bout.Participer activement à l'évolution de nos partenaires en recueillant, priorisant et en suivant leurs demandes.Être le bras droit des équipes de dev pour résoudre les défis techniques.Faciliter la collaboration entre les équipes métiers et techniques pour garantir l'excellence opérationnelle de notre système.Collaborer avec une variété d'interlocuteurs, enrichissant ton expérience transversale.VOS QUALITÉS HUMAINES ET PROFESSIONNELLES POUR CE POSTEVous préparez un Master Ingénierie en école ou université.Vous êtes dynamique, motivéet curieux. Vous êtes reconnu pour vos qualités de bon communiquant, vous aimez le contact humain et travailler en équipe.Vous recherchez un stage de fin d’année 6 mois et vous disposez d’un bon niveau d’anglais.Bref, vous êtes quelqu’un sur qui on peut compter et qui aime aussi pouvoir compter sur un environnement de travail respectueux et solidaire.HENNER PRESERVE TOUTES VOS VIESNous savons que vous n’avez pas qu’une vie professionnelle. Certes, elle est essentielle dans l’équilibre et l’épanouissement de votre vie mais elle ne doit pas empiéter sur vos vies personnelle, familiale, sociale, culturelle ou sportive. Nous le savons et nous y veillons.Chez Henner, notre métier consiste à protéger la vie et la santé de 2,1 millions de personnes. Nous les protégeons comme s’ils étaient des membres de notre famille. Nous appelons cela le Caring et cette approche s’applique aussi à nos équipes. Et donc à vous que nous souhaitons recruter aujourd’hui pour renforcer nos équipes et rejoindre notre Groupe, leader français de l’assurance santé collective et spécialiste de la protection sociale (santé, prévoyance, retraite, garantie obsèques, épargne salariale et actionnariat salarié). Nous mettons à disposition de nos bénéficiaires le plus important réseau mondial de partenaires de santé (1,6 million de professionnels dans 196 pays).HENNERALT
YOUR JOB AND YOUR LIFE AT HENNERYour position is based in Villeneuve d'Ascq. Within our management centre, we are recruiting new Health Expenses Managers F/H to meet our growth challenges.Because, at Henner, we're here to provide practical solutions but also to anticipate the needs of our policyholders in order to make their lives easier:You will be the main point of contact for our beneficiaries and healthcare professionals, mainly by telephone and email:- You provide day-to-day support throughout the care process,- You will provide them with information about their policy cover, reimbursements and all aspects of their policy (subscriptions, amendments, cancellations, premiums, etc.).- you actively contribute to their satisfaction through the quality of your response, and the efficiency of your processing contributes to the achievement of our site's performance indicators.Please note that this role does not involve prospecting or sales.You will be responsible for administrative management in accordance with internal procedures:- managing the life of the contract: registering and cancelling contracts, collecting contributions,- management of healthcare benefits: entering reimbursements, producing estimates, issuing reimbursements, etc.- management of updates and changes to files (contract, address, bank details, etc.).When you join our teams, you'll receive training on our management site and full support in our businesses and tools. You'll be working in a non-routine job, with a high degree of versatility and scope for development.Are you new to insurance or management?Our in-house training team will be there to support you from the moment you join. You'll be able to count on a strong dynamic of mutual support and knowledge-sharing within your team, and you'll benefit from local management who will be attentive to your progress throughout your career at Henner.You could start work in the next few days (or weeks), depending on your availability.You will benefit from all the social advantages granted to our teams: 13th month, holiday bonus, variable bonus of up to 5% of your gross annual salary if you achieve your objectives, profit-sharing bonus, company savings and retirement plan with an attractive employer contribution, childcare bonus, luncheon vouchers, medical teleconsultation, 12 working time reduction per year in addition to your paid holidays, 100% cover of the basic Mutuelle scheme.You are guaranteed a work/life balance thanks to our company agreements and a flexible work organisation that allows you to telework up to 2 days a week, or even 3 days for people with disabilities, carers or pregnant employees.YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITIONPreferably, you have a 2-year higher education qualification, with or without insurance experience... but we're just as interested in your personality.You enjoy teamwork and have excellent interpersonal skills. You're a good listener and have a good sense of customer service. You're methodical and demonstrate rigour, organisation and responsiveness on a daily basis. You are dynamic and enthusiastic about your work. You are keen to achieve the targets set: processing quality, volumes, deadlines.In short, you're someone who can be relied on and who also likes to be able to count on a respectful and supportive working environment.HENNER PRESERVES ALL YOUR LIVESWe know that you don't just have a professional life. Of course, it is essential to the balance and fulfilment of your life, but it must not encroach on your personal, family, social, cultural or sporting life. We know this, and we make sure it doesn't.At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call this Caring, and this approach also applies to our teams. And therefore to you, whom we are recruiting today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral cover, employee savings and employee share ownership). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).HENNERGES
YOUR JOB AND LIFE AT HENNERYour position is based in Neuilly sur Seine (92). Within our General Accounting team (10 employees), we are recruiting an Accounting Controller to join our Reporting department. Reporting to the Deputy General Accounting Manager, your main tasks will be as follows:- Carry out analyses and controls for monthly or annual closings: expenses and estimates of costs to be provisioned, valuation of provisions in liaison with management control and other internal departments, entry of closing entries (FNP, CCA, PCA, Stock, etc.) ;- - Manage financial statements (parent company, notes, monthly and quarterly reporting);- - Carry out accounts justification work for the annual balance sheet and statutory auditors;- - Carry out valuation and tax and parafiscal declarations: VAT, DSN, IS, CFE, DAS2, TVS, IFU, tax package, taxes and corporate account booklets.YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITIONYou have a minimum of 2 years' higher education in accounting, control or auditing, and initial experience in an accounting firm or accounting department. You are familiar with the main operations involved in closing monthly or annual accounts. Knowledge of SAGE X3 would be a plus. Rigorous and organized, you are recognized for your analytical and interpersonal skills.In short, you're someone who can be counted on, and who also likes to be able to count on a respectful and supportive working environment.HENNER PRESERVES ALL YOUR LIVESWe know that you don't just have a professional life. Of course, it's essential to the balance and fulfillment of your life, but it mustn't encroach on your personal, family, social, cultural or sporting lives. We know this, and we take care of it.At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach also applies to our teams. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral cover, employee savings and employee share ownership). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).HENNERFR
YOUR JOB AND LIFE AT HENNERYour position is based in Villeneuve d'Ascq. We are looking for a Sales Advisor F/H to join our sales center in Villeneuve Ascq. Reporting to the Department Manager, you will join a team of 10 advisors and support them in making telephone contacts with policyholders (outgoing/incoming calls), mainly for the marketing of B-to-B and B-to-C supplementary health insurance contracts.Throughout your career, you'll receive training in Henner tools and insurance basics, and you'll be supported by experienced team members.In this capacity, your missions are as follows:As a Sales Advisor, you will work on the following topics:- Managing customer requests (subscriptions, changes to cover, cancellations, etc.), regardless of the communication channel used (e-mail, telephone, post).- Provide advice by informing prospects/customers of the offer best suited to their needs and budget, issue quotations and carry out sales follow-ups.- Ensure file follow-up (mail processing, scanning, archiving) by entering detailed information into the dedicated tool in real time, and keep the customer regularly informed.- Handle customer complaints and implement corrective actions to improve customer satisfaction.- Outgoing calls as part of a sales campaign or to follow up prospects on current quotationsYOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITIONIdeally, you will have at least one year's professional experience in an account manager or customer advisor role.You have good interpersonal skills, and master oral and written expression (spelling, syntax).You are rigorous and organized, enabling you to manage several tasks at the same time.You're a team player, and you're autonomous in the tasks assigned to you, enabling you to contribute to the life of the team on all subjects.We use various digital tools to keep track of our accounting and limit paper documents as much as possible, you know how to adapt to several tools (Pack Office 365) without worries.You are someone who can be counted on and who also likes to be able to count on a respectful and supportive working environment.HENNER PRESERVES ALL YOUR LIVESWe know you don't just have a professional life. Of course, it's essential to the balance and fulfillment of your life, but it mustn't encroach on your personal, family, social, cultural or sporting lives. We know this, and we take care of it.At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our own family. We call it Caring, and this approach also applies to our teams. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral cover, employee savings and employee share ownership). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).HENNERFR
YOUR JOB AND LIFE AT HENNERYour position is based in Nantes. Within our management center, we are recruiting new provident managers to meet our growth challenges.Because, at Henner, we're here to provide concrete answers, but also to anticipate our policyholders' needs and make their lives easier.As a member of the Prévoyance team within our Operations Department, you will be responsible for administrative management in accordance with internal procedures:- claims management (incapacity, disability, daily benefits, death), from initiation to settlement. - file preparation (analysis of supporting documents and guarantees, reminders for missing documents), - monitoring payments.- Receiving telephone calls to advise our policyholders and customers (HR contacts) on file follow-up and management.- Management of contract life: registration and cancellation of contracts, collection of premiums, etc.Please note: there is no prospecting or selling involved in your role.When you join our teams, you'll receive training on our management site, and full support in our business and tools. Your job is not a routine one, and you'll be working in a highly versatile position with scope for development.Are you new to the insurance or management professions?Our in-house training team will be there to support you from the moment you join us. You'll be able to count on a strong dynamic of mutual support and knowledge sharing within your team, and you'll benefit from a close-knit management team, attentive to your progress throughout your career at Henner.You could start work in the next few days (or weeks), depending on your availability.You will benefit from all the social advantages granted to our teams: 13th month, vacation bonus, variable bonus, profit-sharing bonus, company savings and retirement plan with an attractive employer contribution, childcare bonus, luncheon vouchers, medical teleconsultation, 12 RTT per year in addition to your paid vacations, 100% cover of the basic Mutuelle plan.You are guaranteed to respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telework up to 2 days a week, or even 3 days for people with disabilities, caregivers or pregnant employees.YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITIONYou have previous experience in a similar position, ideally in the field of group benefits. But we're also open to beginners, because we're just as interested in your personality.You enjoy teamwork and have excellent interpersonal skills. You're a good listener and you have a sense of customer service. You are methodical, rigorous, organized and responsive on a daily basis. You are at ease with figures and office automation tools.You are dynamic and enthusiastic about your work. You are keen to achieve the objectives set: processing quality, volumes, deadlines.In short, you're someone who can be counted on, and who also likes to be able to count on a respectful and supportive working environment.HENNER PRESERVES ALL YOUR LIVESWe know that you don't just have a professional life. Of course, it's essential to the balance and fulfillment of your life, but it mustn't encroach on your personal, family, social, cultural or sporting lives. We know this, and we take care of it.At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach also applies to our teams. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral cover, employee savings and employee share ownership). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).HENNERGES
YOUR POSITION AND YOUR LIFE AT HENNERYour position is based in Tunis. Within our management center, we are recruiting a bilingual English/French Client Service officer W/M to meet our growth challenges; You are the privileged contact of our beneficiaries, you will advise them and accompany them whatever channel they choose: telephone, email or mail and you will manage the payments of their benefits, You actively contribute to their satisfaction through the quality of the response provided, the quality of processing and your contribution to the achievement of our site's performance indicators. In this capacity, your missions are as follows:Carrying out the administrative managementManagement of the contract : registration and cancellation of contracts, collection of contributions.Management of health benefits: recording of reimbursements, preparation of estimates, issuing of reimbursements, etc. in accordance with internal procedures;Management of updates and modifications to files (contract, address, bank details, etc.).Managing customer relations:Providing information to policyholders on their contract coverage, reimbursements and all aspects related to the life of the contract (subscription, amendments, cancellations, contributions, etc.);Advising them and answer all their requests as well as those of health professionals.Your job will not be routine, you will have a role with great versatility and prospects for your development.By joining our teams, you will benefit from a training in our Tunis site, that is to say a complete tutoring about our activtiy and our tools as well as a proximity management system.Your job is not routine, you occupy a position with great versatility and prospects for development.Your position is a permanent contract and you benefit from all the social advantages granted to our teams: Free medical insurance for you and your family, Performance bonus up to 13,3% of your gross annual salary if your reach 100% of your objectives, free shuttle service to come to the office, bonus based on the company's results, lunch allowance, transport allowance…You are guaranteed the respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities, caregivers or pregnant employees.The job can be taken in the next few days (or weeks) depending on your availabilityYOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITIONYou have a minimum of 2 years of experience in customer care... but your personality interests us as much.You appreciate teamwork and you have excellent interpersonal skills. You are a good listener and you have a sense of customer service. You are methodical and demonstrate rigor, organization and reactivity on a daily basis. You are dynamic and enthusiastic in your work. You are concerned with achieving the objectives set: processing quality, volumes, deadlines.You have a good level of English and French - type C2,In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.HENNER PRESERVES ALL YOUR LIVESWe know that you don't just have a professional life. Of course, it is essential to the balance and fulfillment of your life, but it must not encroach on your personal, family, social, cultural or sporting life. We know this and we take care of it.At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach applies to our teams as well. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral coverage, employee savings and employee shareholding). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).HENNERINT
YOUR POSITION AND LIFE AT HENNERYour position is based in Lisbon. We are recruiting within our entity 4 new Client Services Officers to meet our growth challenges.You are the privileged contact of our insureds :- You will advise and assist them whatever channel they choose: telephone, e-mail or mail and you will manage the payment of their benefits,- You actively contribute to their satisfaction through the quality of the response provided, the quality of processing and your contribution to the achievement of our site's performance indicators.You manage calls from our beneficiaries and health professionals :- You inform and advise our clients on the coverage they have taken out,- You accompany them on a daily basis in their care.You carry out the administrative management :- management of the contract life: registration and cancellation of contracts, collection of contributions,- management of health benefits: recording of reimbursements, preparation of estimates, issuing of reimbursements, etc. in accordance with internal procedures,- management of updates and modifications to files (contract, address, bank details, etc.).You manage customer relations :- You will provide information to policyholders on their contract coverage, reimbursements and all aspects related to the life of the contract (subscription, amendments, cancellations, contributions, etc.), mainly by telephone and/or e-mail,- You advise them and answer all their requests as well as those of health professionals.There is no prospecting or selling involved in your job. By joining our teams, you will benefit from training in Lisbon, full support in our businesses and tools, and local management.Your job is not routine, you occupy a position with great versatility and prospects for development.YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITIONYou have a bachelor's degree, with or without experience in insurance... but your personality interests us just as much.You appreciate teamwork and you have excellent interpersonal skills. You are a good listener and you have a sense of customer service. You are dynamic and enthusiastic in your work.You are methodical and demonstrate rigor, organization and reactivity on a daily basis. You are concerned with achieving the objectives set: processing quality, volumes, deadlines.You must be bilingual in English and French in order to carry out your missions. In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.HENNERINT
YOUR POSITION AND LIFE AT HENNERYour position is based in Neuilly. We are recruiting within our entity 2 new Client Services Officer to meet our growth challenges. You are the privileged contact of our insureds :- You will advise and assist them whatever channel they choose: telephone, e-mail or mail and you will manage the payment of their benefits,- You actively contribute to their satisfaction through the quality of the response provided, the quality of processing and your contribution to the achievement of our site's performance indicators. You manage calls from our beneficiaries and health professionals :- You inform and advise our clients on the coverage they have taken out,- You accompany them on a daily basis in their care.You carry out the administrative management :- management of the contract life: registration and cancellation of contracts, collection of contributions,- management of health benefits: recording of reimbursements, preparation of estimates, issuing of reimbursements, etc. in accordance with internal procedures,- management of updates and modifications to files (contract, address, bank details, etc.). You manage customer relations :- You will provide information to policyholders on their contract coverage, reimbursements and all aspects related to the life of the contract (subscription, amendments, cancellations, contributions, etc.), mainly by telephone and/or e-mail,- You advise them and answer all their requests as well as those of health professionals. There is no prospecting or selling involved in your job. YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITION You have a bachelor's degree, with or without experience in insurance... but your personality interests us just as much. You appreciate teamwork and you have excellent interpersonal skills. You are a good listener and you have a sense of customer service. You are dynamic and enthusiastic in your work.You are methodical and demonstrate rigor, organization and reactivity on a daily basis. You are concerned with achieving the objectives set: processing quality, volumes, deadlines.You must be bilingual in English and French in order to carry out your missions. In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.
HENNER GROUPHenner is an international and independent group that designs and manages innovative personal insurance solutions for individuals, professionals, and businesses. We have 1,650 employees spread across 20 countries worldwide. Every day, we support 15,000 corporate clients and 2.1 million beneficiaries.YOUR MISSIONSOur Support Department is currently seeking a «Data Analyst intern(F/M)» for a duration of 6 months to join our Management Unit.The Information Services Department encompasses activities aimed at transforming and digitizing all information systems within the Henner Group. We steer the roadmap, ensuring alignment with the Group's strategic objectives, business goals, and industry requirements.You will become a part of a dynamic team located in our offices in Tunis at Immeuble le Tanit du Lac, Rue du Lac Windemere, Tunis 1053.During this internship, you will be involved in the following activities:Conduct analyses and studies to enhance the management of client accounts (analysis of consumption/affiliates' pathology, validation of consistency between costs incurred and services provided, monitoring the scope of coverage based on the policy subscribed by the insured and the chosen provider), and disseminate generated information to relevant stakeholders.Monitor key performance indicators to optimize recommendations and implement necessary actions.Track implemented preventive actions.Formalize and update dashboards and reports necessary for monitoring the unit's activity.Ensure the quality and integrity of data by conducting regular coherence checks.Enrich the knowledge base of medical data to:Quantify the financial medical risk associated with insurance contract subscription.Determine any additional examinations necessary for a proper understanding of the insured's current and potential health.Determine the cost of the insurance contract (as a percentage of the standard base), potentially excluding risks that would imbalance the contract.Provide advisory support to internal teams.If you are motivated to contribute to our team and gain valuable experience, we encourage you to apply for this internship opportunity.WHAT IS AN INTERNSHIP AT HENNER?An international and multicultural work environmentA professional but above all friendly and caring work environmentFree access to an e-learning platform with a large choice of training coursesAn experience that will allow you to refine your professional projectThe possibility of obtaining a permanent contract at the end of the internshipThe opportunity to become a company ambassador and promote the Henner Group within your school.A paid internship with full exemption from social security contributionsFree shuttles for your home-to-office commutingYOUR PROFILEYou are currently a student in computer science, management, statistics, or data mining. You possess excellent verbal communication and good writing skills. Independent and meticulous, you enjoy working in a team, demonstrate listening skills, and have a strong analytical and synthesis mindset.Proficient in the Microsoft Office suite (Excel, PowerPoint) and SAS, you have a well-developed customer service orientation. You are bilingual in English and/or French.HENNERINT
HENNER GROUPHenner is an international and independent group that designs and manages innovative personal insurance solutions for individuals, professionals, and businesses. We have 1,650 employees operating in 20 countries worldwide. Every day, we support 15,000 corporate clients and 2.1 million beneficiaries.YOUR MISSIONSOur Operations Department is looking for a 6-month intern to join a Management Unit as a Client Service Officer W/M.The Operations Department covers all the activities of underwriting, drafting and current management of our clients' contracts. The Group's fully integrated organization allows for the global management of the technical and administrative management of contracts as well as a personalized relationship and a high level of responsiveness.Reporting to the Management Unit Manager, you will join a dynamic team at the Tunis office: Immeuble le Tanit du Lac, Rue du Lac Windemere.Within the framework of this internship, you will be associated with the following activities:You carry out the administrative management: Claim management of health benefits: processing reimbursements Cost estimate analysis and approval issuanceContract management: registration, updates and modifications. You manage the customer relationship:Provide support, clarification and instructions to policyholders, by both e-mail and phone, with respect to their contracts, reimbursements and any applicable processesYou advise them and answer all their requests as well as those of health care providers.There is no commercial prospecting or selling as part of your job.WHAT IS AN INTERNSHIP AT HENNER?An international and multicultural work environmentA professional but above all friendly and caring work environmentFree access to an e-learning platform with a large choice of training coursesAn experience that will allow you to refine your professional projectThe possibility of obtaining a permanent contract at the end of the internshipThe opportunity to become a company ambassador and promote the Henner Group within your school.A paid internship with full exemption from social security contributionsFree shuttles for your home-to-office commutingBy joining our teams, you will benefit from internal training, full support for our business and tools, and local support.Your internship will be paid and may lead to a permanent contract.YOUR PROFILEYou are a student in a language school, in business or in health management. You have perfect elocution and good writing skills. Autonomous, rigorous, you like to work in a team, you are a good listener, and you have a good sense of analysis and synthesis.You are at ease with the telephone, calm, diplomatic and have a strong sense of customer service. You are bilingual English and/or French.HENNERINT
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