YOUR JOB AND LIFE AT HENNERYour position is based in Neuilly. Within our IT Services Division (110 employees), and more specifically within the SDM/OnBoarding department, we are looking for a team leader who will report directly to the Director of Research. You will be responsible for leading the team based in Neuilly, as project manager for partner roadmaps, and as the IT department's point of reference for sales teams on all pre-sales, tender and implementation issues. You will also play an active role in promoting the IT Department's know-how throughout the Group's commercial BUs.Missions and activities1. manage the team - Support and develop the team's know-how- Contribute, in collaboration with the manager, to the continuous improvement process by setting up a solid documentary base on all our partnerships (Partner file, Management output file, etc.).- Improve existing processes by taking a fresh look at what already exists at Henner.2.supervise and coordinate team projects - In collaboration with his/her manager, coordinate the development teams on the various partner projects to ensure that roadmaps are progressing smoothly. The manager will be able to call on the dedicated SDM designer as well as other ISD teams, depending on the project.- Present the various projects to his teams and, in collaboration with the other IT delivery managers, adapt the technological choices and methods to be used in line with Henner's IT trajectory.3.promote IT know-how within the sales BUs - Participate in events with the business units to promote IT know-how in OnBoarding (Vie ma vie, RES, team meetings, etc.).- Lead quarterly committees to highlight work done, in progress and to come.- Define a communication plan to publicize the team's successes.4. Manage desktop publishing TMA.- Gather and analyze user/customer requirements, in collaboration with the AMOA teams, before passing them on to TMA.- Challenge proposed solutions and quotes - Ensure operational follow-up via weekly COMOPs and quarterly COPILs.YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITIONYou have at least 8 years' experience in Service Delivery Management and have already managed a team. You are familiar with project management (identifying needs, constraints, budget and deadlines).You are fluent in written and spoken English.You are familiar with database query languages (SQL, Oracle, etc.). Ideally, you have worked in the healthcare, social protection or financial sectors. Your organization, rigor, autonomy and creativity are essential. You also have an eye for detail, an ability to analyze and synthesize, and the ability to make suggestions. In short, you're someone who can be counted on, and who also likes to be able to count on a respectful and supportive working environment.HENNER PRESERVES ALL YOUR LIVESWe know that you don't just have a professional life. Of course, it's essential to the balance and fulfillment of your life, but it mustn't encroach on your personal, family, social, cultural or sporting lives. We know this, and we make sure it doesn't.At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach also applies to our teams. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral cover, employee savings and employee share ownership). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).HENNERIT
YOUR JOB AND YOUR LIFE AT HENNERThe Henner Solutions Courtage Sales Department is looking for a Sales Associate (F/H), on an open-ended contract, in charge of monitoring the commercial relationship with our network of partners. The position is based in Lyon.Your main tasks will be :MANAGING BROKER-PARTNER RELATIONS- act as the main contact for brokers and insurers- Act as a relay between field sales and the health benefits management team- Handle telephone calls, e-mails and letters- Assist brokers in using their “extranet” sales portal- Centralize various requests from our partners- Analyze and prioritize requestsCONTRACT CREATION- Enrolment is automated from the extranet: processing of any rejections- Analysis and validation of documents required for enrolment- Creation of contracts on the extranet sales portalCONTRACT LIFE CYCLE- Monitoring of contract life cycle from inception to termination- Management of contract indexationOTHER- Update customer database- Participation in sales and service meetings- Contribution to cross-functional projects- Proposal, follow-up and coordination of action plans YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITIONWith 2 years of higher education (BTS Assurance/Gestion), you have initial experience in a similar position. You are rigorous and organized, dynamic and a good listener, and you like teamwork.In short, you're someone who can be counted on and who also likes to be able to count on a respectful and supportive working environment.HENNER PRESERVES ALL YOUR LIVESWe know that you don't just have a professional life. Of course, it's essential to the balance and fulfillment of your life, but it mustn't encroach on your personal, family, social, cultural or sporting lives. We know this, and we take care of it.At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach also applies to our teams. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral cover, employee savings and employee share ownership). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).HENNERFR
YOUR JOB AND LIFE AT HENNERYour position is based in Villeneuve d'Ascq. Within our management center, we are recruiting new provident managers to meet our growth challenges.Because, at Henner, we're here to provide concrete answers, but also to anticipate our policyholders' needs and make their lives easier.As a member of the Prévoyance team within our Operations Department, you will be responsible for administrative management in accordance with internal procedures:- claims management (incapacity, disability, daily benefits, death), from initiation to settlement. - file preparation (analysis of supporting documents and guarantees, reminders for missing documents), - monitoring payments.- receiving telephone calls to advise our policyholders and customers (HR contacts) on file follow-up and management.Please note that there is no prospecting or selling involved in your role.When you join our teams, you'll receive training on our management site, as well as full support in our businesses and tools. Your job is not a routine one, and you'll be working in a highly versatile position with scope for development.Are you new to the insurance or management professions?Our in-house training team will be there to support you from the moment you join us. You'll be able to count on a strong dynamic of mutual support and knowledge sharing within your team, and you'll benefit from a close-knit management team, attentive to your progress throughout your career at Henner.You could start work in the next few days (or weeks), depending on your availability.You will benefit from all the social advantages granted to our teams: 13th month, vacation bonus, variable bonus if you reach your objectives, profit-sharing bonus, company savings plan and pension plan with an attractive employer contribution, childcare bonus, luncheon vouchers, medical teleconsultation, 12 RTT per year in addition to your paid vacations, 100% coverage of the basic Mutuelle plan.You're guaranteed a healthy work/life balance thanks to our company agreements and a flexible work organization that allows you to telework up to 2 days a week, or even 3 days for disabled people, family carers or pregnant employees.YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITIONYou have previous experience in a similar position, ideally in the field of group benefits. But we're also open to beginners, because we're just as interested in your personality.You enjoy working in a team and have excellent interpersonal skills. You're a good listener and have a sense of customer service. You are methodical, rigorous, organized and responsive on a daily basis. You are at ease with figures and office automation tools.You are dynamic and enthusiastic about your work. You are keen to achieve the objectives set: processing quality, volumes, deadlines.In short, you're someone who can be counted on, and who also likes to be able to count on a respectful and supportive working environment.HENNER PRESERVES ALL YOUR LIVESWe know you don't just have a professional life. Of course, it's essential to the balance and fulfillment of your life, but it mustn't encroach on your personal, family, social, cultural or sporting lives. We know this, and we take care of it.At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach also applies to our teams. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral cover, employee savings and employee share ownership). We provide our beneficiaries with the world's largest network of healthcare partners (1.6 million professionals in 196 countries).HENNERGES
ABOUT US: Henner, an international group, develops and operates innovative personal insurance solutions for individuals, professionals and businesses. The French leader in group health insurance and a specialist in social protection (health, personal protection, retirement, funeral coverage), Henner also has recognized expertise in employee savings and shareholding. It advises more than 15,000 companies in France and abroad, and supports its customers directly or via its network of partner brokers.Groupe Henner also provides the world's largest network of healthcare partners (1.6 million professionals in 196 countries). It also offers services designed to develop prevention and quality of working life initiatives within companies.We have 1,600 employees based in 20 offices worldwide. Joining us means joining a company committed to diversity, which encourages creativity and supports skills development.JOB DESCRIPTION:As part of our growth, the sales department is recruiting 1 sales advisor for its Villeneuve d'Ascq remote sales center (12 advisors) to :Market the Group's full range of insurance products to our customers and prospects.Help equip our policyholders by offering them products adapted to their situation and needs.YOUR MISSIONS :As a sales consultant, your missions will be as follows:- Develop a portfolio of customers/prospects among private individuals by telephone- Draw up and follow up sales proposals until they have been validated- Seize sales rebound opportunities- When you join our team, you :- Benefit from comprehensive training and support in our businesses and tools, as well as local management.- Occupy a position with a high degree of versatility and autonomy- Join a team of 12 sales consultants whose primary mission is to satisfy our customersYOUR BENEFITS:- Fixed salary including 13th month and vacancy bonus- Variable remuneration consisting of an annual target bonus of 10% of your gross salary. - Plus: 100% paid company health insurance, luncheon vouchers, savings plan with matching contribution, 12 RTT (reduced working hours), company agreements offering a work/life balance through flexible working arrangements and 2 days' teleworking per week.YOUR SKILLS AND ASSETS :Bac +2, With or without insurance experience, it's your personality that interests us most:- You have genuine commercial sense- You are organized and responsive on a daily basis.- You enjoy teamwork and have excellent interpersonal skills.- You are dynamic and enthusiastic about your work.- You are committed to achieving your objectives. HENNERFR
ABOUT US: Henner, an international group, develops and operates innovative personal insurance solutions for individuals, professionals and businesses. The French leader in group health insurance and a specialist in social protection (health, personal protection, retirement, funeral coverage), Henner also has recognized expertise in employee savings and shareholding. It advises more than 15,000 companies in France and abroad, and supports its customers directly or via its network of partner brokers.Groupe Henner also provides the world's largest network of healthcare partners (1.6 million professionals in 196 countries). It also offers services designed to develop prevention and quality of working life initiatives within companies.We have 1,600 employees based in 20 offices worldwide. Joining us means joining a company committed to diversity, which encourages creativity and supports skills development.JOB DESCRIPTION:As part of our growth, the Sales Department is recruiting 1 Sales Associate for its Villeneuve d'Ascq center:- Ensure the administrative processing of our sales actions- Participate in the development of our network of brokers in France and abroad.YOUR MISSIONS :As a Sales Associate:- You will be in charge of preparing and implementing the offer (collecting and checking all the documents required for customer enrolment, contract modification or the addition of beneficiaries, forwarding the information to the appropriate management department, checking the quality of the enrolment and confirming it with the policyholders, monitoring deadlines).- You will monitor the portfolio (responding to requests for documentation and information, liaising with broker partners, handling sales administration, and processing termination requests in compliance with contracts).- By joining our teams you :- Benefit from comprehensive training and support in our businesses and tools, as well as local management.- Occupy a position with a high degree of versatility and autonomyYOUR BENEFITS :- Fixed salary including 13th month and vacation bonus- Variable remuneration consisting of an annual target bonus of 10% of your gross salary. - Plus: 100% paid company health insurance, luncheon vouchers, savings plan with matching contribution, 12 RTT (reduced working hours), company agreements offering a work/life balance through flexible working arrangements and 2 days' teleworking per week.YOUR SKILLS AND ASSETS :Bac +2, With or without insurance experience, it's your personality that interests us most:- You are organized and responsive on a daily basis.- You are fluent in written and spoken English.- You enjoy teamwork and have excellent interpersonal skills.- You are dynamic and enthusiastic about your work.- You are committed to achieving your objectives. HENNERFR
Within our Information Systems Department (150 employees), we are recruiting an IT Governance Manager responsible for aligning IT activities with the company's strategic objectives, monitoring performance and compliance, and managing resources efficiently.Reporting directly to the Director of Information Systems and Data, your mission more specifically consists of:- Participate in the development of IT strategy aligned with corporate objectives; drive and monitor the achievement of strategic objectives, - Develop, implement and monitor key performance indicators for IT operations and services; ensure the efficient use of intellectual, technical and financial resources,- Monitor the establishment and maintenance of service agreements; ensure compliance with commitments made to principals, users and customers; guarantee that processes comply with all requirements, particularly security requirements,- Participate in drawing up and monitoring the IT budget, draw up the project portfolio and supervise the progress of projects in line with defined requirements (quality, cost, deadlines, etc.) and commitments made,- Oversee the establishment of the IT Department's “Strategic Workforce Planning”, the management of the IT Department's human resources (recruitment, skills assessment and development, talent management and career plans), - Oversee the development and implementation of IT policies, procedures, methods and standards to guarantee the quality and efficiency of information systems in compliance with legal, regulatory and internal requirements,- In collaboration with the Purchasing Department, draw up the IT purchasing policy, monitor its implementation and ensure the smooth running of IT supplier follow-ups, - In collaboration with the Purchasing and Legal Departments, validate the terms of contracts under the responsibility of the IT Department, ensure their follow-up and renewal,- Ensure the IT Department's responsible digital commitment and the appropriate application of CSR to all IT departments, - Draw up the knowledge management strategy and monitor its implementation, - Develop and oversee the implementation of the communication and collaboration strategy within the IT Department, with other company departments and with the company's strategic partners,YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITIONYou have at least 5 years' professional experience in IT operations and services management (ideally in Research and Production) and at least 2 years' experience as a Governance Manager in CIOs and companies of comparable size.You have in-depth knowledge of standards and best practices in IT governance, risk management and compliance.You are proficient in the use of MicroSoft® office automation and collaborative solutions.A good knowledge of the Health/Provident insurance field and a command of written and spoken English would be a plus.You are recognized for your leadership, your collaborative spirit, the quality of your communication, your rigor and your ability to synthesize, your assertiveness, your proactivity, your pedagogy, your organizational skills and your analytical abilities.In short, you're someone who can be counted on, and who also likes to be able to count on a respectful and supportive work environment.HENNER PRESERVES ALL YOUR LIVESWe know you don't just have a professional life. Of course, it's essential to the balance and fulfillment of your life, but it mustn't encroach on your personal, family, social, cultural or sporting lives. We know this, and we take care of it.At Henner, our job is to protect the lives and health of 2.1 million people. We protect them as if they were members of our family. We call it Caring, and this approach also applies to our teams. And therefore to you, whom we wish to recruit today to strengthen our teams and join our Group, the French leader in group health insurance and a specialist in social protection (health, provident, retirement, funeral cover, employee savings and employee share ownership). We provide our beneficiaries with the world's largest network of healthcare partners (1.8 million professionals in 185 countries).JOB SPECIFICATIONSThis permanent position, based in Neuilly-sur-Seine but with occasional travel to Nantes, is available from June 1, 2024.HENNERFR
VOTRE POSTE ET VOTRE VIE CHEZ HENNERVotre poste est basé à Neuilly. Au sein de notre pôle Comptabilité Technique (40 collaborateurs), nous recrutons Gestionnaire flux financiers en CDI pour répondre à nos enjeux de croissance.Le Gestionnaire Flux Financiers a pour mission le suivi des flux financiers liés aux courtiers, notamment les commissions d’apport.Sous la responsabilité du responsable du pôle courtiers, vos missions seront les suivantes : Gestion des portefeuilles courtiersGérer la clôture mensuelle en respectant les délais (Effectuer les paiements aux courtiers, envoi des justificatifs, création des nouveaux apporteurs dans le logiciel comptable, création des pièces comptables puis import)Lettrage des comptes et justificationsSuivi des transferts de portefeuillesSuivi des courtiers débiteursElaboration de la DAS2 (DSN)Travailler de façon transverse avec les autres services internes (Commerce, Opérations, Juridique…etc) et les clients externesVOS QUALITÉS HUMAINES ET PROFESSIONNELLES POUR CE POSTEDe formation min bac + 2, vous avez une appétence pour les chiffres et une expertise Métier et technique (Compréhension des flux financiers dans le secteur assurantiel)Connaissance et maîtrise des outils bureautiques (Excel)Vous avez un esprit de synthèse et d’analyse, vous aimez travailler en équipe. Vous avez le sens du résultat et de l’engagement.Bref, vous êtes quelqu’un sur qui on peut compter et qui aime aussi pouvoir compter sur un environnement de travail respectueux et solidaire. HENNER PRESERVE TOUTES VOS VIES Nous savons que vous n’avez pas qu’une vie professionnelle. Certes, elle est essentielle dans l’équilibre et l’épanouissement de votre vie mais elle ne doit pas empiéter sur vos vies personnelle, familiale, sociale, culturelle ou sportive. Nous le savons et nous y veillons.Chez Henner, notre métier consiste à protéger la vie et la santé de 2,1 millions de personnes. Nous les protégeons comme s’ils étaient des membres de notre famille. Nous appelons cela le Caring et cette approche s’applique aussi à nos équipes. Et donc à vous que nous souhaitons recruter aujourd’hui pour renforcer nos équipes et rejoindre notre Groupe, leader français de l’assurance santé collective et spécialiste de la protection sociale (santé, prévoyance, retraite, garantie obsèques, épargne salariale et actionnariat salarié). Nous mettons à disposition de nos bénéficiaires le plus important réseau mondial de partenaires de santé (1,6 million de professionnels dans 196 pays).HENNER FR
VOTRE POSTE ET VOTRE VIE CHEZ HENNERVotre poste est basé à Tunis. Au sein de notre pôle comptabilité technique, nous recrutons un gestionnaire flux financier en CDI basé sur notre site de Tunis pour répondre à nos enjeux de croissance.Vos activités consisteront à organiser et gérer les incidents sur règlements de prestations, l’encaissement et décaissement des primes payées par les clients, le suivi des remboursements de prestations des trésoreries et hôpitaux.Vous aurez également l’opportunité de participer aux travaux comptables et de gestion, relatifs aux suivis des règlements et des prestations.Vos missions sont les suivantes :Organiser avec les experts métiers la résolution des incidents sur règlements de prestation :Identifier les retours de fonds, les rejets bancairesAnalyser les problèmes et transmettre les informations aux unités de gestions concernéesRépondre aux unités de gestions sur toutes demandes relatives aux règlements de prestationsAssurer le suivi des demandes jusqu’à la résolution des problèmes rencontrésMettre à jour les différents tableaux de suivis des incidentsPointer et expliquer les comptes comptables liés à l’activité du suivi adhérent :Lettrer régulièrement les comptes de retours de fonds des contrats de l’international Saisie des écritures comptablesAnalyser les anomalies et les résoudre.Organiser avec les experts métiers la gestion des remboursements de l’assistance publique :Saisir les remboursements dans l’outil de gestion HennernetSaisie comptable des remboursements dans les comptes dédiés (passage des OD) Lettrer régulièrement les comptes Analyser les anomalies et les résoudreOrganiser avec les experts métiers l’encaissement/décaissement des primes clients :Identifier les primes clients sur les relevés bancairesEncaisser les primes dans Hennernet (outil interne)Décaisser les primes clients selon processRelayer et synchroniser auprès du coordinateur et référents experts :Identifier les primes clients sur les relevés bancairesEncaisser les primes dans Hennernet (outil interne)Décaisser les primes clients selon processVOS QUALITÉS HUMAINES ET PROFESSIONNELLES POUR CE POSTEVous détenez de l’expérience en lien avec les activités proposées. En effet, vous détenez des compétences techniques en lien avec la saisie des opérations comptables, la détection et résolution des anomalies, le questionnement et recherches comptables et enfin l’apport de réponses fiables auprès des différents interlocuteurs concernés (banques, adhérents, gestionnaire interne) mais votre personnalité nous intéresse tout autant.Vous maitrisez également l’utilisation du logiciel comptable (Sage X3).Bref, vous êtes quelqu’un sur qui on peut compter et qui aime aussi pouvoir compter sur un environnement de travail respectueux et solidaire.HENNER PRESERVE TOUTES VOS VIESNous savons que vous n’avez pas qu’une vie professionnelle. Certes, elle est essentielle dans l’équilibre et l’épanouissement de votre vie mais elle ne doit pas empiéter sur vos vies personnelle, familiale, sociale, culturelle ou sportive. Nous le savons et nous y veillons.Chez Henner, notre métier consiste à protéger la vie et la santé de 2,1 millions de personnes. Nous les protégeons comme s’ils étaient des membres de notre famille. Nous appelons cela le Caring et cette approche s’applique aussi à nos équipes. Et donc à vous que nous souhaitons recruter aujourd’hui pour renforcer nos équipes et rejoindre notre Groupe, leader français de l’assurance santé collective et spécialiste de la protection sociale (santé, prévoyance, retraite, garantie obsèques, épargne salariale et actionnariat salarié). Nous mettons à disposition de nos bénéficiaires le plus important réseau mondial de partenaires de santé (1,6 million de professionnels dans 196 pays).
YOUR POSITION AND LIFE AT HENNERYour position is based in Lisbon. We are recruiting within our entity 1 french speaking Client Services Officer to meet our growth challenges. You are the privileged contact of our insureds :- You will advise and assist them whatever channel they choose: telephone, e-mail or mail and you will manage the payment of their benefits,- You actively contribute to their satisfaction through the quality of the response provided, the quality of processing and your contribution to the achievement of our site's performance indicators. You manage calls from our beneficiaries and health professionals :- You inform and advise our clients on the coverage they have taken out,- You accompany them on a daily basis in their care.You carry out the administrative management :- management of the contract life: registration and cancellation of contracts, collection of contributions,- management of health benefits: recording of reimbursements, preparation of estimates, issuing of reimbursements, etc. in accordance with internal procedures,- management of updates and modifications to files (contract, address, bank details, etc.). You manage customer relations :- You will provide information to policyholders on their contract coverage, reimbursements and all aspects related to the life of the contract (subscription, amendments, cancellations, contributions, etc.), mainly by telephone and/or e-mail,- You advise them and answer all their requests as well as those of health professionals. There is no prospecting or selling involved in your job. By joining our teams, you will benefit from training in Lisbon, full support in our businesses and tools, and local management.Your job is not routine, you occupy a position with great versatility and prospects for development.YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITION You have a bachelor's degree, with or without experience in insurance... but your personality interests us just as much. You appreciate teamwork and you have excellent interpersonal skills. You are a good listener and you have a sense of customer service. You are dynamic and enthusiastic in your work.You are methodical and demonstrate rigor, organization and reactivity on a daily basis. You are concerned with achieving the objectives set: processing quality, volumes, deadlines.You must be bilingual in French in order to carry out your missions. In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.
YOUR POSITION AND LIFE AT HENNERYour position is based in Neuilly. We are recruiting within our entity 1 Client Services Officer (temporary contract) to meet our growth challenges. You are the privileged contact of our insureds :- You will advise and assist them whatever channel they choose: telephone, e-mail or mail and you will manage the payment of their benefits,- You actively contribute to their satisfaction through the quality of the response provided, the quality of processing and your contribution to the achievement of our site's performance indicators. You manage calls from our beneficiaries and health professionals :- You inform and advise our clients on the coverage they have taken out,- You accompany them on a daily basis in their care.You carry out the administrative management :- management of the contract life: registration and cancellation of contracts, collection of contributions,- management of health benefits: recording of reimbursements, preparation of estimates, issuing of reimbursements, etc. in accordance with internal procedures,- management of updates and modifications to files (contract, address, bank details, etc.). You manage customer relations :- You will provide information to policyholders on their contract coverage, reimbursements and all aspects related to the life of the contract (subscription, amendments, cancellations, contributions, etc.), mainly by telephone and/or e-mail,- You advise them and answer all their requests as well as those of health professionals. There is no prospecting or selling involved in your job. YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITION You have a bachelor's degree, with or without experience in insurance... but your personality interests us just as much. You appreciate teamwork and you have excellent interpersonal skills. You are a good listener and you have a sense of customer service. You are dynamic and enthusiastic in your work.You are methodical and demonstrate rigor, organization and reactivity on a daily basis. You are concerned with achieving the objectives set: processing quality, volumes, deadlines.You must be bilingual in English and French in order to carry out your missions. In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.
VOTRE POSTE ET VOTRE VIE CHEZ HENNERVotre poste est basé à Nantes. Au sein de notre centre de gestion, nous recrutons de nouveaux gestionnaires prévoyance pour répondre à nos enjeux de croissance.Parce que, chez Henner, nous sommes là pour apporter des réponses concrètes mais aussi anticiper les besoins de nos assurés afin de leur rendre la vie plus simple.Intégré à l’équipe Prévoyance au sein de notre Direction des opérations, vous réalisez la gestion administrative conformément aux procédures internes :la gestion des sinistres (incapacité, invalidité, IJ, décès), depuis leur ouverture jusqu’à leur règlement. la constitution des dossiers (analyse des pièces justificatives et des garanties, relance des pièces manquantes), le suivi des versements.la réception des appels téléphoniques afin de conseiller nos assurés et nos clients (interlocuteurs RH) dans le suivi et la gestion des dossiers.Gestion de la vie du contrat : enregistrement et radiation des contrats, encaissement des cotisationsA noter, il n’y a pas de prospection, ni de vente dans le cadre de votre fonction.En rejoignant nos équipes, vous bénéficiez d’une formation sur notre site de gestion, d’un accompagnement complet à nos métiers et outils. Votre métier n’est pas routinier, vous occupez un poste avec une grande polyvalence et des perspectives d’évolution.Vous ne connaissez pas les métiers de l’assurance ou de la gestion ?Notre équipe de formation interne sera là pour vous accompagner dès votre arrivée. Vous pourrez compter sur une forte dynamique d’entraide et de partage de connaissances au sein de votre équipe et vous bénéficierez d’un management de proximité, attentif à votre parcours tout au long de votre carrière chez Henner.Votre prise de poste, en CDI, peut se faire dans les prochains jours (ou prochaines semaines) en fonction de votre disponibilité.Vous bénéficierez de tous les avantages sociaux accordés à nos équipes : 13e mois, prime vacances, prime variable, prime d’intéressement, plan d’épargne entreprise et retraite avec un abondement employeur attractif, prime garde d’enfant, tickets restaurant, téléconsultation médicale, 12 RTT par an en complément de vos congés payés, prise en charge du régime de base Mutuelle à 100%.Vous avez la garantie d’un respect de l’équilibre vie pro / vie perso grâce à nos accords d’entreprise et une organisation de travail flexible qui permet d’effectuer jusqu’à 2 jours de télétravail par semaine voire 3 jours pour les personnes en situation de handicap, les proches aidants ou les salariées enceintes.VOS QUALITÉS HUMAINES ET PROFESSIONNELLES POUR CE POSTEVous justifiez d’une première expérience sur un poste similaire, idéalement acquise dans le domaine de la prévoyance collective. Mais nous sommes également ouverts à un profil débutant. … car votre personnalité nous intéresse tout autant.Vous appréciez le travail d’équipe et vous êtes doté(e) d’un excellent relationnel. Vous êtes à l’écoute et vous avez le sens du service client. Vous êtes méthodique et vous faites preuve de rigueur, d’organisation et de réactivité au quotidien. Vous êtes à l’aise avec les chiffres et les outils bureautiques.Vous êtes de nature dynamique et mettez de l’enthousiasme dans votre travail. Vous avez le souci d’atteindre les objectifs fixés : qualité de traitement, volumes, délais.Bref, vous êtes quelqu’un sur qui on peut compter et qui aime aussi pouvoir compter sur un environnement de travail respectueux et solidaire.HENNER PRESERVE TOUTES VOS VIESNous savons que vous n’avez pas qu’une vie professionnelle. Certes, elle est essentielle dans l’équilibre et l’épanouissement de votre vie mais elle ne doit pas empiéter sur vos vies personnelle, familiale, sociale, culturelle ou sportive. Nous le savons et nous y veillons.Chez Henner, notre métier consiste à protéger la vie et la santé de 2,1 millions de personnes. Nous les protégeons comme s’ils étaient des membres de notre famille. Nous appelons cela le Caring et cette approche s’applique aussi à nos équipes. Et donc à vous que nous souhaitons recruter aujourd’hui pour renforcer nos équipes et rejoindre notre Groupe, leader français de l’assurance santé collective et spécialiste de la protection sociale (santé, prévoyance, retraite, garantie obsèques, épargne salariale et actionnariat salarié). Nous mettons à disposition de nos bénéficiaires le plus important réseau mondial de partenaires de santé (1,6 million de professionnels dans 196 pays).
VOTRE POSTE ET VOTRE VIE CHEZ HENNERVotre poste est basé à Nantes. Au sein de notre centre de gestion (140 collaborateurs), nous recrutons de nouveaux gestionnaires santé pour répondre à nos enjeux de croissance.Parce que, chez Henner, nous sommes là pour apporter des réponses concrètes mais aussi anticiper les besoins de nos assurés afin de leur rendre la vie plus simple : Vous êtes le contact privilégié de nos bénéficiaires et professionnels de santé, principalement par téléphone et par email :vous les accompagnez au quotidien dans leur parcours de soins, vous les renseignez sur les garanties de leurs contrats, les remboursements et tous les aspects liés à la vie du contrat (souscription, avenants, résiliations, cotisations...) vous contribuez activement à leur satisfaction par la qualité de votre réponse et l’efficacité de votre traitement participe à l’atteinte des indicateurs de performance de notre site.A noter, il n’y a pas de prospection, ni de vente dans le cadre de votre fonction.Vous réalisez la gestion administrative conformément aux procédures internes : gestion de la vie du contrat : enregistrement et radiation des contrats, encaissement des cotisations,gestion des prestations santé : saisie des remboursements, réalisation des devis, délivrance des prises en charge… gestion des mises à jour et modifications des dossiers (contrat, adresse, RIB…).En rejoignant nos équipes, vous bénéficiez d’une formation sur notre site de gestion, d’un accompagnement complet à nos métiers et outils. Votre métier n’est pas routinier, vous occupez un poste avec une grande polyvalence et des perspectives d’évolution. Vous ne connaissez pas les métiers de l’assurance ou de la gestion ?Notre équipe de formation interne sera là pour vous accompagner dès votre arrivée. Vous pourrez compter sur une forte dynamique d’entraide et de partage de connaissances au sein de votre équipe et vous bénéficierez d’un management de proximité, attentif à votre parcours tout au long de votre carrière chez Henner. Il n’y a pas de prospection, ni de vente dans le cadre de votre fonction. Votre prise de poste, en CDI, peut se faire dans les prochains jours (ou prochaines semaines) en fonction de votre disponibilité.Vous bénéficierez de tous les avantages sociaux accordés à nos équipes : 13e mois, prime vacances, prime variable, prime d’intéressement, plan d’épargne entreprise et retraite avec un abondement employeur attractif, prime garde d’enfant, tickets restaurant, téléconsultation médicale, 12 RTT par an en complément de vos congés payés. Vous avez la garantie d’un respect de l’équilibre vie pro / vie perso grâce à nos accords d’entreprise et une organisation de travail flexible qui permet d’effectuer jusqu’à 2 jours de télétravail par semaine voire 3 jours pour les personnes en situation de handicap, les proches aidants ou les salariées enceintes.VOS QUALITÉS HUMAINES ET PROFESSIONNELLES POUR CE POSTEVous avez, de préférence, un bac +2, avec ou sans expérience en assurance… mais votre personnalité nous intéresse tout autant.Vous appréciez le travail d’équipe et vous êtes doté(e) d’un excellent relationnel. Vous êtes à l’écoute et vous avez le sens du service client. Vous êtes méthodique et vous faites preuve de rigueur, d’organisation et de réactivité au quotidien. Vous êtes de nature dynamique et mettez de l’enthousiasme dans votre travail. Vous avez le souci d’atteindre les objectifs fixés : qualité de traitement, volumes, délais.Bref, vous êtes quelqu’un sur qui on peut compter et qui aime aussi pouvoir compter sur un environnement de travail respectueux et solidaire.HENNER PRESERVE TOUTES VOS VIESNous savons que vous n’avez pas qu’une vie professionnelle. Certes, elle est essentielle dans l’équilibre et l’épanouissement de votre vie mais elle ne doit pas empiéter sur vos vies personnelle, familiale, sociale, culturelle ou sportive. Nous le savons et nous y veillons.Chez Henner, notre métier consiste à protéger la vie et la santé de 2,1 millions de personnes. Nous les protégeons comme s’ils étaient des membres de notre famille. Nous appelons cela le Caring et cette approche s’applique aussi à nos équipes. Et donc à vous que nous souhaitons recruter aujourd’hui pour renforcer nos équipes et rejoindre notre Groupe, leader français de l’assurance santé collective et spécialiste de la protection sociale (santé, prévoyance, retraite, garantie obsèques, épargne salariale et actionnariat salarié). Nous mettons à disposition de nos bénéficiaires le plus important réseau mondial de partenaires de santé (1,6 million de professionnels dans 196 pays).
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