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THE POSITIONOur operations Department in Tunisia is recruiting on a permanent contract, new Client Services Officers fluent in English and French.In this role, you will advise and assist our clients with their inquiries via phone and emailand you will manage the payments of their benefits, you actively contribute to their satisfaction.More specifically, you will be responsible for the following tasks: 1. Customer RelationshipHandle customer inquiries and provide advice regarding their health insurance contracts, coverage, reimbursements, and all aspects of their contract life (subscription, amendments, cancellations, premiums, etc.). 2.Administrative ManagementContracts: registration and cancellation, premium collection. Health services: enter reimbursements, create quotes, issue coverage approvals... in accordance with internal procedures. Client files: update and modify customer records (contract details, address, bank account information, etc.). 3.Customer SatisfactionContribute to customer satisfaction through the quality of your responses, the efficiency of your work, and your contribution to achieving performance indicators. There will be no sales or prospecting involved in this role. By joining our team, you will benefit from a strong spirit of collaboration and knowledge sharing. You will also receive internal training and ongoing support. Our employees enjoy various social benefits, including quarterly bonuses, annual bonuses, meal and transport allowances, free health insurance for you and your family, and more. We also ensure work-life balance through our company agreements and flexible working arrangements: variable hours and remote work. THE IDEAL CANDIDATEYou have a minimum of 2 years of experience in customer care... but your personality interests us as much.We are looking for enthusiastic and versatile Client Services Officers who can provide high-quality service while enhancing the customer experience. The ideal candidate will be able to understand our clients' needs, handle diverse situations, and work well both independently and as part of a team. We are seeking candidates who are bilingual in English and French. Do you recognize yourself in this profile? Then apply now to join our fast-track recruitment process, which consists of two steps: a phone interview with HR followed by an interview with the Customer Relationship Manager. We look forward to meeting you!HENNER PRESERVES ALL YOUR LIVESHenner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries. Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support. HENNERINT

LE POSTENotre Direction Commerciale recherche son futur Conseiller Commercial F/H en CDI. Notre équipe Henner Solutions Partenariats (HSP) est l'activité du Groupe dédiée à la conception des produits de santé et de prévoyance tant sur le marché individuel que collectif. Elle se positionne également en marque blanche pour la gestion et le développement des portefeuilles santé et prévoyance de nos partenaires.En étroite collaboration avec le Responsable du service, vous intègrerez une équipe ambitieuse et chaleureuse composée de 10 conseillers commerciaux sur notre site de Villeneuve d’Ascq (59). Dans le cadre de cette opportunité professionnelle, vous serez en charge d’établir des contacts téléphoniques avec nos assurés (appels entrants/sortants) afin de commercialiser des contrats de complémentaire santé en B2B et B2C.Si vous acceptez de nous rejoindre, vos principales missions seront :Gérer les demandes de nos clients (souscription, modification de garanties, résiliation) via différents canaux de communication (mail, téléphone, courrier).Assurer le devoir de conseil en proposant au prospect/client l’offre la plus adaptée à ses besoins et à son budget, émettre les devis et effectuer les relances commerciales.Suivre les dossiers clients (traitement du courrier, scan, archivage) en saisissant les informations dans notre outil dédié.Traiter les réclamations et mettre en place les actions correctives nécessaires pour améliorer la satisfaction des clients.Effectuer des appels sortants dans le cadre de campagnes commerciales ou pour relancer des prospects sur des devis en cours.PROFIL RECHERCHEVous êtes reconnu pour votre rigueur, votre réactivité et votre capacité d'organisation.Votre aisance relationnelle et votre esprit d’équipe seront autant d'atouts pour réussir dans cette prise de poste. Vous êtes à l’aise avec les outils digitaux (Pack Office 365) et vous vous adaptez facilement aux nouveaux outils numériques.Vous disposez d’une bonne maîtrise de langue Française à l’écrit (orthographe & syntaxe) comme à l’oral. POURQUOI NOUS REJOINDRE ?En rejoignant notre équipe, vous intégrez un collectif engagé : la bienveillance est le fondement de toutes nos relations.Vous pourrez compter sur une forte dynamique d'entraide et de partage de connaissances afin de développer votre potentiel. Vous serez formé(e) à nos outils ainsi qu’aux bases de l’assurance. Que vous soyez ou non issu du monde assurantiel, chez Henner nous vous proposerons un parcours qui vous ressemble, tout en étant accompagné en proximité. Vous bénéficierez de tous les avantages sociaux accordés à nos équipes : 13e mois, primes vacances, plan d'épargne entreprise et retraite avec un abondement employeur attractif, prime de participation, remboursement des transports à 75%, mutuelle familiale ou individuelle prise en charge à 100% par Henner … Mais également de 12 RTT par an en complément de vos congés payés et des tickets restaurant. Votre rémunération sera composée d’une partie fixe et d’une partie variable comprenant une prime annuelle d’objectifs de 10% de votre salaire annuel brut.Vous aurez la garantie d'un respect de l'équilibre vie professionnelle/vie personnelle grâce à nos accords d'entreprise et une organisation de travail flexible qui permet d'effectuer jusqu'à 2 jours de télétravail par semaine voire 3 jours pour les personnes en situation d'handicap, les proches aidants ou les salariées enceintes.LE GROUPE HENNER Henner, groupe international et indépendant, crée, gère et commercialise des solutions innovantes en assurances de personnes. Nous sommes 1 850 collaborateurs présents dans 15 pays dans le monde. Nous accompagnons chaque jour 64 000 entreprises clientes et 2,3 millions de bénéficiaires. Notre expertise de la protection sociale se résume en un mot : le Caring. Le Caring c'est bien plus qu’une idée. C’est une promesse que Henner fait à ses clients et à ses partenaires d’exercer ses métiers de conseil en protection sociale, de courtage et de gestion avec le souci permanent de porter une attention particulière à la qualité de son accompagnement. HENNERFR

THE POSITIONThis position is based in Lisbon. Within our Medical Department, we are recruiting our future Medical Coordinator Assistant to support our continued growth.As a Medical Coordinator Assistant, you will handle a range of administrative tasks, including:Applying administrative proceduresCreating files in the Medcase toolManaging existing filesAlerting the line manager to any anomalies or sensitive casesYou will also manage the prevention plan:Centralizing client requests to organize health check-upsProposing suitable service providersCollecting medical information from healthcare providersManaging appointment scheduling for your international scopeBy joining our team, you will receive full training at our Lisbon site, ongoing support in mastering our tools and processes, and enjoy close, supportive management. This is a versatile role with strong development potential.ABOUT THE JOBThis is a permanent contract offering all the social benefits provided to our teams: free health insurance for you and your family, a performance-based annual bonus, quarterly bonuses depending on company results, and access to telemedicine services. Your work-life balance is respected through our company agreements and flexible work organization, which allows up to 2 days of telework per week (up to 3 days for employees with disabilities, caregivers, or pregnant women).The position can be started in the coming days or weeks, depending on your availability.YOUR PROFILEYou hold a Bachelor's degree, with or without experience in the insurance sector — your personality is just as important to us. You have experience in a multinational environment, with strong communication and teamwork skills, as well as the ability to negotiate effectively.You are service-oriented, detail-focused, and possess excellent interpersonal skills.You are dynamic, organized, proactive, friendly, and patient.You work well under pressure and are comfortable meeting deadlines. You are fluent in both French and English.In short, you're someone we can rely on — and who values working in a respectful and supportive environment.HENNER PRESERVES ALL YOUR LIVESHenner is an international and independent group that designs, manages, and markets innovative solutions in personal insurance. With 1,850 employees across 15 countries, we support 64,000 client companies and 2.3 million beneficiaries worldwide.Our expertise in social protection can be summed up in one word: Caring. Caring is more than just a concept — it’s a promise Henner makes to clients and partners: to deliver expert consulting, brokerage, and administrative services in social protection, with constant attention to care and service quality.HENNERINT

VOTRE POSTE ET VOTRE VIE CHEZ HENNERVotre poste est basé à Neuilly Sur Seine. Au sein de la Direction des Opérations France et Internationale, rattaché au Responsable du Pilotage des Activités, nous recrutons un(e) Chargé(e) de Reporting qui rejoindra notre Département Pilotage Opérations pour renforcer notre équipe. A ce titre vous serez associé aux activités suivantes :En tant que Chargé(e) de Reporting, vous aurez pour mission d’assurer le suivi et l’analyse des données pour aider à la prise de décision. Vous serez en charge de :Mettre à jour des tableaux de bord, des reportings, et des tables de correspondancesFaire évoluer ces outils en fonctions des besoins métiers.Collecter, analyser et interpréter les données pour produire des indicateurs de performance.Assurer la fiabilité et la cohérence des données utilisées.Concevoir, automatiser, mettre en place des outils de suivi via Excel et des Macro VBADélivrer des extractions via l’outil SAS pour les différentes équipes métiersPréparer des Reporting Client sur Power Point.VOS QUALITÉS HUMAINES ET PROFESSIONNELLES POUR CE POSTEVous avez un bac +2, avec ou sans expérience en assurance… mais votre personnalité nous intéresse tout autant.Dynamique et curieux, vous avez des capacités d’anticipation, de priorisation et d’organisation.Excel n’a plus de secret pour vous !Des notions de Programmation VBA / SQL ou autre, sont attendus sur le posteLa connaissance du secteur de l’Assurance de personnes ainsi que la maitrise de l’Anglais sont des plus.Bref, vous êtes quelqu’un sur qui on peut compter et qui aime aussi pouvoir compter sur un environnement de travail respectueux et solidaire. HENNER PRESERVE TOUTES VOS VIES Nous savons que vous n’avez pas qu’une vie professionnelle. Certes, elle est essentielle dans l’équilibre et l’épanouissement de votre vie mais elle ne doit pas empiéter sur vos vies personnelle, familiale, sociale, culturelle ou sportive. Nous le savons et nous y veillons.Chez Henner, notre métier consiste à protéger la vie et la santé de 2,1 millions de personnes. Nous les protégeons comme s’ils étaient des membres de notre famille. Nous appelons cela le Caring et cette approche s’applique aussi à nos équipes. Et donc à vous que nous souhaitons recruter aujourd’hui pour renforcer nos équipes et rejoindre notre Groupe, leader français de l’assurance santé collective et spécialiste de la protection sociale (santé, prévoyance, retraite, garantie obsèques, épargne salariale et actionnariat salarié). Nous mettons à disposition de nos bénéficiaires le plus important réseau mondial de partenaires de santé (1,6 million de professionnels dans 196 pays).HENNERFR

YOUR POSITIONOur Finance Department is seeking its future Financial Transaction Officer (W/M) on a permanent contract.The teams within the Finance Department support the strategic and financial development of the Group by securing and managing the budget.The Financial Transaction Officer (W/M) will be responsible for monitoring financial flows related to brokers, particularly regarding introducer commissions.Reporting to the Head of the Broker Division, your main responsibilities will include:Managing broker portfoliosHandling monthly closings within set deadlines(Processing broker payments, sending supporting documents, setting up new introducers in the accounting software, generating accounting entries and importing them)Account reconciliation and justificationMonitoring portfolio transfersTracking outstanding broker balancesPreparing the DAS2 (DSN) reportWorking cross-functionally with other internal departments (Sales, Operations, Legal, etc.) and external clientsYOUR PROFILEYou hold a 2–3-year degree (Bac +2/3) in finance or accounting and have initial experience in a similar role. You have developed skills in managing technical flows.You are proficient in office tools and have strong expertise in Excel.You enjoy data processing and analysis. You are organized and detail-oriented. Known for your interpersonal skills, you thrive in teamwork while remaining autonomous in your duties.Written English proficiency is required.WHY JOIN US ?Joining the Henner Group means benefiting from an attractive package, including:13th month salary, holiday bonus, profit-sharing bonus, company savings and pension plan with attractive employer contributions, childcare allowance, 100% employer-paid individual or family health insurance, 75% transport reimbursement...Additionally, you will get 12 extra paid leave days (RTT) per year and access to a subsidized company restaurant.We believe that performance comes from a healthy work-life balance. That’s why we ensure it through corporate agreements and a flexible work organization allowing up to 2 days of remote work per week after 6 months of service (or 3 days for employees with disabilities, caregivers, or pregnant employees).ABOUT HENNER GROUPHenner is an independent international group that designs and manages innovative health and life insurance solutions for individuals, professionals, and companies.We are 1,850 employees across 15 countries, supporting 64,000 corporate clients and 2.3 million beneficiaries every day.HENNERFR

THE POSITION:Our Health & Medical department is recruiting its future "Account Coordinator" on a permanent contract. You will join a dynamic and welcoming team in our office located in Abidjan. As Medical Network Coordinator, you will be responsible for developing and managing partnerships with healthcare professionals in a predefined geographical area, enabling Henner policyholders to have easier access to healthcare: you will have a predefined portfolio of countries and your daily missions will be:Analyze your portfolio, and define the action plan for the development and maintenance of the care network; Prospect for healthcare professionals based on customer needs;Negotiate partnership contracts and care rates;Train care partners in contractual procedures;Interact daily and maintain fluid relations with care partners in your country portfolio;Master current practices in each country and ensure compliance standards are met;Organize regular visits to partners in your portfolio (international travel to be planned);Coordinate with various Henner internal departments in relation to the care network;Help resolve billing issues and unblock emergency situations at care partners (regular phone calls, regular meetings and training).WHY JOIN US: By joining our teams, you'll benefit from detailed training at our Abidjan site, an introduction to our businesses, full support with our tools, and local management.Your job is not routine, you occupy a position with great versatility and prospects for development.Your position is a permanent contract and you benefit from all the social advantages granted to our teams: free healthcare insurance for you and your family, annual variable bonus if you achieve your objectives, annual bonus depending the results of the company and medical teleconsultation.You are guaranteed to respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities or pregnant employees.The job can be taken in the next few days (or weeks) depending on your availability.YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITIONYou hold a bachelor's degree and have at least three years of experience in project management. Experience in insurance and a medical background are a plus, but your personality matters just as much to us. You are fluent in both spoken and written English and French at a professional level (C1 level required). You are organized, curious, and detail-oriented. You are comfortable using tracking tools and action plan progress management. You possess strong communication skills and are comfortable working in an international and multicultural environment.THE HENNER GROUP Henner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries. Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support. HENNERINT

THE POSITIONOur Sales Department is looking for its future Sales Advisor W/M on a permanent contract (CDI).In close collaboration with the department manager, you will join an ambitious and friendly team at our offices in Villeneuve d’Ascq (59).In this professional opportunity, you will be responsible for establishing phone contact with our insured clients (inbound/outbound calls) in order to market our full range of insurance products to both existing and potential customers.If you agree to join us, your main duties will be to:Manage sales opportunities via various communication channels (email, phone, website).Assist our prospects/clients in choosing the offer best suited to their needs and budget.Track sales opportunities using our dedicated tool and ensure the implementation of the appropriate sales strategy.Support client retention by proposing retention solutions.YOUR PROFILEYou have a strong commercial mindset.You are known for your rigor, responsiveness, and organizational skills.Your interpersonal skills and team spirit will be key assets for success in this role.You are comfortable with digital tools (Office 365 suite) and adapt easily to new technologies.You have a good command of written and spoken French (spelling & grammar).WHY JOIN US?By joining our team, you become part of a committed collective: kindness is the foundation of all our relationships.You can count on strong team support and knowledge-sharing to develop your potential. You will receive training on our tools as well as the basics of insurance. Whether or not you come from the insurance world, at Henner we will offer a personalized development path with close guidance.You will benefit from all the social advantages we offer our teams:13th month salary, holiday bonuses, profit-sharing bonuses, company savings and retirement plans with attractive employer contributions, 75% reimbursement of transport costs, and 100% company-covered health insurance (individual or family plans).Additionally, you'll receive 12 RTT days per year on top of your paid vacation, and meal vouchers.Your compensation will include a fixed salary and a variable component consisting of an annual performance bonus equal to 10% of your gross annual salary.Your performance is recognized through an individual bonus system.You will enjoy a guaranteed work-life balance thanks to our corporate agreements and a flexible work setup, allowing up to 2 days of remote work per week, or 3 days for individuals with disabilities, caregivers, or pregnant employees.THE HENNER GROUPHenner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries.Our expertise in social protection is summed up in one word: Caring.Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support. HENNERFR

THE POSITIONAs part of our Consulting Business Unit, we are hiring a Technical Sales Coordinator W/M on a permanent contract (CDI) to support our growth. The position is based in Neuilly-sur-Seine.Reporting to the Manager, your main mission is to act as a liaison and facilitate collaboration between the Sales teams and the Operations/Support teams, ensuring compliance with contractual terms and internal processes.THE RESPONSIBILITIESYour main duties will include:Following up on commercial files prepared and signed by the Front Office: verifying their accuracy and completeness, and setting them up in the relevant systems (BMF, Benefits tables, Client guides, indexation processing, etc.).Facilitating communication and coordination with the Front Office and other Henner departments.Managing client claims and issues that require investigation with other teams, and resolving blocking situations.Ensuring correct contract configuration (execution, review, and adjustments).Anticipating impacts and performing necessary actions to maintain seamless Middle Office operations, especially those affecting other processes during the contract lifecycle.Contributing to process improvements and performance indicators in collaboration with other departments (Operations, Finance, etc.).WHY JOIN US?Joining the Henner Group also means enjoying an attractive benefits package, including:a 13th month salary, holiday bonus, profit-sharing bonus, company savings and retirement plans with generous employer contributions, childcare allowance, 100% employer-covered individual or family health insurance, and 75% reimbursement of public transportation costs.You’ll also benefit from 12 additional RTT days per year, on top of paid vacation, and access to an employee restaurant with employer subsidy.We understand that to perform at your best, a healthy work-life balance is essential. That’s why we are committed to maintaining it through company agreements and a flexible work setup, allowing up to 2 days of remote work per week after 6 months of seniority (up to 3 days for employees with disabilities, caregivers, or pregnant employees).YOUR PROFILEBachelor’s or Master’s degree (Bac+3 to Bac+5).Entry-level candidates or those with up to 3 years’ experience in a similar position, preferably in the insurance sector.Strong analytical and problem-solving skills, ability to prioritize, and versatility. Team spirit, organizational skills, and effective communication are key assets.Proficiency in CRM tools and IT systems.Fluency in English is a plus.In short, you’re someone reliable, who thrives in a respectful and collaborative work environment—and who values being able to count on others, too.THE HENNER GROUPHenner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,800 employees present in 21 countries worldwide. Every day, we support 65,000 client companies and 2.2 million beneficiaries. Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support. HENNERFR

THE POSITIONYour position is based in Nairobi within our entity (40 employees), we are recruiting a new Medical Coordinator Assistant to meet our growth challenges.As a Medical Coordinator Assistant, you will carry out administrative tasks:Apply the administrative procedures Create files in the Medcase toolManage the existant filesAlert the line manager to anomalies and sensitive casesYou manage prevention plan:Centralise client requests with a view to organising health check-upsSuggest suitable service providers to themRetrieve medical informations from medical providers Manage convocations for your international perimeter ABOUT THE JOB By joining our teams, you will benefit from training at our Nairobi site, full support in our businesses and tools, and local management.You will occupy a position with great versatility and prospects for development.Your position is a permanent contract and you benefit from all the social advantages granted to our teams: free healthcare insurance for you and your family, annual variable bonus if you achieve your objectives, quaterly bonus & annual bonus depending the results of the company and medical teleconsultation.You are guaranteed the respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities, caregivers or pregnant employees.The job can be taken in the next few days (or weeks) depending on your availability.YOUR PROFILEYou have a bachelor's degree, with or without experience in insurance... but your personality interests us just as much.You have experience in a multinational environment an ability to negotiate a good communication and teamwork skills.You are service oriented and have excellent attention to detail with good interpersonal skills.You are dynamic organized pro-active, friendly and patient.You are able to work within deadlines and well under pressure.You are fluent in English.In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.HENNER PRESERVES ALL YOUR LIVESHenner, an independent international group, designs, manages, and markets innovative personal insurance solutions. We are a team of 1,850 employees across 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries.HENNERINT 

THE POSITIONYour position is based in Tunis. Within our medical department, we are recruiting a new Medical Coordinator Assistant to meet our growth challenges.As an Assistant Medical Coordinator, you will carry out administrative tasks:Apply the administrative procedures Create files in the Medcase toolManage the existant filesAlert the line manager to anomalies and sensitive casesYou manage prevention plan:Centralise client requests with a view to organising health check-upsSuggest suitable service providers to themRetrieve medical informations from medical providers Manage convocations for your international perimeter By joining our teams, you will benefit from training at our Tunis site, full support in our businesses and tools, and local management.You will occupy a position with great versatility and prospects for development.ABOUT THE JOBYour position is a permanent contract and you benefit from all the social advantages granted to our teams: Free medical insurance for you and your family, Performance bonus up to 13,3% of your gross annual salary if your reach 100% of your objactives, free shuttle service to come to the office, bonus based on the company's results, lunch allowance, transport allowance.You are guaranteed the respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities, caregivers or pregnant employees.The job can be taken in the next few days (or weeks) depending on your availability.YOUR PROFILEYou have a bachelor's degree, with or without experience in insurance... but your personality interests us just as much.You have experience in a multinational environment an ability to negotiate a good communication and teamwork skills.You are service oriented and have excellent attention to detail with good interpersonal skills.You are dynamic organized pro-active, friendly and patient.You are able to work within deadlines and well under pressure.You are fluent in French and English.In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.HENNER PRESERVES ALL YOUR LIVESHenner, an international and independent group, creates, manages, and markets innovative solutions in personal insurance. We are 1,850 employees present in 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries. Our expertise in social protection is summed up in one word: Caring. Caring is much more than an idea. It’s a promise that Henner makes to its clients and partners to carry out its social protection consulting, brokerage, and management services with a constant focus on providing exceptional care and attention to the quality of its support. HENNERINT 

THE POSITION:   Our operations Department is currently seeking new Client Services Officer on a permanent contract to join us and help meet the challenges of our growth.   This position is based at our Madrid office, where you will become part of a dynamic and supportive management team.  In this role, you will advise and assist our clients with their inquiries via phone and email. Key Responsibilities:  Customer Relationship • Handle customer inquiries and provide advice regarding their health insurance contracts, coverage, reimbursements, and all aspects of their contract life (subscription, amendments, cancellations, premiums, etc.). Administrative Management • Contracts: registration and cancellation, premium collection. • Health services: enter reimbursements, create quotes, issue coverage approvals... in accordance with internal procedures. • Client files: update and modify customer records (contract details, address, bank account information, etc.). Customer Satisfaction Contribute to customer satisfaction through the quality of your responses, the efficiency of your work, and your contribution to achieving performance indicators. There will be no sales or prospecting involved in this role.  ABOUT THE JOB:   By joining our teams, you will benefit from training at our Madrid site, full support in our businesses and tools, and local management.  Your position is a permanent contract, and you benefit from all the social advantages granted to our teams:  Free healthcare insurance for you and your family, annual variable bonus if you achieve your objectives, quaterly bonus & annual bonus depending on the results of the company and medical teleconsultation.  You are guaranteed to respect your work/life balance thanks to our company agreements and a flexible work organization that allows you to telecommute up to 2 days per week, or even 3 days for people with disabilities or pregnant employees.  The job can be taken in the next few days (or weeks) depending on your availability  YOUR PROFILE:   We are looking for enthusiastic and versatile Client Services Officer who can provide high-quality service while enhancing the customer experience Be able to understand our clients' needs, handle diverse situations, and work well both independently and as part of a team. You have a strong sense of customer service.  You are bilingual in English and German to carry out your responsibilities effectively.  In summary, you are a dependable individual who values being part of a respectful and supportive work environment. HENNER PRESERVES ALL YOUR LIVES  Henner, an independent international group, designs, manages, and markets innovative personal insurance solutions. We are a team of 1,850 employees across 15 countries worldwide. Every day, we support 64,000 client companies and 2.3 million beneficiaries.HENNERINT